Zoomin Reviews & Ratings

4.6/5

“Unified Search Across Tools = Game Changer”

We switched from siloed help centers to Zoomin’s portal. Now, users can search across FrameMaker, ServiceNow, Pendo, and more through SSO. The AI Smart Tables and in-context search are life-savers. Setup did drag on past 90 days, which was tougher than anticipated, but completely worth it.

Pros : Unified search, SSO, in-product help, AI-powered Smart Tables

Cons : Initial setup was longer than expected

Switched from : Adobe Experience Manager

Reason to switch : Needed unified, AI-enabled documentation and in-app assistance.

4.6/5

“AI Features Rolled Out Fast”

We opted into Zoomin’s AI beta and got GPT chat before many others in our field. Zoomin includes customers in design partnerships, which really shows in newer features. Admin portal tasks still need polish, but we feel heard.

Pros : Fast AI innovation and beta trail inclusion

Cons : Self-serve admin UX still lacking

Switched from : Upword

Reason to switch : Wanted early access to AI content features and partnership-driven development.

4.5/5

“Salesforce Buy-Out Speaks Volumes”

Our previous system couldn’t scale securely. Zoomin offers governance, SSO, security watermarks, enterprise-level features—and Salesforce just acquired them for $450?M, which gives us confidence. We don’t see pricing online though, and budgets require upfront clarity.

Pros : Strong security, governance, and enterprise maturity

Cons : Pricing not publicly listed

Switched from : Kontent Ai

Reason to switch : Needed enterprise-grade security, integrations, and long-term vision.

4.5/5

“Hosts All Our Docs—Finally Unified”

Previously, our docs and release notes lived in separate corners—WordPress, GitHub pages, PDFs. Zoomin consolidated everything under one roof with granular permissions and easy access. Still, managing and tagging uploads takes planning effort.

Pros : Single portal handles manuals, release notes, PDFs

Cons : Publishing still feels manual

Switched from : Clearscope

Reason to switch : Wanted consolidated documentation and improved governance.

4.5/5

“Analytics That Drive Productivity”

After ditching older tools, Zoomin gave us real analytics on content use, search behavior, and ticket deflection. It even benchmarks against industry standards. Advanced reporting is still lacking, but what’s there works great.

Pros : Detailed user analytics, case deflection tracking

Cons : Custom reporting is basic

Switched from : Multilings

Reason to switch : Needed actionable insights on content usage and deflection.

4.5/5

“24/7 Support Means Peace of Mind”

Our previous vendor was always offline—bugs lingered for weeks. With Zoomin, I can get help anytime, and their team prioritizes critical fixes. Minor regressions do appear post-release, but Zoomin listens and patches them quickly.

Pros : 24/7 live support and fast response

Cons : Minor bugs after updates

Switched from : BuzzSumo

Reason to switch : Needed round-the-clock support and reliable bug resolution.

4.3/5

“True Partnership, Not Just a Vendor”

We moved from servicing internal documentation manually to Zoomin almost three years ago. The team actually became partners in our roadmap—helping with new UI branding, integrations, and real-time changes. Their commitment was clear every step of the way. Occasionally we’ve waited months for certain features or bug fixes, but the team actively works through them and often helps find workaround solutions.

Pros : Feature-rich docs delivery and extremely collaborative team

Cons : Some feature requests take longer to develop

Switched from : Wrapsody

Reason to switch : Needed a scalable, modern content platform and responsive support.

4.3/5

“ServiceNow + Pendo Combo Was Worth It”

We transitioned from a basic help widget to Zoomin’s integrated solution. The ServiceNow connector and Pendo in-product content delivery improved user engagement. Our team’s not CSS-savvy, so we needed help styling, but Zoomin supported us end-to-end.

Pros : Seamless ServiceNow, Pendo integrations

Cons : Requires CSS tweaks and dev effort

Switched from : Squarespace

Reason to switch : Wanted fully integrated contextual help within ServiceNow UI.

4.3/5

“AI Chatbot That Actually Helps”

We left behind older CMS tools and adopted Zoomin for their GPT-based chat assistant. It contextually answers customer questions in product UI. It’s quenching support tickets, but I wish the portal admin interface had more self-admin features.

Pros : Zoomin GPT—great AI-powered Q&A support

Cons : Auto-admin tools still maturing

Switched from : Laserfiche

Reason to switch : Wanted in-product AI support rather than static FAQs.

4.3/5

“Case Deflection is Real”

Before Zoomin, our support team was overwhelmed. Now, contextual help live in-product helps answer common questions, reducing tickets. The setup took some mapping across roles and docs, but savings were immediate.

Pros : Case Deflection is Real

Cons : Implementation required careful planning

Switched from : Microsoft Sharepoint (CSP)

Reason to switch : Wanted proactive documentation to prevent tickets, not just react.