Shiprocket

By : Shiprocket

4.5 ( 5 reviews )
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Shiprocket Reviews & Ratings

Check out Shiprocket reviews by verified users. Discover what businesses are saying about Shiprocket on Techjockey.


84%

Have recommended this product

Overall Score

4.5/5
Based on 5 Reviews

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If you have used the solution already, why not share your thoughts and help others make the right purchase.

Shiprocket Pros and Cons

Pros

“it provides many options to choose courier partner, it also shows pickup delivery and many more.” Dinesh Mahinpal - Feb 22, 2022

“It helps me to manage the entire shipping process from shipping quotes to tracking and much more. I integrated Shiprocket with my Shopify store in no time.” Hitesh - Feb 21, 2022

“It can easily integrate with website and manage shipping from one place. It helps in save money on shipping and get faster deliveries.” Arun Gupta - Feb 19, 2022

Cons

“Face login problem through mobile. I feel support system is not good.” Dinesh Mahinpal - Feb 22, 2022

“Support service is not that much good. Sometimes they take time to response.” Vikash Sharma - Feb 19, 2022

Editorial Review for Shiprocket

Editorial Review Content

  1. 1. Shiprocket Overview
  2. 2. Shiprocket Features: A Detailed Review
  3. 3. Shiprocket Pros & Cons
  4. 4. Review of Shiprocket Pricing Plans
  5. 5. Shiprocket Customer Support
  6. 6. Customer Support
  7. 7. Customer Escalation Management
  8. 8. Escalation to Grievance Officer
  9. 9. Final Review of Shiprocket

Reviewed by

AM

Asheet Makhija 

Head, E-commerce

Software user since: 2+ years

Shiprocket is India's leading e-commerce shipping platform that provides cost-effective logistics solutions to MSMEs. It allows businesses to choose from 17+ courier partners, track orders from single panel, print shipping labels, and process hassle-free product return through an integrated dashboard.

Shiprocket Overview

Established in 2011, Shiprocket is an e-commerce logistic platform that provides affordable and hassle-free automated logistics support to the Ministry of Micro, Small, and Medium Enterprises (MSMEs). Operational in more than 220 countries and over 27,000 pin codes, the company provides numerous benefits to its customers such as packaging, warehousing, and other related services. Moreover, their software has numerous integrations that help sellers and merchants to manage all logistics in a convenient manner.

To ensure timely & efficient deliveries and help their sellers scale up their business, Shiprocket has collaborated with 17+ reliable courier companies. Their aim is to provide the widest pin code serviceability in India through which business owners can take advantage of the convenient logistics support for their companies. As of now, the company has 150K satisfied clients and the total number of monthly shipments has also seen applaudable growth in the last few years.

Shiprocket Features: A Detailed Review

Here's a detailed review of Shiprocket's salient features.

Multi Carrier Logistics Solution

With the help of Shiprocket's multi-carrier integration platform, e-commerce businesses can easily coordinate with a large group of shipping and delivery partners. They can use API integration to manage their orders through a single dashboard. The same page can be used to monitor orders without the need to toggle between track orders to the carrier platform.

The dashboard offered by Shiprocket has a smart user interface and displays the order details like the order number, status report, and assigned shipping partner. Moreover, you can also easily register yourself for the service in a quick and easy manner.

Track Shipments & Orders

There are many e-commerce companies that rely on Shiprocket for order tracking duties. The API-integrated tracking portal makes this task as simple as possible because users just have to put in an order ID or air way bill(AWB) to track their orders in a hassle-free manner. Real-time tracking of orders is also available on the dashboard and the order details can also be shared with customers via SMS or email notifications.

Cash on Delivery

Cash on Delivery option is available for customers in more than 190 countries; hence any customer-centric logistic company should provide this service to their customers and so does Shiprocket.They have even gone a step ahead by offering an early COD feature that lets you control the cash flow and receive hassle-free payments. Further, their COD option guarantees payment remittance in 2 days.

