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Servicenow VS HCL SX ITSM

Let’s have a side-by-side comparison of Servicenow vs HCL SX ITSM to find out which one is better. This software comparison between Servicenow and HCL SX ITSM is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Servicenow or HCL SX ITSM fits your business.

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  • img 4 Ratings & 3 Reviews
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  • img 8 Ratings & 7 Reviews
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Pricing

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Price Plans

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Offers

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Available offers & discounts

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Ratings

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Overall ratings

4.5

4 Ratings & 3 Reviews

92% Likelihood to Recommend

4.7

8 Ratings & 7 Reviews

91% Likelihood to Recommend

Pros & Cons

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Pros

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Easy to use and deploy, we are managing our service and changes using ServiceNow...Read more - Amar Yadav Mar 05, 2023

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Simplicity of usage and use. Easy to understand UI. Simple to make dashboards fo...Read more - Aneesh Sahni Dec 07, 2018

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HCL SX offers various options to quickly route ticket assignments, notify teams ...Read more - Lou Willis Sep 04, 2024

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Good features at a great value. This has been a gamechanger for our company. - Anmol Aug 30, 2024

Cons

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Nothing more to complaint about ServiceNow, everything going well for me for inc...Read more - Amar Yadav Mar 05, 2023

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None that I can think of. - Lou Willis Sep 04, 2024

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Can support more languages. - Seema T Aug 07, 2024

Reviews

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Verified customer reviews

Best IT Service manangement tool

Amar Yadav Mar 05, 2023

Enhanced collaboration and productivity in a single platform

Lou Willis Sep 04, 2024

HCL SX is a great service management tool!

Anmol Aug 30, 2024

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees

Business Type

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Reporting & analytics
  • checked Service Management
  • checked Incident Management
  • checked Collaboration
  • checked Flow Designer
  • checked Application Development
  • checked Predictive Intelligence
  • checked Self Service Portal
  • checked Incident Management
  • checked Request Fulfillment
  • checked Change Management
  • checked Knowledge Management
  • checked Asset & Config Management
  • checked Problem Management
  • checked SLA Management
  • checked Reconciliation Engine
  • checked Integration Hub
  • checked Advanced Multi-Tenancy
  • checked AI-Driven Intelligence
  • checked Orchestration
  • checked Task Management

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish
  • imgfrançais
  • imgDeutsche
  • imgEspañol

Alternatives

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Similar Comparison

Servicenow vs HCL SX ITSM Comparison Faqs

Software questions,
answered

While Servicenow offers customized features, HCL SX ITSM has diverse modules. Select between Servicenow or HCL SX ITSM as per your business needs.

Both these products offer similar features but with a different approach. While Servicenow emphasizes on user experiences, HCL SX ITSM focuses on functionalities.

It all depends on the functionalities that you prefer. While Servicenow offers add-ons along with essential features, HCL SX ITSM emphasizes on customization.

No, the difference between Servicenow and HCL SX ITSM lies in terms of features and functionalities. While Servicenow can be customized as per the user’s needs, HCL SX ITSM addresses the diverse audience.

It depends upon your business requirement. Both Servicenow and HCL SX ITSM provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Servicenow is customizable, Servicenow offers comprehensive modules.

A Quick Comparison Between Servicenow vs HCL SX ITSM

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Servicenow vs HCL SX ITSM In terms of Features
  • Comparison Between Servicenow and HCL SX ITSM In terms of Deployment Type
  • Servicenow or HCL SX ITSM: Which Is Ideal for Your Industry
  • Which Is Better? - Servicenow or HCL SX ITSM

Comparison of Servicenow vs HCL SX ITSM In terms of Features

Servicenow includes features like Reporting & analytics, Service Management, Incident Management and Collaboration. HCL SX ITSM is known for functionalities like Self Service Portal, Incident Management, Property Request and Change Management. When you compare Servicenow vs HCL SX ITSM, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Servicenow and HCL SX ITSM In terms of Deployment Type

While Servicenow supports Web Based deployment; HCL SX ITSM is suitable for Web Based and On Premises deployment. While selecting between Servicenow and HCL SX ITSM, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Servicenow or HCL SX ITSM: Which Is Ideal for Your Industry

Servicenow is ideal for industries like All Industries. For All Industries, HCL SX ITSM is a better choice. If you are confused between Servicenow or HCL SX ITSM, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Servicenow or HCL SX ITSM

Servicenow and HCL SX ITSM can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Servicenow and HCL SX ITSM during demo to decide which one is best for your business.

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