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Pega Crm

Brand : Pegasystems

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A CRM software that uses AI and automation to manage sales, marketing, and customer service for better engagement and business growth. ...Read more

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Pega Crm Software Pricing, Features & Reviews

What is Pega Crm?

Pega CRM is an enterprise-level CRM software developed by Pegasystems. It integrates sales, marketing, and customer service capabilities into a unified platform.

Designed for medium to large enterprises, Pega CRM leverages real-time artificial intelligence and end-to-end automation to enhance customer engagement and streamline business processes.

The platform offers features such as lead and opportunity management, sales pipeline tracking, and reporting and analytics, enabling organizations to optimize their customer interactions and drive growth.

Why Choose Pega Crm Software?

  • Real-Time AI: Delivers insights and engages customers at the right moment.
  • Next-Best-Action Recommendations: Personalizes customer interactions with AI-powered suggestions.
  • Predictive Analytics: Anticipates customer needs to enhance service delivery.
  • Conversational AI: Automates customer interactions through intelligent chatbots.
  • Data Centralization: Consolidates customer data for a 360-degree view.
  • API-First Architecture: Facilitates easy integration with third-party services.

Benefits of Pega Crm Software

  • Modular Components: Enables tailored solutions with plug-and-play modules.
  • Agile Implementation: Facilitates quick adaptation to changing business requirements.
  • Sales Automation: Enhances sales processes with AI-driven tools.
  • Customer Service Optimization: Improves service delivery through intelligent automation.
  • Case Management: Streamlines issue resolution with structured workflows.
  • Knowledge Management: Provides agents with relevant information for faster resolutions.

Pega Crm Pricing

Pega Crm price details are available on request at Techjockey.com. The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Pega Crm Pricing & Plans

Pega Crm price is available on request

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Pega Crm Features

Customer Data Management (CDM)

  • icon_check Contact Management Organizes and tracks all customer contacts
  • icon_check Account Management Manages customer accounts efficiently.
  • icon_check Customer Profiles Maintains detailed profiles for personalized engagement
  • icon_check Activity History Records all customer interactions for reference.
  • icon_check Contact Segmentation Group contacts based on behavior, demographics, or interests for personalized engagement.

Sales Management

  • icon_check Lead Management Tracks and nurtures leads throughout the sales cycle.
  • icon_check Territory Management Assigns and monitors sales territories
  • icon_check Order Management Handles order processing and tracking.
  • icon_check Quote Management Generates and manages sales quotes.
  • icon_check Sales Forecasting Predicts future sales performance
  • icon_check Deal Management Tracks deals and their progress.
  • icon_check Workflow Automation and Management Streamlines sales processes.
  • icon_check Opportunity & Pipeline Management Visualize and track deals through stages from lead generation to closing.
  • icon_check Sales Automation Automate tasks like follow-up emails, lead assignment, and reminder notifications.
  • icon_check Contract Management Managing contracts from their creation, execution, and performance tracking to their eventual termination.

Marketing Automation

  • icon_check Email Marketing Sends targeted marketing emails.
  • icon_check Campaign Management Plans, executes, and monitors campaigns.
  • icon_check Customer Journey Tracking Tracks customer interactions across touchpoints.
  • icon_check Customer Segmentation Divides customers into targeted groups
  • icon_check Automated Campaigns Runs marketing campaigns automatically.
  • icon_check Lead Nurturing Engage and educate leads over time with targeted content to move them toward conversion.
  • icon_check Event-Triggered Workflows Automate responses and actions based on customer behaviors (e.g., email opens, site visits).

Data Sourcing / Integrations

  • icon_check Social Media Integration Connects CRM with social platforms
  • icon_check Data Import/Export Transfers data seamlessly.
  • icon_check API Access Enables integration with other applications.
  • icon_check Calendar Integration Syncs events and schedules
  • icon_check Third Party Integrations Connects with external tools.
  • icon_check Email Marketing Tools Integration Integrates email platforms
  • icon_check Marketing Tools Integration Links with marketing automation software.
  • icon_check eCommerce Integrations Sync CRM with eCommerce platforms like Shopify, WooCommerce for a unified customer experience.
  • icon_check Interactive Voice Response (IVR) Integration Integrate CRM with IVR systems to manage customer calls and enhance support.

