Knowmax Reviews & Ratings

Check out Knowmax reviews by verified users. Discover what businesses are saying about Knowmax on Techjockey.

Have recommended this product

Overall Score

4.5/5

Based on 4 Reviews

Features 4.7/5

Value for Money 4.5/5

Ease of Use 4.4/5

Customer Support 4.6/5

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Knowmax User Reviews ( 4 )

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Amrit Pal

Verified reviewer:

Chief Operating Officer, Accounting

101-500 Employees

Reviewed on: Mar 31, 2025

5/5

“Makes content creation easy”

We’ve tried several tools for knowledge management, but Knowmax stands out because it genuinely focuses on simplicity and usability. With its AI features, our knowledge authors spend less time creating decision trees, picture guides, articles, etc.

Pros : Knowmax is a powerful knowledge management platform with a user-friendly interface. It simplifies workflow customization and offers insightful analytics for better decision-making. The platform makes onboarding new agents easy while ensuring consistent information across teams. Its interactive picture guides enhance customer and agent understanding, making it ideal for both internal and external use.

Cons : More tutorials would be helpful for advanced features

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Sunny

Verified reviewer:

Associate, E-commerce

501-1000 Employees

Reviewed on: Feb 13, 2025

5/5

“Simplifies troubleshooting with picture guides”

Creating step-by-step picture guides has been a breeze with Knowmax. It’s especially helpful for troubleshooting processes that require visuals

Pros : Knowmax makes it easy to create and share picture guides, helping both agents and customers understand instructions better. It's great for both internal and external use.

Cons : We currently don’t have any complaints

Switched from : Document360

Reason to switch : Better Options and View

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Jatin

Verified reviewer:

Auditor, Consumer Electronics

501-1000 Employees

Reviewed on: Feb 13, 2025

5/5

“Makes content creation easy”

We’ve tried several tools for knowledge management, but Knowmax stands out because it genuinely focuses on simplicity and usability. With its AI features our knowledge authors spend less time creating decision trees, picture guides, articles, etc

Pros : Knowmax offers easy-to-customize workflows and powerful analytics that provide valuable insights, enhancing efficiency and decision-making.

Cons : More tutorials would be helpful for advanced features

Switched from : Document360

Reason to switch : Better Options

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Himanshu

Verified reviewer:

Content Writer, IT

1000+ Employees

Reviewed on: Feb 13, 2025

5/5

“Makes content creation easy”

We started using Knowmax when our support team expanded, and we needed a scalable solution. It’s been the right choice. Agents have what they need at their fingertips, which has really cut down the time spent looking for answers. It also helps us provide better self-service across channels.

Pros : Knowmax simplifies onboarding for new agents and ensures consistent information across the team, improving efficiency and collaboration.

Cons : Can feel a bit feature-heavy at first

Reason to switch : Its smooth and Quick

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5