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Dovetail

Brand: Dovetail Research

  • 4.0

  • 3 Ratings

Dovetail is a data insights platform that gathers customer feedback, analyzes it, and transforms it into actionable insights using AI and other integrated tools.

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Starting at $20

Dovetail Software Overview

What is Dovetail?

Dovetail is a data analysis and insight-providing platform that centralizes raw feedback data, calls, usability test data, reviews, and tickets into actionable insights. It collects data, analyses it, and shares this research data such as notes, transcripts, videos, and audio recordings among the team for development and design purposes. The interface has a dashboard where users upload and organize data, get key insights, and collaborate in real-time.

It allows users to tag insights, and create summaries. It uses AI-powered tools like Magic Transcribe for accurate transcription of data. It can transcribe 40 languages. Magic Highlight is used for key identification of moments or themes. Magic cluster helps to organize into various themes. It supports magic redact features for video and text redaction, and integrations with Google Drive, Zoom, etc.

Why Choose Dovetail Software?

  • Customer Feedback Transcription: Accurately transcribe customer feedback from calls and surveys, capturing important details for deeper analysis.
  • Thematic Organization: Automatically group feedback into key themes, and generate concise summaries making it easier to spot trends and areas of improvement.
  • Identify Insights: Extract actionable insights from raw data to drive informed decision-making across teams.
  • Usability Testing: Organize feedback from usability tests to identify design improvements and enhance user experience.
  • Research Collaboration: Centralize research findings with tags and summaries, enabling teams to make informed, unified decisions faster.

Benefits of Dovetail Platform

  • Centralized Research Data: Store all user research data in one place for easy access and organization.
  • AI-Powered Analysis: Automatically transcribe, summarize, and highlight key moments in research data for quick insights.
  • Team Collaboration: Share insights and collaborate with team members to enhance research outcomes and decision-making.
  • Integration: Connect with tools like Google Drive and Zoom to streamline workflows and data management.
  • Data Privacy: Protect sensitive information with features like redaction to ensure data security and compliance.

Pricing of Dovetail

Dovetail pricing starts from $20 per month per user at techjockey.com.

Dovetail pricing in India may vary based on factors like customization, additional features required, the number of users, and the deployment type. Please request a call back for subscription-related details and to avail offers on premium packages.

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Dovetail Research Company Details

Founded Year:  2017

Dovetail is cloud-based user research and customer feedback software for the analysis, organization, collaboration and storage of data.

Director/Founders Benjamin Humphrey, Bradley Ayers
Company Size 1-100 Employees

Dovetail Pricing & Plans

Professional
Key Features
  • Advanced analysis features like charts, layouts, v
  • Basic AI chat
  • AI search
  • API access
  • Unlimited projects
  • Advanced AI features like specific summariesAI sum
  • Agents
  • AI Dashboards
Starting at $20
    • Users

      Users
      Users
    • Monthly

      Monthly
      Monthly

Key Features

  • Advanced analysis features like charts, layouts, v

  • Basic AI chat

  • AI search

  • API access

  • Unlimited projects

  • Advanced AI features like specific summariesAI sum

  • Agents

  • AI Dashboards

Dovetail Features

  • icon_check Tagging and Taxonomy
    Standardises tags across projects so research teams share a consistent classification across studies.
  • icon_check Collaboration
    Enables teams to comment, share notes, leave feedback and collaborate in a central workspace.
  • icon_check Speaker Identification
    Recognises multiple languages and speakers in audio/video files, improving accuracy of transcripts.
  • icon_check Templates
    Offers pre-built templates and structures to standardise research workflows across teams
  • icon_check Sentiment Analysis
    Uses NLP to detect sentiment, recurring phrases or shifts over time in qualitative data.
  • icon_check Data Centralisation
    Aggregates fragmented customer feedback, research and support data into one unified workspace for holistic insight.
  • icon_check Semantic Search
    Enables natural-language queries across transcripts, notes and insights to locate meaningful moments faster.
  • icon_check Automatic Transcription
    Converts audio and video of interviews or calls into text and speaker-labelled transcripts automatically.
  • icon_check Highlight Suggestion
    AI suggests key moments in transcripts or media, which users can review, accept or reject.
  • icon_check Theme Clustering
    Automatically groups related highlights into thematic clusters to reveal patterns and trends.
  • icon_check Feedback Management
    Processes high-volume streams like support tickets, reviews or surveys in real time for insight generation.
  • icon_check Data Redaction
    Blurs video, mutes audio and redacts text to protect participant privacy and support data-compliance
  • icon_check Data Import/Export
    Seamlessly import and export data between platforms, ensuring smooth integration with existing tools and workflows.
Dovetail Demo Video play icon

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Dovetail Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises
Customer Support
Email Communities
Language
English
Integration
API Integration
Training Resources
Videos
AI Features
AI Integrated

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Dovetail Review

4.0

Out of 5

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Overall Rating

Based on
3 Verified Ratings

Rating Breakdown

  • Features 4.1
  • Value for Money 3.8
  • Ease of Use 4.1
  • Customer Support 4.1

86% Recommend this Product

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Articles for Dovetail

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What kind of data can I store in Dovetail?

You can store notes, transcripts, videos, and audio recordings in Dovetail.

Who can use Dovetail?

Researchers, designers, usability designers, product managers, and sales teams can all get data insights benefits from using Dovetail.

How does Dovetail ensure data privacy?

Dovetail offers features like video, audio, and text redaction to protect sensitive information.

Does Dovetail offer data visualizations?

Yes, Dovetail provides visualizations like pie charts, tag clouds, bar charts, heatmap, to help teams easily interpret and communicate insights.

Is there a limit to the amount of data I can store in Dovetail?

Storage limits on Dovetail depend on the subscription plan you choose.

Can I customize the tags and labels in Dovetail?

Yes, you can create and customize tags and labels to organize your data in Dovetail.

What operating systems does Dovetail support?

Dovetail is web-based, so it works on any operating system, including Windows, macOS, and Linux.

Does Dovetail support multiple languages?

Yes, Dovetail supports multiple languages for transcription and analysis.

Can I export data from Dovetail?

Yes, you can export your data in various formats like CSV and PDF.

Is there a demo available for Dovetail?

Yes, Dovetail offers a free demo to showcase its features and capabilities.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.