Knovvu Analytics

What is Knovvu Analytics?

Knovvu Analytics speech analytics software is a tool that helps analyze and understand recorded phone conversations simply and straightforwardly. It uses advanced technology to transcribe spoken words into written text, making it easier to search and analyze the conversations. The software can detect the emotions expressed in the conversations, such as positive, negative, or neutral tones. It also identifies specific keywords or phrases that are important to your business, helping you find relevant information quickly.

Knovvu Analytics categorizes calls based on different topics, making it easy to organize and retrieve them. It provides performance metrics that help evaluate agent performance and identify areas for improvement. In addition, it monitors conversations for compliance with regulations and policies, ensuring legal adherence.

Why Choose Knovvu Analytics Software?

• Improved Customer Engagement: Captures and analyzes real-time customer interactions for prompt responses and faster issue resolution.
• Increased Employee Productivity: Boosts employee morale and motivation with immediate feedback, reducing turnover rates.
• Better Customer Retention: Enhances customer experiences to foster loyalty and repeat business.
• Competitive Advantage: Reports improved operational efficiency, reduced costs, and higher-quality customer service for a competitive edge.
• Data-Driven Decision-Making: Provides detailed analytics and insights for informed decisions driving growth and profitability.
• Cost Savings: Optimizes customer service processes, reducing unnecessary calls, emails, and paperwork for cost savings.
• Innovative Solutions: Offers features like automatic call routing, predictive chatbots, and sentiment analysis for industry differentiation.
• Scalability: Scales effortlessly with business growth, adapting to changing demands for optimal performance.
• Advanced Security: Incorporates robust security features to protect sensitive customer data and prevent unauthorized access.

Benefits of Knovvu Analytics Platform

• Call Recording: Records phone conversations between agents and customers for analysis and reference purposes.
• Speech-to-Text Transcription: Transcribes recorded conversations into text for easy search, analysis, and reference.
• Emotion Detection: Uses advanced algorithms to detect and analyze emotions in customer interactions, aiding in gauging customer sentiment.
• Sentiment Analysis: Analyzes overall sentiment (positive, negative, neutral) in customer interactions for valuable insights and improvement opportunities.
• Keyword Search: Enables searching for specific keywords or phrases in recorded conversations to identify trends and customer preferences.
• Performance Metrics: Generates metrics like call duration, resolution rates, and customer satisfaction scores to evaluate and improve agent performance.
• Compliance Monitoring: Ensures regulatory compliance by monitoring conversations for adherence to legal and industry standards.
• Customizable Dashboards and Reports: Allows the creation of customized dashboards and reports for data visualization and sharing key metrics with stakeholders.
• Integration Capabilities: Integrates with other software systems like CRMs, facilitating seamless information flow and operational efficiency.
• Real-Time Monitoring: Offers real-time monitoring of customer interactions, enabling supervisors to track ongoing conversations and provide instant feedback or assistance to agents.

Pricing of Knovvu Speech Analytics Software

Knovvu Analytics price details are available on request at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.