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Live Call Monitoring
Monitor the status of on-hold, live and disconnected calls with SanIPPBX IVR software.
CDR Dashboard to Monitor Outgoing/Incoming/Interco
The CDR dashboard in this IVR solution maintains a log of all recorded calls for later access.
Trunk Wise Utilization Report
The IVR software provides these reports for statistics and data in real-time on toll free numbers.
Extension Wise Utilization Report
SanIPPBX provides location-based reports for assessing the productivity of multiple IVR systems.
Mobile Agent Management and Report
The call recording software produces these report types for monitoring the productivity level of call centre agents.
Dynamic Field Selection
The option connects the caller to more specific menu options for a more satisfactory customer experience.
Third Party API Integration
The software allows for third-party integrations for higher business operational efficiency.
Call Recording
SanIPPBX call recording software lets you record and monitor the calls for agent training purposes.
Remote Extension
The IVR software supports remote extensions to let the distributed workforce connect with callers from remote.
ACD(Automatic Call Distribution)
Automated call distribution system in SanIPPBX call recording software intelligently routes the calls to live agents.
Call Routing (DID & ANI)
Call routing ensures smooth transferring of calls to the correct extension for reducing customer wait timings.
Call Conference/Caller ID/Waiting/Transfer
Use the module in IVR solution for joining live conferences & recording them while also attending a live call at the same time.
Voicemail to Email
Pre-recorded messaging system inbuilt into SanIPPBX for automatically answering the calls.
Blacklists/Blind Transfer
The option is useful in blocking nonessential and unsolicited outbound/inbound calls.
VOIP/SIP Trunk/DISA/DOSA
SanIPPBX helps centralize the phone calls for connecting unlimited SIP trunks and /local numbers.
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