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  4. Oracle Customer Experience VS Kapture CX

Oracle Customer Experience VS Kapture CX

Let’s have a side-by-side comparison of Oracle Customer Experience vs Kapture CX to find out which one is better. This software comparison between Oracle Customer Experience and Kapture CX is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Oracle Customer Experience or Kapture CX fits your business.

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Oracle Customer Experience
Oracle Customer Experience

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Kapture CX
Kapture CX

4.2

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Oracle Customer Experience
Oracle Customer Experience

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Kapture CX
Kapture CX

4.2

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  • Ratings

  • Reviews

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  • img 16 Ratings & 16 Reviews
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Pricing

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Price Plans

Price on Request

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₹ 4000

Essential

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  • Lifetime Plan
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Offers

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Available offers & discounts

img Save upto 28%, Get GST Invoice on your business purchase

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Ratings

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Overall ratings

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4.2

16 Ratings & 16 Reviews

83% Likelihood to Recommend

See all Kapture CX reviews

Pros & Cons

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Pros

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Currently no pros are available. Please check back later

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Its user friendly interface ,easy accessibility - Srijit Saha Sep 05, 2024

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We've been incredibly impressed with how Kapture has transformed our customer su...Read more - Hemant Sahoo Sep 04, 2024

Cons

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We need to use an additional dialer to do inbound and outbound calls.Can be mor...Read more - Srijit Saha Sep 05, 2024

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As of now, we have nothing to dislike about. - Hemant Sahoo Sep 04, 2024

Reviews

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Verified customer reviews

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User friendly!

Srijit Saha Sep 05, 2024

Captured by Kapture CRM

Hemant Sahoo Sep 04, 2024

See all Kapture CX reviews

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Customer Data Platform
  • checked Content Management
  • checked Consent Management
  • checked Customer Analytics
  • checked Field Service Management
  • checked Knowledge Management
  • checked Service Request Management
  • checked Account Based Marketing
  • checked Incentive Compensation
  • checked Commerce Management
  • checked Partner Relationship Management
  • checked Subscription Management
  • checked Sales Forecasting
  • checked Account Management
  • checked Lead Management
  • checked Campaign Management
  • checked Journey Orchestration
  • checked Data Integration
  • checked Dashboard
  • checked Call Logging
  • checked Customer Support
  • checked Collaboration
  • checked 360° Customer View
  • checked Omnichannel
  • checked Seamless Sales, Service & Support
  • checked Customer Service
  • checked Call Center Management
  • checked Audit Trail
  • checked Routing
  • checked Customizable Branding
  • checked Mobile App
  • checked Ticketing Management
  • checked Chatbot
  • checked Analytics & Reporting
  • checked Agent Assist
  • checked Dashboards
  • checked Live Chat

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Compliance Regulations:

  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA
  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA

Alternatives

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Top Alternative Products

Feedier

Feedier

Intouch Insight CX Platform

Intouch Insight CX Platform

Coho AI

Coho AI

Varta

Varta

See all Oracle Customer Experience alternatives img
Feedier

Feedier

Intouch Insight CX Platform

Intouch Insight CX Platform

AskNicely

AskNicely

Freshworks 360

Freshworks 360

See all Kapture CX alternatives img

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Oracle Customer Experience vs Kapture CX Comparison FAQs

Software questions,
answered

While Oracle Customer Experience offers customized features, Kapture CX has diverse modules. Select between Oracle Customer Experience or Kapture CX as per your business needs.

Both these products offer similar features but with a different approach. While Oracle Customer Experience emphasizes on user experiences, Kapture CX focuses on functionalities.

It all depends on the functionalities that you prefer. While Oracle Customer Experience offers add-ons along with essential features, Kapture CX emphasizes on customization.

No, the difference between Oracle Customer Experience and Kapture CX lies in terms of features and functionalities. While Oracle Customer Experience can be customized as per the user’s needs, Kapture CX addresses the diverse audience.

It depends upon your business requirement. Both Oracle Customer Experience and Kapture CX provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Oracle Customer Experience is customizable, Oracle Customer Experience offers comprehensive modules.

A Quick Comparison Between Oracle Customer Experience vs Kapture CX

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Oracle Customer Experience vs Kapture CX In terms of Features
  • Comparison Between Oracle Customer Experience and Kapture CX In terms of Deployment Type
  • Oracle Customer Experience or Kapture CX: Which Is Ideal for Your Industry
  • Which Is Better? - Oracle Customer Experience or Kapture CX

Comparison of Oracle Customer Experience vs Kapture CX In terms of Features

Oracle Customer Experience includes features like Customer Data Platform, Content Management, Consent Management and Customer Management. Kapture CX is known for functionalities like Dashboard, Call Logging, Customer Support and Collaboration. When you compare Oracle Customer Experience vs Kapture CX, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Oracle Customer Experience and Kapture CX In terms of Deployment Type

While Oracle Customer Experience supports Web Based deployment; Kapture CX is suitable for Web Based deployment. While selecting between Oracle Customer Experience and Kapture CX, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Oracle Customer Experience or Kapture CX: Which Is Ideal for Your Industry

Oracle Customer Experience is ideal for industries like All Industries. For All Industries, Kapture CX is a better choice. If you are confused between Oracle Customer Experience or Kapture CX, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Oracle Customer Experience or Kapture CX

Oracle Customer Experience and Kapture CX can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Oracle Customer Experience and Kapture CX during demo to decide which one is best for your business.

Author: Techjockey Team

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