About Spark TG

Click2Call API on your website and get in touch with your potential leads at a click of a button. The Click2Call Service enables a business to enhance the number of leads by converting your website visitors into prospective sales leads. With this powerful feature on your website, the visitors are more likely to respond when they get to not only see a connection that is put on a display but also receive an instant call the moment they leave their number.

Spark TG Specification

Deployment

  • Web

    web-based

Operating system

  • W

    Windows

Spark TG is best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About Spark TG

Spark TG Having a wide experience in the field of technology, They have developed a brand that is assured to work well. For 22 years of working for the development of IVR,They have learned and acquired the right skills and enough knowledge to providing people with the most effective tools in developing their communication system.
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Features of Spark TG

Allows agents to not only answer customer calls but also call back for service, sales, follow-ups etc

Analyse Calls & Agent Reports along with complete recordings of all the calls inorder to improve your customer service

Monitor and mentor your agents in real-time using spy & whisper mode

Manage your agents' queues in real-time knowing the call flow and agent availabilty

Stay on top of everything with supervisor tools that help you monitor, react and control

Spark TG plans and pricing

Web-based

VCC Lite

PRICE ON REQUEST

  • Blended Calling
  • Real-Time Call Statistics
  • Call Reports & Recordings
  • Real-Time Call Monitoring
  • Single Level IVR
  • Mail Support
  • Agent Login With Basic CRM
  • Call Add & Transfer
  • Telephony API

VCC Startup

PRICE ON REQUEST

  • Blended Calling
  • Real-Time Call Statistics
  • Call Reports & Recordings
  • Real-Time Call Monitoring
  • Single Level IVR
  • Mail Support
  • Agent Login With Basic CRM
  • Call Add & Transfer
  • Telephony API

VCC Enterprise

PRICE ON REQUEST

  • Blended Calling
  • Real-Time Call Statistics
  • Call Reports & Recordings
  • Real-Time Call Monitoring
  • Multi Level IVR
  • Mail Support
  • Agent Login With Basic CRM
  • Call Add & Transfer
  • API & Webhook

Spark TG Demo Video

Virtual Contact Center

Spark TG alternatives

Knowlarity Smart IVR

Knowlarity Smart IVR

Deetya Soft IVR

Deetya Soft IVR

MyOperator

MyOperator

Aavaz Call Center Suite

Aavaz Call Center Suite

AVOXI Smart Queue

AVOXI Smart Queue

Zeotel Toll Free Numbers

Zeotel Toll Free Numbers

Spark TG Faqs

Below are some frequently asked questions for Spark TG

Q. How to set agents skill or priority?


Login from your registered mobile number in SparkTG portal.
Logout the agent from portal.
Select agent management option from top menu.
Go to Skill management.
Select the agent
Add row and assign skill level (Priority).
Click on save button and login the agent from dashboard.


Q. How do I send sms from dashboard?


Login from your registered mobile number in SparkTG portal.
Click on send sms button.
Write your sms and click send.


Q. How do I see customers waiting in queue?


Login from your registered mobile number in SparkTG portal.
Customers waiting in queue can be viewed from middle right of dashboard.


Q. How do I make a call from dashboard ?


Login from your registered mobile number in SparkTG portal.
Click on make call button as shown.
Update customer number here if you want to change number.


Spark TG Reviews and Ratings

Add Review
User

Kirti mathur

Very Helpful Company

Overall

19th September, 2017

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • I had only a vague idea of what I needed when I contacted Techjockey about software. Josh Muraki asked me the right questions and quickly provided me with a list of companies and sales reps that could offer me the software solutions that I needed. All of the sales reps contacted me directly within hours of receiving Josh's recommendations. All of companies offered software that was exactly what I was looking for at a price that fit my budget. Josh and Techjockey saved me a lot of time I would have misspent considering the wrong solutions. I highly recommend their services. I couldn't have had a better experience.
  • Cons -
  • No Cons

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