Carrier Recommendation

When you place an order on any platform, the first thing you do is choose the right carrier for it. But, you can't just assign your orders to any carrier without any knowledge. There are certain criteria that need to be fulfilled such as delivery speed or cost-effectiveness. To ease out this process, ShipRocket uses a courier recommendation platform that helps you select the best courier partner for every shipment.

Shiprocket Pros & Cons

  • Shipping in more than 220+ countries
  • Economical Shipping Rates
  • API integration
  • COD & Prepaid Payment Options
  • Customizable Dashboard
  • Order Tracking via SMS & email updates
  • Shipping Insurance
  • User friendly mobile application
  • No monthly or setup fee
  • Weight based price calculation
  • Integration with only selective carriers
  • Lite pricing plan allows only 1 user account and 1 channel integration
  • No setup or training assistance in Lite plan

Review of Shiprocket Pricing Plans

Now, as you are well aware of the different pros & cons of ShipRocket, it’s time to take a look at their various pricing plans.

LITE Professional Enterprise
Starting price: Rs.26 per 500 gms Starting price: 20/500 gms Customized Plan
For small, medium and social e-commerce platforms For small, medium and social e-commerce platform Tailor maid plan to fulfil your business requirements
Call, chat and e-mail support Priority support Support by a dedicated account manager
Call, chat and e-mail support Priority support Support by a dedicated account manager
Integration with 1 e-commerce channel Can be integrated with multiple e-commerce platforms Customized integration
Domestic & International shipping Domestic & International shipping Domestic & International shipping
Domestic & International shipping Can be synced with multi-channel inventory & price Can be synced with multi-channel inventory & price

Shiprocket Customer Support

Shiprocket aims to provide the best experience to all its customers. If you have any queries or complaints about their services or need any kind of assistance, you can get in touch with them through the following touch points.

Customer Support

You can contact their customer support department from their website. The team will provide online resolution to all your queries or complaints across various channels within 5 working days.

Customer Escalation Management

If your query or complaint is not answered within the promised time frame or you are dissatisfied with the response, you can contact their escalation manager through email. You’ll get a response within 3 working days of the receipt of your email.

Escalation to Grievance Officer

When your query remains unresolved, or you are not satisfied with the solution then you can further escalate the issue by writing an email to their grievance officer. The usual turnaround time to resolve an escalated query is within 3 working days.

Final Review of Shiprocket

Shiprocket is one of the best logistic software in India that provides automated shipping solutions. You can use their service to fulfill all your orders in a seamless manner and within the promised time duration. The automated shipping solution lets you choose from multiple pricing plans that start from 20 rupees/500 grams. Moreover, you also get an option to opt for a customized price plan to meet your specific logistics requirements.

Shiprocket User Reviews ( 5 )

KC

karan chawla

Software user since: < 6 months

5/5

5/5

5/5

5/5

5/5

10/10

“Very professional . Deepest regards to himanchali”

Pros :

Cons :

Posted - Jun 23, 2021

AG

Arun Gupta

Administrator, Logistics and Supply Chain

2-100 Employees

Software user since: 6-12 months

4.6/5

4.5/5

4.5/5

5/5

4.5/5

8/10

“Shiprocket is a shipping management software for eCommerce”

Pros :

Cons :

Reason for choosing the software :

Posted - Feb 19, 2022

H

Hitesh

Associate, Finance

2-100 Employees

Software user since: < 6 months

4.3/5

4/5

4.5/5

5/5

4/5

8/10

“Smooth integration with shopify”

Pros :

Cons :

Posted - Feb 21, 2022

DM

Dinesh Mahinpal

, Logistics and Supply Chain

2-100 Employees

4.3/5

4.5/5

4/5

4.5/5

4.5/5

8/10

“Great logistic solution.”

Pros :

Cons :

Posted - Feb 22, 2022

VS

Vikash Sharma

Administrator, Logistics and Supply Chain

101-500 Employees

Software user since: 1-2 years

4.2/5

4/5

4/5

5/5

4/5

8/10

“I have good experience with Shiprocket software”

Pros :

Cons :

Posted - Feb 19, 2022

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