Small Business
Designed for startups and growing businesses
Brand: ZOOMIN
Zoomin enables organizations to efficiently create, manage, and deliver personalized product knowledge through an AI-enabled platform.
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Brand: ZOOMIN
Founded Year: 2015
Zoomin Software helps companies manage their technical content such as user guides, manuals, and community discussions.
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Small Business
Designed for startups and growing businesses
Medium Business
Built for business growth and flexibility
Enterprises
Designed for complex and large-scale business needs
4.3
Out of 5
Overall Rating
Based on
10 Verified Reviews
Rating Breakdown
88% Recommend this Product
Add ReviewCustomers generally express high satisfaction with Zoomin, praising its strong security, effective case deflection capabilities, and responsive 24/7 support. Users appreciate the unified documentation portal and the innovative AI features, which enhance user engagement and productivity. However, some common concerns include the lack of publicly available pricing, the need for careful implementation planning, and occasional minor bugs following updates. Additionally, users noted that certain admin features and custom reporting could use further development. Overall, Zoomin is seen as a valuable partner in improving documentation and support processes.
Apr 14, 2025
Techjockey Verified
“Salesforce Buy-Out Speaks Volumes”
Our previous system couldn’t scale securely. Zoomin offers governance, SSO, security watermarks, enterprise-level features—and Salesforce just acquired them for $450?M, which gives us confidence. We don’t see pricing online though, and budgets require upfront clarity.
Pros
Strong security, governance, and enterprise maturity
Cons
Pricing not publicly listed
Reason to switch
Needed enterprise-grade security, integrations, and long-term vision.
Mar 8, 2025
Techjockey Verified
“Case Deflection is Real”
Before Zoomin, our support team was overwhelmed. Now, contextual help live in-product helps answer common questions, reducing tickets. The setup took some mapping across roles and docs, but savings were immediate.
Pros
Case Deflection is Real
Cons
Implementation required careful planning
Reason to switch
Wanted proactive documentation to prevent tickets, not just react.
Jan 29, 2025
Techjockey Verified
“AI Features Rolled Out Fast”
We opted into Zoomin’s AI beta and got GPT chat before many others in our field. Zoomin includes customers in design partnerships, which really shows in newer features. Admin portal tasks still need polish, but we feel heard.
Pros
Fast AI innovation and beta trail inclusion
Cons
Self-serve admin UX still lacking
Reason to switch
Wanted early access to AI content features and partnership-driven development.
Zoomin
Price On Request
Desktop
Mobile
Web based
On Premises
Windows
Mac OS
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Price on Request
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Price on Request
Starting Price:
$99 /Month
Starting Price:
$5 /Month
Starting Price:
$149
Starting Price:
€29
Starting Price:
$5
Starting Price:
$99
Starting Price:
$170
Starting Price:
$18 /Month
Available
Price on Request
Price details for Zoomin is available upon request at techjockey.com.
No, Zoomin Software does not offer Android and iOS mobile app.
Zoomin Software is compatible with Windows operating systems.
Yes, Zoomin offers a free trial.
Zoomin Software works by automatically ingesting and organizing product content from various sources, delivering personalized knowledge to users across multiple channels.
Potential users of Zoomin Software include enterprises, customer support teams, and organizations looking to enhance their content management and delivery processes.
Yes, Zoomin Software offers a free demo upon request at techjockey.com.
Zoomin Software is not free; it offers a paid subscription model, though it provides a free trial for evaluation.
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Terms and Condtions
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.
For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
the GSTIN of the user associated with their registered business, and
the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.
Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.
Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.
Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.
To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.