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DexKor

Brand : DexKor

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DexKor Pricing & Plans

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DexKor Features

Customer Data Management (CDM)

  • icon_check Contact Management Centralizes customer data and interaction history across all modules for a 360-degree view.
  • icon_check Account Management Offers a unified 360 degree view of every account, monitoring health, renewals, and usage patterns.
  • icon_check Contact Segmentation Segments customers based on health scores, behavior, usage patterns, and industry.
  • icon_check Activity History Keeps a comprehensive log of all touchpoints, support tickets, and account interactions.
  • icon_check Customer Profiles Build comprehensive profiles with data on preferences, interactions, and purchase history.

Sales Management

  • icon_check Lead Management Includes AI agents that assist in finding leads and sending initial follow-ups.
  • icon_check Contract Management Tracks account milestones, renewals, and contract details within the AccountCare module.
  • icon_check Sales Forecasting AI agents track sales cycles and conversion improvements to help predict deal outcomes.
  • icon_check Deal Management Provides tools to improve deal conversion rates and track milestones throughout the sales cycle.
  • icon_check Sales Automation Automates repetitive tasks like follow-ups and lead finding using intelligent AI agents.
  • icon_check Workflow Automation and Management Features a no-code automation builder for ticket routing, escalations, and repetitive tasks.
  • icon_check Opportunity & Pipeline Management Tracks opportunities for expansion, renewals, and deal conversion within a unified system.
  • icon_check Quote Management Generate accurate, branded quotes and proposals to accelerate sales processes.
  • icon_check Order Management Track and manage orders from customers to ensure timely fulfillment and accurate billing.
  • icon_check Territory Management Assign, monitor, and optimize sales territories to improve regional sales efforts.

Marketing Automation

  • icon_check Lead Nurturing AI-driven follow-ups and journey tracking help move prospects through the conversion funnel.
  • icon_check Customer Journey Tracking Maps the entire lifecycle from first contact to onboarding and account milestones.
  • icon_check Customer Segmentation Groups customers by sentiment, risk level, and usage to personalize proactive engagement.
  • icon_check Event-Triggered Workflows Automates actions based on specific triggers like missed milestones or sentiment drops.
  • icon_check Email Marketing Design and send personalized email campaigns, track opens, clicks, and conversions.
  • icon_check Campaign Management Plan, execute, and monitor marketing campaigns across channels and touchpoints.
  • icon_check Automated Campaigns Automatically trigger campaigns based on customer behavior, interests, or milestones.

Data Sourcing / Integrations

  • icon_check Social Media Integration HelpDesk integrates social DMs and messaging apps into a single, unified omnichannel inbox.
  • icon_check Data Import/Export Supports integration with legacy CRMs like Salesforce and HubSpot for seamless data flow.
  • icon_check API Access Built to integrate with various third-party tools and existing software ecosystems via API.
  • icon_check Calendar Integration Likely available via CRM integrations; focuses on scheduling milestones and QBR alerts.
  • icon_check Third Party Integrations Integrates natively with Slack, WhatsApp, HubSpot, Salesforce, Pipedrive, and Zoho CRM.
  • icon_check Email Marketing Tools Integration Connects with various marketing-focused CRMs to sync lead and customer data.
  • icon_check Marketing Tools Integration Integrates with external CRMs that typically handle marketing automation (e.g., HubSpot).
  • icon_check eCommerce Integrations Sync CRM with eCommerce platforms like Shopify, WooCommerce for a unified customer experience.
  • icon_check Interactive Voice Response (IVR) Integration Integrate CRM with IVR systems to manage customer calls and enhance support.

Collaboration Tools

  • icon_check Team Communication Includes collaboration tools like shared notes, task delegation, and unified inboxes.
  • icon_check Task / Activity Management Allows leaders to assign, track, and manage tasks and project milestones across the team.
  • icon_check Document Sharing & File Storage Includes a Help Center and allows attaching media/files within support tickets.
  • icon_check Omnichannel Support & Engagement Unifies email, chat, WhatsApp, Slack, and social DMs into one centralized inbox.

Security & Compliance

  • icon_check Audit Trail Provides visibility into employee work, task progress, and interaction history for accountability.
  • icon_check Data Encryption Mentions data security and compliance (GDPR/DPA) as part of its enterprise-grade infrastructure.
  • icon_check Role-Based Access Control (RBAC) Visibility into tasks and customer data is managed based on specific user access rights.
  • icon_check Backup & Disaster Recovery Part of its 'Enterprise-Ready' cloud infrastructure and security commitments.
  • icon_check GDPR & Data Privacy Explicitly mentions DPA and privacy policies to meet global data protection standards.

AI & Machine Learning

  • icon_check Predictive Analytics Uses AI to predict churn risks, identify upsell opportunities, and surface proactive insights.
  • icon_check Lead Scoring Analyzes customer behavior and engagement to surface high-priority prospects and risks.
  • icon_check Chatbots Features 'Ask Dexy' (Agentic AI) and built-in AI agents to handle customer queries 24/7.

Reporting & Analytics

  • icon_check Predictive Analytics Uses AI to predict churn risks, identify upsell opportunities, and surface proactive insights.
  • icon_check Real Time Analytics Offers real-time dashboards for monitoring account health, team performance, and sentiment trends.
  • icon_check Custom Dashboards Provides role-specific dashboards for managers, agents, and CX analysts to track KPIs.
  • icon_check Sales Performance Reports Generates insights into deal conversion rates and team productivity metrics.
  • icon_check Customer Insights Surfaces deep insights into customer sentiment, usage trends, and health scores.
  • icon_check Forecasting & Trends Predicts future churn and growth trends based on historical customer behavior data.
  • icon_check Performance Tracking Monitors team efficiency, first-response times, and CSAT scores in real-time.
  • icon_check Campaign Performance Measure the effectiveness of marketing campaigns, including ROI, reach, and conversion rates.

Alerts & Notifications

  • icon_check Event-Triggered Notifications Sends alerts for critical events like impending SLA breaches or silent accounts.
  • icon_check Custom Workflow Alerts Users can set up custom triggers for automated notifications across the platform.
  • icon_check System Errors/Failures Monitoring and operational clarity tools track bottlenecks and system-level performance.
  • icon_check Customer Interaction Alerts Alerts teams to new messages, sentiment shifts, or specific customer activities.
  • icon_check Workflow Trigger Alerts Notifies stakeholders when specific automation sequences are initiated or completed.
  • icon_check SLA Violations Includes an SLA rule engine with visual countdowns and alerts for impending breaches.
  • icon_check Lead Activity Alerts Notifies sales teams of new leads or key actions taken by prospects in the funnel.

DexKor Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Technology:
  • Windows MacOS
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Medium Business, Enterprises
  • Phone, Email, Live Chat
  • API Integration
  • Live Online
  • English
  • AI Integrated
  • Next Generation

DexKor Reviews and Ratings

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DexKor Company Details

Brand Name DexKor
Information DEXKORCRM PRIVATE LIMITED, we’re redefining how businesses manage post-sale success. Most organizations invest heavily in sales but lose customers due to fragmented onboarding, disjointed support, and lack of visibility into customer health. DexKor was built to close that gap.
Founded Year 2024
Director/Founders Shashank Srivastava
Company Size 1-100 Employees

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