Collaboration Tools

  • icon_check Team Communication Supports internal team messaging.
  • icon_check Task / Activity Management Tracks tasks and activities
  • icon_check Omnichannel Support & Engagement Engages customers across multiple channels
  • icon_check Document Sharing & File Storage Store and share important files, documents, and customer resources easily.

Security & Compliance

  • icon_check Data Encryption Protects sensitive data
  • icon_check Role-Based Access Control (RBAC) Limits access based on roles
  • icon_check Backup & Disaster Recovery Ensures data safety and recovery.
  • icon_check GDPR & Data Privacy Complies with privacy regulations.
  • icon_check Audit Trail Track changes and updates within the system for enhanced security and transparency.

AI & Machine Learning

  • icon_check Predictive Analytics Anticipates trends and customer needs.
  • icon_check Lead Scoring Prioritizes leads based on likelihood to convert.
  • icon_check Chatbots Automate customer interactions with AI-driven chatbots to assist or direct inquiries efficiently.

Reporting & Analytics

  • icon_check Predictive Analytics Anticipates trends and customer needs.
  • icon_check Real Time Analytics Provides instant data insights.
  • icon_check Campaign Performance Tracks marketing campaign success
  • icon_check Custom Dashboards Visualizes key metrics
  • icon_check Sales Performance Reports Monitors sales team performance
  • icon_check Customer Insights Analyze customer behavior and interactions to gain actionable insights for better engagement.
  • icon_check Performance Tracking Monitor team performance across various functions, tracking progress against KPIs.
  • icon_check Forecasting & Trends Use historical data to forecast future sales and trends for improved business planning.

Alerts & Notifications

  • icon_check Event-Triggered Notifications Sends alerts based on actions
  • icon_check Customer Interaction Alerts Notifies about customer activities.
  • icon_check Custom Workflow Alerts Create custom alerts for specific workflows or actions, ensuring nothing gets missed.
  • icon_check System Errors/Failures Receive immediate notifications for any system failures or errors for quick resolution.
  • icon_check Workflow Trigger Alerts Alert users when specific workflow conditions or triggers are met.
  • icon_check SLA Violations Receive notifications when service level agreements are breached or approaching deadlines.
  • icon_check Lead Activity Alerts Get alerts when leads take important actions (e.g., filling out a form or making a purchase).

Others

  • icon_check Low-Code Development Builds apps with minimal coding

Pega Crm Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Language:
  • Ubuntu Windows MacOS Linux
  • Desktop
  • Web-Based, Perpetual
  • All Industries
  • All Businesses
  • Small Business, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Phone, Email, Live Chat, Communities, Forums
  • API Integration
  • Nederlands, English, français, Deutsche

Pega Crm Reviews and Ratings

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Pegasystems Company Details

Brand Name Pegasystems
Information Pega provides a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change.
Founded Year 1983
Director/Founders Alan Trefler
Company Size 1000+ Employees
Other Products Pega

Pega Crm FAQ

A Pega Crm pricing information can be requested from Techjockey.com.
A No. mobile app is not available for Pega Crm software.
A Pega Crm is compatible with Ubuntu, Windows, MacOS and Linux.
A Yes, Pega offers a free trial of its platform, including Pega Sales Automation and Pega Customer Service.
A Pega CRM integrates sales, marketing, and customer service on a unified platform, utilizing AI and automation to streamline workflows and enhance customer engagement.
A Pega CRM is designed for large enterprises across various industries, including financial services, healthcare, and insurance, seeking to manage complex customer interactions.
A Yes, Pega Crm offers a demo on request.
A No, Pega Crm is not available for free.

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