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Omnichannel Support & Engagement
Provides seamless customer experiences across voice, chat, SMS, web, video, and email channels.
Self-Service
Utilizes Amazon Lex for natural language understanding, enabling intuitive customer interactions.
Unified Agent Workspace
Offers agents a consolidated interface with customer insights and real-time guidance.
Real-Time Analytics
Delivers insights into customer interactions and agent performance for continuous improvement.
Security
Built on AWS's secure infrastructure, ensuring data protection and compliance.
Flexibility & scalability
Allows dynamic scaling to accommodate fluctuating contact volumes without infrastructure constraints.
Drag-and-Drop Workflow Designer
Enables intuitive creation of personalized customer experiences.
Brand Name | Amazon |
Information | Amazon is an e-commerce website for consumers, sellers, and content creators. |
Founded Year | 1994 |
Director/Founders | Jeff Bezos, Marcelio Leal, Osman Nahid |
Company Size | 1000+ Employees |
Other Products | AWS Lightsail, Amazon EC2, AWS Elastic Load Balancing, Amazon Lex, Amazon AWS |
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