ZestMoney Reviews & Ratings

4.7/5

“Quick Funding, But Company’s Future Is Worrying”

I used it confidently until news of its shutdown surfaced. Now, continuing reliance feels precarious.

Pros : Approval was fast, and it enabled shopping across 75k+ stores.

Cons : Reports surfaced that ZestMoney is shutting operations—a risky sign for ongoing users.

Switched from : Bajaj Broking MF

Reason to switch : I went with ZestMoney over Bajaj because Bajaj required a credit card, while ZestMoney let me use EMIs without one.

4.5/5

“Helpful EMI Option, Undermined by Misreporting”

Using ZestMoney felt empowering at first, but misreporting closed EMIs seriously damaged my financial reputation.

Pros : The model helps those without credit cards access EMIs, useful for small consumer purchases.

Cons : Even after early preclosure, the platform still reported outstanding EMIs, harming my credit score.

Switched from : iTrade

Reason to switch : I switched from iTrade to ZestMoney because ZestMoney was faster to approve and didn’t require me to visit a branch or sign physical paperwork.

4.5/5

“No Cards Required, But Hidden Charges Annoying”

I liked that I could buy now and pay later without a credit card. But surprise charges under the hood eroded my trust.

Pros : You don’t need a credit card or extensive paperwork—handy for people without established credit.

Cons : What I thought were “zero-cost” EMIs often had hidden administrative charges—feels misleading.

Switched from : Dryrun

Reason to switch : I switched to ZestMoney from Dryrun because ZestMoney offered bigger credit limits and tie-ups with more online merchants than Slice.

4.5/5

“Handy EMI Service, But CIBIL Score Took a Hit”

The EMI feature worked well for purchases, but the credit misreporting was devastating, and it harmed my future borrowing options.

Pros : ZestMoney helped me buy items I couldn’t afford upfront, distributing payments over time.

Cons : Despite timely EMI payments, my credit report showed a missed payment, and my CIBIL score dropped.

Switched from : Peko

Reason to switch : I moved from Peko to ZestMoney because ZestMoney supported higher ticket purchases and gave longer EMI tenures than PayU did.

4.5/5

“Great for First-Time Buyers, Costly Mistakes Later”

As a first-time borrower, ZestMoney was convenient. But enduring issues like frozen accounts and missing NOCs proved costly later.

Pros : It gave access to credit where I had none and without paperwork.

Cons : After closing the loan, my CIBIL status showed active dues, and I couldn’t get official closure confirmation (NOC).

Switched from : Bajaj Broking MF

Reason to switch : I picked ZestMoney over Bajaj because Bajaj required more documentation and a credit card, while ZestMoney was instant and card-free.

4.5/5

“Helpful App When It Works, But Often Doesn’t”

The app used to be reliable and helpful. Today, it’s inconsistent—often preventing payments, and I can’t even contact support through it.

Pros : Earlier versions of the app made transactions and EMI conversions smooth.

Cons : Lately, the app shows "No Internet Connection," blocks EMI payments, and support closes chats immediately.

Switched from : Finacle

Reason to switch : I switched from Finacle Later to ZestMoney because ZestMoney wasn’t restricted to one platform—it worked across Flipkart, Myntra, and other major stores.

4.5/5

“BNPL Convenience, But Falling Behind”

The BNPL service was convenient—but I found myself stuck in credit limbo, which made me anxious.

Pros : It offered access to zero-interest BNPL even for users with moderate credit histories.

Cons : ZestMoney failed to update CIBIL reports accurately for months, despite complete payments.

Switched from : nCino

Reason to switch : I moved from nCino to ZestMoney because ZestMoney let me split payments into longer EMIs instead of just delaying by a month.

4.5/5

“EMI Access, But Disappearing Value”

It filled a temporary credit gap. Later, I realized actual costs were higher due to hidden surcharges.

Pros : Beneficial when cash was short helped gradually pay for purchases.

Cons : They charged processing (tech) fees and didn’t offer true “no-cost”—I ended up paying more than expected.

Switched from : Avanzai

Reason to switch : I switched from Avanzai to ZestMoney because KreditBee felt more like a personal loan app, while ZestMoney gave me direct checkout options on shopping sites.

4.3/5

“Easy EMI Setup but Cashback Went Missing”

Setting up EMI plans was seamless. However, the cashback that was a big motivator never arrived, and repeated requests went unanswered and left me frustrated.

Pros : ZestMoney allowed me to buy items using no-cost EMI and quick, easy, and without the hassle of credit cards.

Cons : I paid all EMIs on time but never received the promised cashback; support stayed unresponsive.

Switched from : Simpl

Reason to switch : I switched from Simpl to ZestMoney because ZestMoney partnered with more merchants and gave me the flexibility of no-cost EMIs, which Simpl didn’t always provide.

4.3/5

“Convenient Payments, Poor Customer Support”

Paying in installments was effortless. But when issues surfaced, the support team's silence made the overall experience disappointing.

Pros : It simplified online shopping with easy documentation and flexible EMI.

Cons : The customer service team was unresponsive; queries went unanswered despite multiple follow-ups.

Switched from : XERAS

Reason to switch : I chose ZestMoney over XERAS because ZestMoney was integrated with most of the e-commerce sites I shop from, making checkout smoother.