Smartflo - Cloud Telephony Solutions logo
Gallery Smartflo I Cloud Communication Suite
smartflo communication smartflo call management smartflo ivr smartflo autodial smartflo records
play Smartflo I Cloud Communication Suite
smartflo communication
smartflo call management
smartflo ivr
smartflo autodial

Smartflo - Cloud Telephony Solutions

by : Tata Teleservices Ltd

Price On Request

DiscountGet Discount

View plans

Save Extra with 2 Offers

  • offer_icon Save upto 28%, Get GST Invoice on your business purchase |
  • offer_icon Buy Now & Pay Later, Check offer on payment page.

Get Free Expert Advice

Introducing Smartflo Cloud PBX, offered by Smartflo, an award-winning, ultra-flexible, anytime, anywhere, advanced cloud communication suite with a hosted contact center management solution. Smartflo Cloud PBX solution is tailored for micro and small businesses for inbound and outbound calling and ... Read more

  • AdviceGet Instant Expert
  • PaymentSafe & Secure
  • GuaranteedAssured Best Price
Product Enrichment Section Image Product Enrichment Section Image Product Enrichment Section Image Product Enrichment Section Image

Smartflo - Cloud Telephony Solutions Software Pricing, Features & Reviews

What is Smartflo?

Introducing Smartflo Cloud PBX, offered by Smartflo, an award-winning, ultra-flexible, anytime, anywhere, advanced cloud communication suite with a hosted contact center management solution. Smartflo Cloud PBX solution is tailored for micro and small businesses for inbound and outbound calling and interactive IVR options.

It also offers a multi-level IVR solution with a personalised message and ensures business support even when your support executives are away. Smartflo Cloud PBX provides a reliable communication suite with data security and advanced user management features along with role-based access.

What’s Unique About Smartflo?

Smartflo - Cloud telephony allows for the fusion of several platforms into a unified suite, making it the next paradigm in digital communication. The Smartflo - Cloud Telephony platform from TTBS delivers every imaginable cloud telephony capability under one roof.

You have the freedom to design your own conversation flows and even incorporate SMS and email communication channels on this platform because it was created using a modular approach. Modern features include Text-to-Speech and Sentiment Analysis. These provide you with a significant advantage so you can make sure you don't miss any consumer touchpoint.

Key Functionalities of Smartflo

INBOUND SOLUTIONS: Stay connected with callers through multiple-level IVR across different use cases.

  • TFN multilevel IVR
  • Virtual number
  • Extension based routing

CLICK2CALL SOLUTIONS: Leverage the powerful click-to-call API that makes it easy for you to connect with your customers in a matter of seconds under various use cases.

  • Click2Call from the panel or website
  • Number masking
  • COD verification

Why Choose Smartflo?

  • Comprehensive Cloud Telephony Solution: Smartflo offers a comprehensive cloud telephony solution that encompasses various communication channels such as voice, SMS, and video, providing a unified platform for businesses. This integrated approach eliminates the need for multiple service providers, streamlines communication processes, and enhances overall efficiency.
  • Custom Dial plan Module: Smartflo Custom Dial plan module allows businesses to tailor their call routing and handling processes according to their specific requirements. This flexibility ensures optimized call flows and enhances overall call management efficiency.
  • Flow Visualization in CDR: Smartflo offers call flow visualization within the Call Detail Records (CDR). This feature provides businesses with a visual representation of call flows, enabling them to identify bottlenecks, analyse customer interactions, and improve call routing strategies.
  • PSTN-Based Dialer: Smartflo utilizes the Public Switched Telephone Network (PSTN) for its Dialer functionality. By leveraging PSTN, we ensure reliable and high-quality voice communications for businesses, leading to better call connectivity and improved customer experiences.
  • Advanced Reporting & Analysis Module: Our reporting module, developed based on customer feedback and market research, stands out as a standalone feature. It empowers businesses with in-depth insights, real-time analytics, and customizable reports, enabling them to make data-driven decisions and optimize their communication strategies.
  • On-demand Scalability and Flexibility: As a Software-as-a-Service (SaaS) provider, Smartflo offers scalable solutions that can adapt to the evolving needs of businesses. Our flexible pricing models allow businesses to scale up or down as required, ensuring cost-effectiveness and resource optimization.
  • Dedicated Customer Support: Smartflo takes pride in its customer-centric approach. We provide dedicated customer support, ensuring that businesses receive prompt assistance, technical guidance, and personalized solutions. Our goal is to build strong, long-term partnerships with our clients, and we strive to always deliver exceptional customer service.
  • Sub-Disposition Module in Dialer: With our sub-disposition module, businesses can categorize and track call dispositions with granular detail. This feature provides deeper insights into call outcomes, allowing businesses to optimize their sales or support processes based on specific sub-dispositions.
  • Call Recording on Own AWS/SFTP: We offer the capability to store reports and call recordings on your own Amazon Web Services (AWS) or Secure File Transfer Protocol (SFTP) server. This ensures data security and compliance and gives businesses full control over their recorded calls and data.
  • Anytime, Anyplace Communication: This allows employees to communicate when away from their offices and using the Internet.
  • Improved Customer Experience: Offers a smooth and frictionless customer experience, AI handles call routing with intelligent IVR menus.
  • Lower Maintenance and Capital Costs: The cloud phone works with both landlines and smartphones and doesn't require any expensive equipment or storage. It also requires no infrastructure or maintenance.
  • Get Business Intelligence: Gain access to business information, including call notes, live calls, data insights, voice-to-text, keyword mapping, and sentiment analysis. These tools help you keep track of the development of your agents and projects.
  • Enterprise-Grade Security and Dependability: The solution offers a fully configurable admin interface that aids businesses in deciding whom to provide access to and ensures business continuity with 99.5% uptime.

