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Incident Management
Log, route, and resolve disruptions efficiently to restore normal service swiftly and minimize business impact.
Problem Management
Identify and analyze root causes to prevent recurring incidents through structured problem workflows.
Change Management
Control and authorize configuration changes via standardized approvals, risk assessments, and scheduling.
Release Management
Plan, test, and deploy software updates consistently with minimal disruption using defined release pipelines.
Request Management
Provide a centralized catalog for users to submit, track, and fulfill service and product requests seamlessly.
Knowledge Management
Create, review, publish, and access articles, enabling self‑service and faster incident resolution.
Performance Analytics
Real‑time dashboards and reports to monitor trends, SLAs, and service quality metrics.
Configuration Management
Unified inventory of CIs and their relationships to map dependencies and changes.
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Pros
“ServiceNow integrates effortlessly with a variety of enterprise tools and has a user-friendly interface, making it easy to navigate despite its powerful features.” Kundan Yadav - Mar 30, 2025
“ServiceNow shines when it comes to managing complex IT environments. Its integrations with other enterprise systems and workflow automation are top-notch.” Divyesh - Mar 24, 2025
“ServiceNow is a powerful platform that streamlines operations with its extensive toolset. It’s particularly strong in automating tasks and simplifying workflows.” Seetha Ramaiah Velicheti - Mar 18, 2025
Cons
“The implementation process can be slow and costly, especially for smaller organizations or teams with limited resources.” Kundan Yadav - Mar 30, 2025
“The learning curve is steep, and the platform is tailored more for larger organizations, so smaller teams might struggle with it.” Divyesh - Mar 24, 2025
“The biggest downside is its cost. For small teams or startups, the pricing can be prohibitive, especially when you’re only using a fraction of what the platform offers.” Seetha Ramaiah Velicheti - Mar 18, 2025
Brand Name | Servicenow |
Information | ServiceNow (NYSE: NOW) makes the world work better for everyone. Our?cloud-based?platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. |
Founded Year | 2003 |
Director/Founders | Fred Luddy |
Company Size | 1000+ Employees |
Other Products | ServiceNow EAM, ServiceNow Vaccine Management |
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