Spring Edge Messaging Reviews & Ratings

4.5/5

“Great API, But Transactions Take Approval”

Integrating Spring Edge’s SMS API was a breeze—we used PHP and Java with no headache. But our order confirmations got held up due to template rejection, which delayed customer notifications. You have to factor in extra time for approvals.

Pros : Clear, developer-friendly REST/SOAP/SMPP APIs

Cons : Template approval system can block urgent transactional messages

Switched from : Vonage

Reason to switch : I switched from Nexmo to Spring Edge for stronger delivery performance, even if it meant extra compliance steps.

4.5/5

“Transparent Pricing, No Surprises”

We only pay for the SMS we send, around ?0.15 per SMS, which scales down for big volumes. I appreciate no monthly lock-ins or surprise bills. But it’s annoying to email for pricing instead of seeing tiered rates online.

Pros : Pay-per-use, discounts for volume, no subscription binds

Cons : No clear online price list—must contact sales

Switched from : InfoSky Bulk SMS

Reason to switch : I switched from InfoSky Bulk SMS to Spring Edge because, its pricing was unpredictable and became expensive for local messages.

4.5/5

“24/7 Support—but Docs Could Improve”

I called late at night when our automation script failed—support answered quickly and fixed it. But I still find gaps in the developer docs when I’m building more advanced workflows.

Pros : Responsive round-the-clock technical support

Cons : Documentation lacks detail, especially on advanced APIs

Switched from : NexG SMS

Reason to switch : I switched from NexG SMS to Spring Edge because I needed better support responsiveness.

4.5/5

“Reliable Uptime with No Errors”

Our SMS server has never thrown an error in daily and weekly blasts—excellent reliability. But it would be great to see link click tracking or open rates—right now it's just delivery counts.

Pros : Stable messaging servers with minimal errors

Cons : Could improve user tracking and campaign insights

Switched from : Ozonetel

Reason to switch : I switched from Ozonetel to Spring Edge for its better uptime and no-error performance.

4.5/5

“Promotional Campaigns Rock, History Doesn’t”

For promos like festival discounts, I blast 50K messages in minutes. It’s powerful. But I wish past campaigns (and messages) were saved for easy reuse—I can’t replicate last month’s template without digging through logs.

Pros : Perfect for bulk promotional SMS blasts

Cons : No history or templates saved—blasts can’t be copied

Switched from : BulkSMS

Reason to switch : I switched from BulkSMS.com to Spring Edge to get Indian carrier rates and better speed.

4.5/5

“Voice Broadcasting Works, WhatsApp on the Way”

When we needed to run voice reminders ("Your bill is due"), Spring Edge handled it smoothly. We set up basic IVR too. We hope to migrate to WhatsApp notifications soon as they roll that out properly.

Pros : Voice messaging, IVR interactions included

Cons : WhatsApp API still in beta/not widely available

Switched from : EASY SMS- SMS Tool

Reason to switch : I switched from EASY SMS to Spring Edge for the bundled SMS and voice services.

4.3/5

“Two-Way Messaging Improved Customer Engagement”

I love that customers now reply to our promotions (e.g., "Reply YES to confirm"). It’s interactive. But setting up the long-code virtual number was fiddly—I had to email support rather than find clear docs online.

Pros : Two-way SMS via shortcodes and long codes works great

Cons : Setup for virtual numbers isn’t documented clearly

Switched from : Pilvio

Reason to switch : I switched from Plivo to Spring Edge because Spring Edge had a better two-way messaging setup and local support.

4.3/5

“Global Reach, Solid Indian Support”

We send notifications to customers worldwide. Spring Edge handles Europe and SEA well, but some African routes are slower/fail occasionally. Still, the fallback logic is better than most local players.

Pros : Good international SMS routes with regional fallback

Cons : Delivery rates outside India can sometimes dip

Switched from : Ringcaptcha

Reason to switch : I switched from Ringcaptcha to Spring Edge for better cross-border delivery logic.

4.3/5

“Fastest SMS Delivery I’ve Seen”

I switched to Spring Edge because our previous provider struggled with delays—now messages and alerts hit recipients almost instantly. The APIs are super clean; we integrated them in an hour. My only gripe: the web dashboard is functional but feels dated.

Pros : Lightning-fast SMS and voice delivery; solid APIs

Cons : Dashboard could be more intuitive

Switched from : Twilio

Reason to switch : I switched from Twilio to Spring Edge because message delivery became unreliable during peak hours.

4.2/5

“Developer-Friendly, But UI Needs a Refresh”

My dev team loved that we could prototype SMS tests within minutes using Node.js scripts—code works right away. But when a marketer logs in, the portal feels old-fashioned and slow. A modern UI update would help a lot.

Pros : SDKs for PHP, Node.js, Java, Python, easy API testing

Cons : Admin interface looks dated and feels clunky

Switched from : Prpsmscoin

Reason to switch : I switched from Prpmscoin to Spring Edge for easier API access and better dev tools.