Freshdesk VS SysAid

Let’s have a side-by-side comparison of Freshdesk vs SysAid to find out which one is better. This software comparison between Freshdesk and SysAid is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshdesk or SysAid fits your business.

Comparison

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Freshdesk

4.7

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SysAid

4.2

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Pricing

Price Plans

₹ 1199

Growth

₹ 4299

Pro

₹ 6899

Enterprise

+ 1 more plans

Price on Request

Get customise plan according to your business requirement

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Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

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Save upto 28%, Get GST Invoice on your business purchase

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Ratings

Overall ratings

4.7

3 Ratings & 3 Reviews

Features 4.8

Value for Money 4.5

Ease of Use 4.6

Customer Support 5

Likelihood to Recommend

See all Freshdesk reviews

4.2

3 Ratings & 0 Reviews

Features 4.6

Value for Money 4.5

Ease of Use 3.8

Customer Support 4.1

Likelihood to Recommend

Reviews

Verified customer reviews

Not Available

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Rating

Supriya Maurya Jan 26, 2025

Rating

Musheb Qureshi Jan 16, 2025

Reviews with Video

Freshdesk Review + Demo – Empower Your Support Team to Deliver Timely and Consistent Support

Freshdesk Review 2023 | Best Customer Service Software

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Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage
Email, social, chat, phone channels
Omnichannel
Roles & Permissions
IP & Network Restrictions
Intelligent ticket assignment
Round-robin Routing
Portal Rebrand
Multiple Products
Dynamic Ticket Forms
HIPAA Compliance
Abandoned call metrics
Co-Browsing
Audit Logs
Sandbox
Collaboration
Multichannel Support
Feedback Automation
Self Service Portal
Helpdesk Report
Customization
Process Automations
Agent collision detection
SLA Management
Time Tracking
CSAT Surveys
Performance Reports
Multilingual
Custom Reports
Custom Reports & Dashboards
Customer Segments
Speech Enabled

Self-Service Automation
Ticket Automation
Asset Management
Remote Control
Reporting
Codeless Configuration
Workflow Automation
Change Management
Incident Management

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

Support CRM

Zoho Desk

Spinso ServiceDesk

Zendesk

See all Freshdesk alternatives

HCL SX

Freshservice

ServiceNow

BMC Helix ITSM

See all SysAid alternatives

Freshdesk vs SysAid Comparison FAQs

Software questions,
answered

While Freshdesk offers customized features, SysAid has diverse modules. Select between Freshdesk or SysAid as per your business needs.

Both these products offer similar features but with a different approach. While Freshdesk emphasizes on user experiences, SysAid focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshdesk offers add-ons along with essential features, SysAid emphasizes on customization.

No, the difference between Freshdesk and SysAid lies in terms of features and functionalities. While Freshdesk can be customized as per the user’s needs, SysAid addresses the diverse audience.

It depends upon your business requirement. Both Freshdesk and SysAid provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshdesk is customizable, Freshdesk offers comprehensive modules.

A Quick Comparison Between Freshdesk vs SysAid

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Freshdesk vs SysAid In terms of Features
Comparison Between Freshdesk and SysAid In terms of Deployment Type
Freshdesk or SysAid: Which Is Ideal for Your Industry
Which Is Better? - Freshdesk or SysAid

Comparison of Freshdesk vs SysAid In terms of Features

Freshdesk includes features like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. SysAid is known for functionalities like Self Service Portal, Ticketing, Asset Management and Remote Control. When you compare Freshdesk vs SysAid, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk and SysAid In terms of Deployment Type

While Freshdesk supports Web Based deployment; SysAid is suitable for Web Based deployment. While selecting between Freshdesk and SysAid, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk or SysAid: Which Is Ideal for Your Industry

Freshdesk is ideal for industries like All Industries. For All Industries, SysAid is a better choice. If you are confused between Freshdesk or SysAid, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk or SysAid

Freshdesk and SysAid can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk and SysAid during demo to decide which one is best for your business.

Author: Techjockey Team

Freshdesk VS SysAid

We provide the best software solution for your business needs

Freshdesk vs SysAid Comparison FAQs

Is Freshdesk better than SysAid?

Are Freshdesk and SysAid same?

Which is better Freshdesk or SysAid?

Is Freshdesk the same as SysAid?

Can Freshdesk replace SysAid?

What is the difference between Freshdesk and SysAid?

A Quick Comparison Between Freshdesk vs SysAid

Comparison of Freshdesk vs SysAid In terms of Features

Comparison Between Freshdesk and SysAid In terms of Deployment Type

Freshdesk or SysAid: Which Is Ideal for Your Industry

Which Is Better? - Freshdesk or SysAid

Freshdesk VS SysAid

We provide the best software solution for your business needs

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Freshdesk vs SysAid Comparison FAQs

Is Freshdesk better than SysAid?

Are Freshdesk and SysAid same?

Which is better Freshdesk or SysAid?

Is Freshdesk the same as SysAid?

Can Freshdesk replace SysAid?

What is the difference between Freshdesk and SysAid?

A Quick Comparison Between Freshdesk vs SysAid

Comparison of Freshdesk vs SysAid In terms of Features

Comparison Between Freshdesk and SysAid In terms of Deployment Type

Freshdesk or SysAid: Which Is Ideal for Your Industry

Which Is Better? - Freshdesk or SysAid

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