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Knowmax

Brand: Knowmax

  • 4.5

  • 9 Ratings & 4 Reviews

Powerful cloud-based management that helps in improving customer engagement.

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Knowmax Software Overview

What is Knowmax?

Knowmax is a cutting-edge cloud-based knowledge management software that enables organizations to manage and deliver knowledge across self-service portals, chatbots, and contact centers. It offers knowledge base management, content authoring, real-time analytics, and multilingual support to improve the customer experience while reducing operational costs.

The tool also includes decision trees and step-by-step guides to create flawless customer support workflows and visual navigation to guide agents and customers to solutions. Other leading features include omnichannel support, an NLP-ready ecosystem, integration with third-party systems, and customer behaviour analytics. By bringing customer experience to life across multiple touchpoints, Knowmax helps enterprises and brands elevate their support game.

Why Choose Knowmax?

  • Knowledge Management: Centralized knowledge base for consistent support across all channels.
  • Decision Trees: Create flawless support workflows with visual navigation for agents and customers.
  • Omni-channel Support: Support all channels, including contact center, field, retail, and digital.
  • NLP Ready Ecosystem: Natural Language Processing to help users find information quickly and easily.
  • Integration: Integration with third-party systems for seamless operation.
  • Analytics: Customer behaviour analytics to optimize support workflows and improve customer experience.

Benefits of Knowmax

  • Boosts customer satisfaction by providing accurate and quick solutions.
  • Reduces response time and improves first-call resolution.
  • Improves consistency by offering the same knowledge across all channels.
  • Increases customer retention with personalized and engaging customer experience.
  • Reduces training time and minimizes the need for human support.
  • Enables data-driven decision-making with insights into customer behaviour and support performance.

Pricing of Knowmax

Knowmax pricing is available on request at techjockey.com.

The price may vary based on factors like customization, additional features required, the number of users, and the deployment type. For subscription-related details and offers on premium packages, please request a call back from our product experts.

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Knowmax Company Details

Founded Year:  2017

Knowmax is an AI-powered, full-suite Knowledge Management solution built by CX experts to help you deliver first-rate customer experience across touchpoints.

Director/Founders Knowmax
Company Size 1-100 Employees

Knowmax Pricing & Plans

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Knowmax Features

  • icon_check Knowledge Base
    Centralized repository of information for efficient sharing, collaboration, and knowledge management.
  • icon_check Content Management
  • icon_check Self Service Portal
    Empowers customers with self-help options to find information and resolve queries independently.
  • icon_check Reporting & Analytics
    Track key metrics and gain actionable insights to improve support operations.
  • icon_check Employee Training
    Upskill employees and keep them updated with relevant training material.
  • icon_check Feedback Management
    Capture feedback to improve customer satisfaction and service quality by updating content.
  • icon_check Customizable Branding
    Personalize the look and feel of the knowledge base to match brand identity and style.
  • icon_check Customizable Templates
    Easily customize templates for articles, FAQs, forms and other content types.
  • icon_check AI-Powered Search Engine
    Enables users to instantly retrieve relevant content via an intelligent, Google-style search across all knowledge assets.
  • icon_check No-Code Cognitive Decision Trees
    Allows admin users to build interactive workflows guiding agents step-by-step without writing code or scripts.
  • icon_check Visual How-To Guides Creation
    Lets users convert complex manuals into annotated images or video walkthroughs to enhance understanding and usability
  • icon_check Omnichannel Knowledge Distribution
    Supports publishing of self-service articles, FAQs and guides across chatbots, portals, voice, mobile and web.
  • icon_check Agent Chrome Extension for Multi-Chats
    A browser extension enabling agents to handle multiple chats simultaneously, track customer IDs and switch contexts seamlessly.
  • icon_check AI-Assisted Content Authoring & Translation
    Generates draft articles, translates content into multiple languages, and accelerates knowledge creation with AI support.
  • icon_check Role-Based Access Control (RBAC)
    Offers granular permissions so admins, authors and agents have differentiated access for viewing, editing or publishing.
Knowmax Demo Video play icon

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Knowmax Specifications

Supported Platforms
Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business SMBs SMEs MSMBs Freelancers
Customer Support
Phone Email Forums
Language
English
Training Resources
Live Online Documentation Videos

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Knowmax Reviews

4.5

Out of 5

img

Overall Rating

Based on
4 Verified Reviews

Rating Breakdown

  • Features 4.7
  • Value for Money 4.5
  • Ease of Use 4.4
  • Customer Support 4.6

95% Recommend this Product

Add Review

Amrit Pal linkedin_verify

Chief Operating Officer

Industry: Accounting

5

Reviewed on: Mar 31, 2025

Techjockey Verified

“Makes content creation easy”

We’ve tried several tools for knowledge management, but Knowmax stands out because it genuinely focuses on simplicity and usability. With its AI features, our knowledge authors spend less time creating decision trees, picture guides, articles, etc.

Pros

Knowmax is a powerful knowledge management platform with a user-friendly interface. It simplifies workflow customization and offers insightful analytics for better decision-making. The platform makes onboarding new agents easy while ensuring consistent information across teams. Its interactive picture guides enhance customer and agent understanding, making it ideal for both internal and external use.

Cons

More tutorials would be helpful for advanced features

Himanshu

Content Writer

Industry: IT

5

Reviewed on: Feb 13, 2025

Techjockey Verified

“Makes content creation easy”

We started using Knowmax when our support team expanded, and we needed a scalable solution. It’s been the right choice. Agents have what they need at their fingertips, which has really cut down the time spent looking for answers. It also helps us provide better self-service across channels.

Pros

Knowmax simplifies onboarding for new agents and ensures consistent information across the team, improving efficiency and collaboration.

Cons

Can feel a bit feature-heavy at first

Reason to switch

Its smooth and Quick

Sunny

Associate

Industry: E-commerce

5

Reviewed on: Feb 13, 2025

Techjockey Verified

“Simplifies troubleshooting with picture guides”

Creating step-by-step picture guides has been a breeze with Knowmax. It’s especially helpful for troubleshooting processes that require visuals

Pros

Knowmax makes it easy to create and share picture guides, helping both agents and customers understand instructions better. It's great for both internal and external use.

Cons

We currently don’t have any complaints

Switched from Document360

Reason to switch

Better Options and View

See All Knowmax Reviews

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Which operating system does Knowmax support?

Knowmax is compatible with Windows, Linux, and MacOS operating systems.

Is there any Knowmax app?

Knowmax app is not available for mobile devices.

What is the deployment type of Knowmax?

Knowmax supports cloud-based deployment.

How much does Knowmax cost?

For Knowmax in India, please request a call back for subscription-related details and to avail offers on premium packages.

Who are the potential users of Knowmax?

Knowmax is typically used by call centers of all sizes.

Is there any free trial or demo for Knowmax?

Knowmax demo is available for free with techjockey.com.

Is Knowmax free?

Knowmax does not offer a free trial. Please request a call back for subscription-related details and to avail offers on premium packages.

How can you download Knowmax?

For Knowmax installation, download the installation file on your system and open the Setup Wizard to get started.

How does Knowmax work?

A cutting-edge cloud-based knowledge management interface that helps organizations to deliver and manage knowledge across self-service portals, chatbots, and contact centers. Knowmax Upskill employees and keep them updated with relevant training material. Provides easily customized templates for articles, FAQs, forms, and other content types.

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2M+ Happy Customers

Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.