eGain VS SmartDX

Let’s have a side-by-side comparison of eGain vs SmartDX to find out which one is better. This software comparison between eGain and SmartDX is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether eGain or SmartDX fits your business.

Comparison

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eGain

4.3

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SmartDX

4.3

Get Free Demo

Pricing

Price Plans

Price on Request

Get customise plan according to your business requirement

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$ 100

Essentials

$ 300

Premier

$ 500

Ultimate

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Lifetime Plan

Free Trial

Free Trial

Offers

Available offers & discounts

Save upto 18%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 18%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.3

3 Ratings & 0 Reviews

Features 4

Value for Money 4.8

Ease of Use 4.1

Customer Support 4.1

Likelihood to Recommend

4.3

3 Ratings & 0 Reviews

Features 4

Value for Money 4.3

Ease of Use 4.5

Customer Support 4.6

Likelihood to Recommend

Reviews

Verified customer reviews

Rating

Mukesh kumar Nov 30, -0001

Rating

Jagdish Nov 30, -0001

Rating

Anjali Pal Feb 22, 2024

Rating

Suraj Sk Feb 22, 2024

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Industries:

All Industries

All Industries

Features

Product features

Omnichannel Engagement
Third Party Integrations
Voice and IVR Integration
Workflow Automation
Interaction Tracking
Analytics & Reporting
Co-Browsing Assistance
Live Chat Support
Email Management
Self Service Portal
Case Management
Agent Management
Knowledge Management
AI-Powered Virtual Assistant
Security & Compliance

Audience identity resolution
User journey tracking
Progressive profiling
Experience management
Conversion Tracking
Advanced retargeting
Contextual intervention

Gallery

All Videos & Images

See all (3)

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Compliance Regulations:

COPPA
HIPAA
CCPA
CPRA
ECPA

COPPA
HIPAA
CCPA
CPRA
ECPA

Alternatives

Top Alternative Products

Kapture CX

Zoho CRM Plus

Oracle Customer Experience

SAP CX

See all eGain alternatives

Kapture CX

Zoho CRM Plus

Oracle Customer Experience

SAP CX

See all SmartDX alternatives

eGain vs SmartDX Comparison FAQs

Software questions,
answered

While eGain offers customized features, SmartDX has diverse modules. Select between eGain or SmartDX as per your business needs.

Both these products offer similar features but with a different approach. While eGain emphasizes on user experiences, SmartDX focuses on functionalities.

It all depends on the functionalities that you prefer. While eGain offers add-ons along with essential features, SmartDX emphasizes on customization.

No, the difference between eGain and SmartDX lies in terms of features and functionalities. While eGain can be customized as per the user’s needs, SmartDX addresses the diverse audience.

It depends upon your business requirement. Both eGain and SmartDX provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While eGain is customizable, eGain offers comprehensive modules.

A Quick Comparison Between eGain vs SmartDX

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of eGain vs SmartDX In terms of Features
Comparison Between eGain and SmartDX In terms of Deployment Type
eGain or SmartDX: Which Is Ideal for Your Industry
Which Is Better? - eGain or SmartDX

Comparison of eGain vs SmartDX In terms of Features

eGain includes features like Omnichannel, Third Party Integrations, IVR Integration and Workflow Automation. SmartDX is known for functionalities like Audience Interest, Plan Users, Progressive Dialer and Preview Experience. When you compare eGain vs SmartDX, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between eGain and SmartDX In terms of Deployment Type

While eGain supports Web Based deployment; SmartDX is suitable for Web Based deployment. While selecting between eGain and SmartDX, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

eGain or SmartDX: Which Is Ideal for Your Industry

eGain is ideal for industries like All Industries. For All Industries, SmartDX is a better choice. If you are confused between eGain or SmartDX, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - eGain or SmartDX

eGain and SmartDX can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare eGain and SmartDX during demo to decide which one is best for your business.

Author: Techjockey Team

eGain VS SmartDX

We provide the best software solution for your business needs

eGain vs SmartDX Comparison FAQs

Is eGain better than SmartDX?

Are eGain and SmartDX same?

Which is better eGain or SmartDX?

Is eGain the same as SmartDX?

Can eGain replace SmartDX?

What is the difference between eGain and SmartDX?

A Quick Comparison Between eGain vs SmartDX

Comparison of eGain vs SmartDX In terms of Features

Comparison Between eGain and SmartDX In terms of Deployment Type

eGain or SmartDX: Which Is Ideal for Your Industry

Which Is Better? - eGain or SmartDX

eGain VS SmartDX

We provide the best software solution for your business needs

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eGain vs SmartDX Comparison FAQs

Is eGain better than SmartDX?

Are eGain and SmartDX same?

Which is better eGain or SmartDX?

Is eGain the same as SmartDX?

Can eGain replace SmartDX?

What is the difference between eGain and SmartDX?

A Quick Comparison Between eGain vs SmartDX

Comparison of eGain vs SmartDX In terms of Features

Comparison Between eGain and SmartDX In terms of Deployment Type

eGain or SmartDX: Which Is Ideal for Your Industry

Which Is Better? - eGain or SmartDX

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