Stellivo

Contact Management

• Client Management
  Centralized CRM to manage buyers, investors, and tenants with a 360-degree interaction view.
• Interaction Tracking
  Automatically logs every call, email, WhatsApp message, and site visit under the customer profile.
• Customer History
  Keeps a comprehensive log of every touchpoint from initial inquiry to final property handover.
• Centralized Database
  A single 'source of truth' for inventory, leads, partners, and financial transactions.

Lead Management

• Lead Scoring
  Uses AI to rank leads based on engagement levels and budget compatibility for prioritized follow-ups.
• Lead Distribution
  Automatically routes leads to the most relevant sales executive based on territory or round-robin rules.
• Lead Nurturing
  Automates personalized outreach sequences to move prospects through the sales funnel.
• Lead Qualification
  Filters leads through automated bots or questionnaires to ensure high-quality prospect routing.
• Lead Capture
  Automatically pulls leads from Facebook/Google ads, web forms, and property portals.
• Lead Segmentation
  Categorizes leads based on project interest, budget, location, and purchase timeline.

Property Management

• Commission Management
  Automates payouts for internal sales teams and external channel partners/brokers.
• Payment Tracking
  Monitors the entire receivable lifecycle, including loan processing status and installment aging.
• Transaction Tracking
  End-to-end monitoring of the sale process, including booking forms, KYC, and registration.
• Property Listing Management
  Manages live unit inventory (Available, Booked, On Hold) across multiple projects.
• Property Matching
  Automatically suggests units to leads based on their specific preferences and requirements.

Marketing Automation

• Campaign Management
  Tracks ROI across digital ads, social media, and offline events from a single dashboard.
• Email Campaigns
  Native bulk email tool for sending project newsletters, price-drop alerts, and festival offers.
• SMS Campaigns
  Managed SMS marketing for quick updates, OTPs, and promotional alerts.
• Landing Page Builder
  Create high-conversion, project-specific landing pages with integrated lead capture forms.

Task and Workflow Automation

• Alerts & Notifications
  Instant push, SMS, and email alerts for new leads, upcoming site visits, and payment due dates.
• Task Scheduling
  Built-in calendar for agents to manage site visits, follow-up calls, and registration meetings.
• Automated Workflows
  Visual builder for automating repetitive tasks like sending receipts after a payment is cleared.
• Automated Follow-Ups
  Smart-Reminders' that ensure no lead is forgotten after a site visit or initial inquiry.
• Auto Lead Distribution
  Intelligent routing logic that reduces 'lead-to-response' time to minutes.

Analytics and Reporting

• Commission Tracking
  Provides real-time visibility into earned and pending commissions for channel partners.
• AI Insights
  Analyzes historical data to predict sales velocity and identify potential project bottlenecks.
• Real-Time Updates
  Live synchronization between mobile and web apps for instant lead status and inventory changes.
• Performance Dashboards
  Visual analytics for tracking sales team productivity, target achievement, and ROI.
• Comparative Market Analysis (CMA)
  Includes tools to track competitor pricing and project features for better market positioning.
• Conversion Rate Tracking
  Monitors the percentage of leads moving from one stage to the next in the sales funnel.

Integrations

• Payment Gateway Integration
  Integrates with payment platforms to facilitate online booking amounts and installment collections.
• API Integration
  Offers robust APIs to sync data with external property portals and internal accounting software.
• Calendar Integration
  Synchronizes with Google and Outlook calendars to avoid double-booking site visits.
• E-Signature Integration
  Facilitates digital signing of booking forms and agreements for a paperless sales experience.
• Third Party Integrations
  Connects with Zapier, Tally, WhatsApp Business API, and leading property portals.
• Multiple Listing Services (MLS) Integration
  Syncs with Multiple Listing Services and property portals to keep inventory data consistent.
• IVR Integration
  Intelligent call routing that greets callers and directs them to the assigned relationship manager.

Collaboration and Communication

• Document Management
  Securely stores and generates brochures, cost sheets, demand letters, and allotment letters.
• Internal Communication
  Collaborative tools like shared notes and task tagging to keep sales and finance teams aligned.
• Bulk Email and SMS
  Integrated tools for high-volume marketing broadcasts to segmented lead lists.
• Call Tracking and Recording
  Cloud telephony integration for automatic call logging, recording, and agent performance monitoring.

Security & Compliance

• Audit Logs
  Maintains a secure, timestamped record of all user activities and data modifications.
• API Access
  Developer-friendly environment for building custom integrations and automating data flows.
• Data Encryption
  Enterprise-grade security protocols ensure that all customer and financial data is encrypted at rest.
• IP Whitelisting
  Restricts platform access to authorized office networks for enhanced enterprise security.
• Role-Based Access Control (RBAC)
  Manages granular permissions for agents, managers, and administrative staff.
• Audit Trails
  Ensures accountability by tracking every field change within the property and lead modules.
• GDPR and CCPA Compliance
  Built with data privacy standards to handle global and local regulatory requirements.
• Backup & Disaster Recovery
  Managed cloud infrastructure with redundant backups to prevent any data loss.