Benefits of Smartflo

  • Comprehensive customized dashboard
  • Insightful strategy on call flows for agents
  • Intelligent customer call routing
  • Clients and agents get complete privacy and protection
  • Sticky agents and intelligent assistance for customers
  • Complete call center operations management suite for hosted contact centers
  • Integrated marketing platform for all outbound campaigns with outbound marketing solutions
  • Hosted call connect offers a full virtual PBX environment
  • Call management suite for inbound and outbound calls with personalized routing Features
  • Integrate single-click communication for end users with Click2Call solutions.

Smartflo Pricing

Smartflo pricing is available on request at The price may vary based on factors like customization, number of users, etc. Please request a call back for more details.

Smartflo Features

  • Communication: It enables seamless interactions between businesses and customers with advanced call routing and real-time analytics

Smartflo - Cloud Telephony Solutions Pricing & Plans

Smartflo - Cloud Telephony Solutions price is available on request

Looking for pricing details, customization requirements or have other queries? We are just a click away.

Get Smartflo - Cloud Telephony Solutions Demo

We make it happen! Get your hands on the best solution based on your needs.


Smartflo - Cloud Telephony Solutions Features


Customizable Dashboard

This dashboard displays the stats on customer call data and resolved and unresolved queries.


Call Flow Strategy for Agents

The roadmap for handling all customer calls. It includes call routing and ICR responses.


Call Routing

Customer calls are routed to IVR, & the agents� calls are based on the call flow strategy, & customer needs.


Privacy & Protection

The data is encrypted and stored in the database. The encrypted keys are shared with only authorized persons.



The cloud communication portal is integrated with CRM to track customer interactions, and record customer contact.


Contact Management

It keeps track of all customer contact records and regularly updates them in case of any changes.


Client Management

It allows us to maintain a positive relationship with clients through proper communication and ensuring data security.



It allows control of modes of communication and ensures seamless communication among customers and businesses

Smartflo - Cloud Telephony Solutions Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Language:
  • Windows iOS Android MacOS Linux
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Medium Business, SMBs, SMEs, MSMBs, MSMEs
  • English

Smartflo - Cloud Telephony Solutions Reviews


Have recommended this product

Overall Score

Based on 3 Reviews

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.


Nivedita Jaiswal







“overall good with major bugs like any user can create admin”

Pros :

Cons :

Posted - Aug 17, 2023



Chief Technology Officer, Computer Networking

2-100 Employees

Software user since: 1-2 years







“A software with awesome features”

Pros :

Cons :

Reason for choosing the software :

Posted - Jul 27, 2023


Subhi Gupta

Human Resources, Education

2-100 Employees

Software user since: < 6 months







“Feedback on Smartflo”

Pros :

Cons :

Switched from :

Reason for switching :

Posted - Jul 21, 2023

Tata Teleservices Ltd Company Details

Brand Name Tata Teleservices Ltd
Information Tata Tele Business Services is a leading player in the connectivity and communication solutions market serving enterprise customers. With services ranging from connectivity, collaboration, cloud, security, IoT and marketing solutions.
Founded Year 1996
Director/Founders Tata Sons, Ratan Tata
Company Size 1000+ Employees
Other Products Tata WhatsApp Business

Smartflo - Cloud Telephony Solutions FAQ

A. Smartflo Lite Cloud PBX is an automatic web-based application that will help you record information about the calls you receive. It will enable your agents to quickly collect all the details about the people who are calling you, and you can view the information in real-time using an intuitive and highly user-friendly website.
A. Smartflo Lite Cloud PBX provides small-scale businesses with a highly effective, adaptable, affordable, and feature-rich robust communication solution that will help you compete with other well-established businesses of today.
A. Smartflo Lite Cloud PBX uses cloud-based technology to monitor and route calls online.
A. Smartflo Lite Cloud PBX provides at least 10 SIP channels, but it does not include any extra direct inward dialing options (DID).
A. Smartflo Lite Cloud PBX does not permit customization or API integration.
A. You are supposed to pay for Smartflo Lite Cloud PBX in advance, which is billed every three months.
A. A single demonstration is offered for Smartflo Lite Cloud PBX during the onboarding process.
A. Smartflo Lite Cloud PBX supports International Long Distance (ILD) calling. To use this feature, you can request it through the 1515 team. The charges associated with ILD calls will follow the standard ILD rates, which will be added to the monthly bill as an additional charge.
A. Yes, a plan upgrade is allowed in Smartflo Lite Cloud PBX, but rental will be pro-rated and adjusted to the new plan.
A. Yes, customers can easily continue using their current toll-free number, SMS, and virtual number from other service providers, along with Smartflo Lite Cloud PBX.

Smartflo - Cloud Telephony Solutions Alternatives

See All
Why Choose Techjockey?
  • Secure Payments 20000+
  • Secure Payments Best Price
  • Secure Payments Free Expert
  • Secure Payments 20 Lacs+
    Happy Customers