eGain VS Glassbox

Let’s have a side-by-side comparison of eGain vs Glassbox to find out which one is better. This software comparison between eGain and Glassbox is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether eGain or Glassbox fits your business.

Comparison

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eGain

4.3

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Glassbox

4.2

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Pricing

Price Plans

Price on Request

Get customise plan according to your business requirement

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Price on Request

Get customise plan according to your business requirement

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Lifetime Plan

Free Trial

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Offers

Available offers & discounts

Save upto 18%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 18%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.3

3 Ratings & 0 Reviews

Features 4

Value for Money 4.8

Ease of Use 4.1

Customer Support 4.1

Likelihood to Recommend

4.2

6 Ratings & 0 Reviews

Features 4.2

Value for Money 4.0

Ease of Use 4.5

Customer Support 4.2

Likelihood to Recommend

Reviews

Verified customer reviews

Rating

Mukesh kumar Nov 30, -0001

Rating

Jagdish Nov 30, -0001

Rating

SRI MAHAA GOLD HOUSE Nov 27, 2024

Rating

Tello Couoh Elias Nov 26, 2024

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Industries:

All Industries

All Industries

Features

Product features

Omnichannel Engagement
Third Party Integrations
Voice and IVR Integration
Workflow Automation
Interaction Tracking
Analytics & Reporting
Co-Browsing Assistance
Live Chat Support
Email Management
Self Service Portal
Case Management
Agent Management
Knowledge Management
AI-Powered Virtual Assistant
Security & Compliance

Customer Journey Analytics
Digital Records
Error Analysis
Funnel Analysis
Interaction & Heatmaps
Product Analytics
Performance Analysis
Session Replay
Mobile App Analytics
Tagless Data Capture

Gallery

All Videos & Images

See all (3)

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Compliance Regulations:

COPPA
HIPAA
CCPA
CPRA
ECPA

COPPA
HIPAA
CCPA
CPRA
ECPA

Alternatives

Top Alternative Products

Kapture CX

Zoho CRM Plus

Oracle Customer Experience

SAP CX

See all eGain alternatives

Kapture CX

Zoho CRM Plus

Oracle Customer Experience

SAP CX

See all Glassbox alternatives

eGain vs Glassbox Comparison FAQs

Software questions,
answered

While eGain offers customized features, Glassbox has diverse modules. Select between eGain or Glassbox as per your business needs.

Both these products offer similar features but with a different approach. While eGain emphasizes on user experiences, Glassbox focuses on functionalities.

It all depends on the functionalities that you prefer. While eGain offers add-ons along with essential features, Glassbox emphasizes on customization.

No, the difference between eGain and Glassbox lies in terms of features and functionalities. While eGain can be customized as per the user’s needs, Glassbox addresses the diverse audience.

It depends upon your business requirement. Both eGain and Glassbox provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While eGain is customizable, eGain offers comprehensive modules.

A Quick Comparison Between eGain vs Glassbox

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of eGain vs Glassbox In terms of Features
Comparison Between eGain and Glassbox In terms of Deployment Type
eGain or Glassbox : Which Is Ideal for Your Industry
Which Is Better? - eGain or Glassbox

Comparison of eGain vs Glassbox In terms of Features

eGain includes features like Omnichannel, Third Party Integrations, IVR Integration and Workflow Automation. Glassbox is known for functionalities like Customer Journey Tracking, Digital Records, Hassle Free And Error Free Cheque Writing and Funnel Analysis. When you compare eGain vs Glassbox , look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between eGain and Glassbox In terms of Deployment Type

While eGain supports Web Based deployment; Glassbox is suitable for Web Based deployment. While selecting between eGain and Glassbox , figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

eGain or Glassbox : Which Is Ideal for Your Industry

eGain is ideal for industries like All Industries. For All Industries, Glassbox is a better choice. If you are confused between eGain or Glassbox , you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - eGain or Glassbox

eGain and Glassbox can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare eGain and Glassbox during demo to decide which one is best for your business.

Author: Techjockey Team

eGain VS Glassbox

We provide the best software solution for your business needs

eGain vs Glassbox Comparison FAQs

Is eGain better than Glassbox ?

Are eGain and Glassbox same?

Which is better eGain or Glassbox ?

Is eGain the same as Glassbox ?

Can eGain replace Glassbox ?

What is the difference between eGain and Glassbox ?

A Quick Comparison Between eGain vs Glassbox

Comparison of eGain vs Glassbox In terms of Features

Comparison Between eGain and Glassbox In terms of Deployment Type

eGain or Glassbox : Which Is Ideal for Your Industry

Which Is Better? - eGain or Glassbox

eGain VS Glassbox

We provide the best software solution for your business needs

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eGain vs Glassbox Comparison FAQs

Is eGain better than Glassbox ?

Are eGain and Glassbox same?

Which is better eGain or Glassbox ?

Is eGain the same as Glassbox ?

Can eGain replace Glassbox ?

What is the difference between eGain and Glassbox ?

A Quick Comparison Between eGain vs Glassbox

Comparison of eGain vs Glassbox In terms of Features

Comparison Between eGain and Glassbox In terms of Deployment Type

eGain or Glassbox : Which Is Ideal for Your Industry

Which Is Better? - eGain or Glassbox

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