Health Cloud

What is Health Cloud?

Health Cloud (now called Agentforce Health) is a comprehensive Healthcare CRM Software built on the Salesforce platform, designed to provide a complete view of the patient. It serves as a centralized hub for healthcare professionals, enabling them to manage patient relationships, streamline care coordination, and deliver more personalized and connected healthcare experiences. This web-based system is engineered to serve a wide range of organizations, from startups and SMBs to large enterprises and public health agencies.

By integrating clinical and non-clinical data from various sources, including Electronic Health Records (EHRs), wearables, and patient communications, Health Cloud creates a holistic patient profile. This allows care teams to collaborate more effectively, make data-driven decisions, and proactively engage with patients throughout their health journey, ultimately aiming to improve outcomes and operational efficiency.

Why Choose Health Cloud?

• Unified Patient View: It breaks down data silos by consolidating patient information from disparate systems into a single, accessible 360-degree view. This enables care teams to understand the complete patient context, from medical history to communication preferences.
• AI-Powered Efficiency: With the integration of Agentforce for Healthcare, the platform leverages trusted AI to automate administrative tasks, streamline workflows like prior authorizations, and provide real-time insights to augment the capabilities of healthcare professionals.
• Enhanced Collaboration: The platform facilitates seamless collaboration among care coordinators, physicians, patients, and payers. Shared care plans and secure communication tools ensure everyone is aligned on treatment goals and progress.
• Personalized Engagement: By understanding each patient's unique needs and history, providers can deliver personalized care plans, manage appointments intelligently, and engage with empathy, leading to better health outcomes and patient satisfaction.
• Compliance and Trust: Health Cloud is HIPAA compliant and built to a security-first standard, meeting HL7 FHIR, HITRUST, FedRAMP, GDPR, and other major healthcare compliance standards, with additional protection available through Salesforce Shield or Government Cloud.

Advanced Features of Health Cloud

• Intelligent Appointment Management: Uses AI to automate and prioritize referrals, manage waitlists, and coordinate complex, multi-participant visits to reduce no-shows and improve patient access to care.
• Integrated Care Management: Allows for the creation and management of flexible, goal-oriented care plans. AI can suggest assessments and auto-fill responses based on the complete member profile to help close care gaps more quickly.
• Real-time Data Access: Provides contact center agents and care coordinators with direct access to EHR data and AI-powered summaries of critical information, such as medical history, benefits, and claims status, to expedite responses.
• Population Health & Disease Surveillance: Offers tools to monitor population health trends, identify at-risk individuals, and manage disease outbreaks with real-time insights and automated workflows for faster intervention.
• Provider Network Management: Streamlines the entire provider lifecycle, including recruiting, credentialing, and contracting, to enhance collaboration between health systems and their provider partners.
• Clinical Data Models: Features pre-built data models for both clinical and insurance information, ensuring industry-standard compliance and data integrity.

Key Capabilities of Health Cloud

• Agentforce Contact Center for Healthcare: Empowers service agents with a complete view of the patient and AI-driven tools to personalize every interaction and resolve issues faster.
• Home Health: Supports care delivery in the home with features for automated scheduling, mobile offline assessments, and medication management.
• Crisis Support Management: Optimizes crisis center operations to provide urgent and empathetic access to mental healthcare services from any location.
• Prior Authorization Automation: Helps payers and providers streamline the historically cumbersome prior authorization process, reducing administrative burden and speeding time to treatment.
• Referral Management: Simplifies the process of managing inbound and outbound referrals, ensuring patients are connected with the right specialists efficiently.

How to Use Health Cloud?

1. Data Integration: Connect EHRs, claims systems, and other data sources to build a comprehensive 360-degree view of each patient.
2. Customize Care Plans: Develop personalized care plans with specific goals, tasks, and timelines for individual patients or entire populations.
3. Automate Workflows: Configure AI-driven and rule-based automation for routine tasks such as appointment scheduling, referral management, and benefits verification.
4. Engage Stakeholders: Utilize the platform's communication and collaboration tools to engage with patients, family members, and the entire care team on a unified interface.
5. Analyze and Intervene: Use dashboards and analytics to monitor patient progress, identify care gaps, and track population health trends for proactive intervention.

Health Cloud Pricing

Health Cloud price starts at USD 350 at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.