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Spark TG

Brand: Spark TG

  • 5

  • 2 Ratings & 2 Reviews

Spark TG is an advanced cloud telephony solution, offering multiple calling options, real-time call monitoring and analytics. Whether you are into healthcare, education, sales & marketing, e-commerce, call masking, customer service or a governmental organisation, Spark TG will help with complete call management functions. Further, all telephonic conversations made through Spark TG are SRTP an...

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Spark TG Software Overview

What is Spark TG?

Spark TG is an advanced cloud telephony solution, offering multiple calling options, real-time call monitoring and analytics. Whether you are into healthcare, education, sales & marketing, e-commerce, call masking, customer service or a governmental organisation, Spark TG will help with complete call management functions. Further, all telephonic conversations made through Spark TG are SRTP and TLS encrypted, eliminating unwanted business hassles and unauthorised user interference.

Spark TG unified communications solution provides customized IVR functions, virtual receptionist, CRM integration, etc. to ensure real-time communication with your customers. It also ensures high audio quality with 99% uptime and encrypted calls.

Benefits of Using Spark TG Cloud Telephony Solution

  1. Quick Contact: It keeps customers engaged with your brand, eliminating external distractions.
  2. Trust: Organisations can provide real-time human assistance to their valuable customers with just a single click.
  3. All-time availability: The click2Call feature captures essential details of an individual customer, and ensures that you do not miss out on any potential lead.
  4. Convenient for Customers: Spark TG’s Click2Call facility makes it convenient for customers to connect with businesses as per their own time convenience.
  5. Resolve Customers’ Queries Precisely: Businesses can allow a team of agents to resolve every query precisely by gathering information from customers’ behaviour online.
  6. Improve Online Presence: Businesses can offer exceptional customer service to their visitors, which leads to greeted sales, long term loyalty and enhanced ROI.

Pricing of Spark TG

The price of Spark TG is available on request at techjockey.com.

Why Use Spark TG Unified Communications Platform?

  1. No Downtime: Spark TG offers 99.99% uptime, enabling users to operate their customer support and sales processes without any hindrance.
  2. Real-time analytics: Supervisors can analyse agent wise performances and make decisions accordingly based on the real-time reports offered by Spark TG.
  3. 24x7 Support: Spark TG promises comprehensive customer support throughout the day with IVR, virtual receptionist and more.
  4. Sticky Agents: Spart TG with its sticky agent functionality helps callers get back to the same agent that they had spoken to earlier until a particular problem gets resolved.
  5. Agent Dashboard: Before answering an incoming call, agents get to go through all the pre-recorded caller specific details. This way, they can provide personalised service.
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Spark TG Company Details

Brand: Spark TG

Founded Year:  2002

Spark TG has an experience of more than 22 years in Cloud Telephony Services and focuses on excellent user experience and support.

Director/Founders Anju Tyagi
Company Size 1-100 Employees

Spark TG Pricing & Plans

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Spark TG Features

  • icon_check CRM Integration
    Spark TG can be integrated with external CRM platforms like Vtiger, Salesforce, ZOHO, Kapture and Leadsquared.
  • icon_check Mobile App
    It offers an intuitive mobile app for agents and admins, equipped with location tracking facilities.
  • icon_check Bulk Outbound Dialers
    Spark TG provides bulk outbound dialling facilities like preview, predictive, OB, Progressive and IBR.
  • icon_check Blended Call Center
    Agents can use Spart TG call management software to provide relevant solutions for customer-generated queries.
  • icon_check Call Recording
    All inbound and outbound calls get recorded within the database. Those are later used for analysis and training purposes.
  • icon_check Call Monitoring
    Supervisors can monitor their agents using whisper and spy mode.
  • icon_check Usage Statistics
    Real-time call statistics makes agent wise queue management a lot easier.
  • icon_check Dashboards
    Inbuilt admin dashboard, facilitates seamless reaction, monitoring and control features are provided by Spark TG call management
Spark TG Demo Video play icon

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Spark TG Specifications

Supported Platforms
Windows Windows Android Android MacOS MacOS Linux Linux
Devices
Desktop Desktop Mobile Mobile
Deployment
Cloud-Based Cloud-Based
Suitable For
Contact Center
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs
Customer Support
Phone Email Forums
Language
English
Training Resources
Videos

Spark TG Gallery

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Spark TG call management
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Spark TG Reviews

5

Out of 5

img

Overall Rating

Based on
2 Verified Reviews

Rating Breakdown

  • Features 5
  • Value for Money 5
  • Ease of Use 5
  • Customer Support 5

95% Recommend this Product

Add Review

Ajay Agarwal

Administrator

5

Reviewed on: Mar 3, 2021

Techjockey Verified

“Best IVR Service provider in India.”

Pros

Best Support and maximum features offering in less price

Cons

NO CONS

Manjari Soni

Administrator

5

Reviewed on: Mar 3, 2021

Techjockey Verified

“Good product, quality service and timely support”

Pros

Features Real-time dashboards and reports Support Uptime

Cons

as of now none that had bothered

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Spark TG Alternatives

See All Spark TG Alternatives

KrispCall

4.4

Starting Price:

$15 /Month

Justcall

4.4

Starting Price:

$19 /Monthly

Dialaxy

4.2

Starting Price:

$18

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How does Spark TG help companies deliver seamless customer service?

The software with its inbuilt functionalities helps companies empower their business agents, optimise workforce analytics and monitor calls as well. Thus delivering seamless customer service in real-time.

What type of call monitoring modes are available with Spark TG?

Admins can monitor agent wise performance with inbuilt call monitoring modes like spy and whisper.

Can I book a Spark TG demo online?

Yes, the online demo of Spark TG is available on request at techjockey.com.

What type of cloud telephony solutions are provided by Cloud TG?

Custom and complex IVR, virtual receptionist, click2call and toll-free number are some of the cloud telephony services provided by Cloud TG.

Is there any Spark TG app for download?

Yes, the mobile app of Spark TG is available for Android users.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.