Guesty Reviews & Ratings

4.5/5

“Better guest satisfaction—but double-booking scares linger”

We moved from multiple PMS to Guesty and our guest ratings improved noticeably—our review scores climbed 5 stars. Still, our worst fear, double bookings, can happen when sync hiccups occur with VRBO. We’ve learned to monitor carefully.

Pros : Clients report rising 5-star reviews due to smoother communication

Cons : Syncing issues tied to double bookings still crop up occasionally

Switched from : Theatre Management System

Reason to switch : Needed unified workflows that boost guest satisfaction.

4.5/5

“Growth-friendly platform with automation—but pricey for small ops”

After switching from smaller PMS, Guesty scales beautifully with automation to manage communications, listings, and calendars across many properties. Fantastic for growing businesses—but expensive if you're only managing a couple of apartments.

Pros : Strong scalability and automation across property portfolios

Cons : Pricing can feel steep for small-scale operators

Switched from : Lodgify

Reason to switch : Needed automation and scalability for growing portfolio.

4.3/5

“Unified inbox was a game-changer—but watch for sync glitches”

I switched from hopping between Airbnb and Vrbo dashboards to using Guesty—its unified inbox and calendar made guest communication a breeze. Everything’s in one place. Just be careful with sync; a few users noted glitches can lead to double bookings if you're not vigilant.

Pros : Unified guest messaging across Airbnb, Booking.com, and more; multi-calendar

Cons : Some users report synchronization issues leading to potential double bookings

Switched from : Airbnb

Reason to switch : Needed centralized messaging and calendar management.

4.3/5

“Integrated smart lock control works, but requires extras”

I switched from standalone lock apps to Guesty's LocksManager—it sends unique check-in codes and monitors smart lock health. Pretty sleek. But you need to pay extra for that feature, which bumps up monthly costs.

Pros : Lock management tools for smart check-in and enhanced guest experience

Cons : Lock management features are add-ons and not standard

Switched from : Hotel Management System

Reason to switch : Wanted automated key management and seamless guest arrival.

4.3/5

“Excellent support and account managers are gold”

I switched from Hostaway because Guesty assigned me an account manager who really got to know my portfolio. Super helpful. But in peak periods, response times lag—if you're in urgent crises, it could test your patience.

Pros : Dedicated account management and responsive support team

Cons : Some users report slow responses or support fatigue

Switched from : Hostaway

Reason to switch : Wanted more personalized support and ongoing guidance.

4.3/5

“Reports made my strategy smarter—but UI could polish up”

We switched from Excel and Google Sheets to Guesty’s built-in analytics. The dashboards are sharp and help us see trends instantly. That said, some parts of the interface feel a bit clunky—I’d love a cleaner visual refresh in future.

Pros : Intuitive and customizable reporting dashboards

Cons : Some aspects of the UI feel outdated or cluttered

Switched from : Google Sheets

Reason to switch : Needed better, interactive reporting instead of static spreadsheets.

4.2/5

“All-in-one PMS makes me feel in control—but charging confused me”

I switched from juggling task boards, messaging apps, and spreadsheets to using Guesty—it covered operations, payments, cleaning tasks, and more under one roof. Very empowering. But pricing was confusing at first, and felt steep before seeing the ROI.

Pros : Handles messaging, tasks, payments, reporting, owner portals—virtually everything

Cons : Pricing was unclear during onboarding, felt expensive

Switched from : ERP-Food Industry

Reason to switch : Wanted unified platform for full PMS operations.

4.2/5

“Website builder boosted my direct bookings—but templates are basic”

I switched from relying on Airbnb alone to using Guesty’s Website Builder. Since launching, direct bookings went up and I'm not paying Airbnb fees. However, the templates look a bit basic—I’d like more style flexibility.

Pros : Guesty offers a vacation rental website builder for direct bookings

Cons : Website templates feel dated or require more customization

Switched from : Brainpower Corporate Cafeteria

Reason to switch : To drive direct bookings via a stand-alone site effortlessly.

4.2/5

“Automation saved me hours—but setup isn't instant”

I moved from manually messaging guests to using Guesty's automation. It now sends check-in, check-out reminders automatically—such a time-saver. Still, configuring templates and rules took a few tries to get the tone and timing just right.

Pros : Great automated messaging workflows and guest communications

Cons : Initial setup takes time to get right

Reason to switch : Wanted to automate communication and save time.

4.1/5

“Smart lock integration is slick, cost is a factor”

I switched from basic PMS because Guesty integrates with smart locks—and I can monitor their status and automate codes. Very convenient. But again, this comes as a paid add-on, not included in base price.

Pros : Supports lock automation, smart lock health monitoring

Cons : Extra features come at extra cost

Reason to switch : Needed operational control of physical locks linked to property management.