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  4. Birdeye VS SAP CX

Birdeye VS SAP CX

Let’s have a side-by-side comparison of Birdeye vs SAP CX to find out which one is better. This software comparison between Birdeye and SAP CX is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Birdeye or SAP CX fits your business.

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Birdeye
Birdeye

4.4

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SAP CX
SAP CX

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Birdeye
Birdeye

4.4

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SAP CX
SAP CX

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  • Pricing

  • Ratings

  • Reviews

  • Features

  • Gallery

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  • Platforms
  • Recommended
  • img 13 Ratings & 13 Reviews
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Pricing

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Price Plans

Price on Request

Get customise plan according to your business requirement

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Price on Request

Get customise plan according to your business requirement

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  • Lifetime Plan
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  • img Free Trial
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Offers

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Available offers & discounts

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Ratings

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Overall ratings

4.4

13 Ratings & 13 Reviews

90% Likelihood to Recommend

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Pros & Cons

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Pros

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AI responses and sentiment analysis are standout features. - RS Game Aug 10, 2025

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Reputational improvements and increased customer engagement. - Global shopaholics Jul 31, 2025

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Currently no pros are available. Please check back later

Cons

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Third-party integration issues like Yelp or POS syncs can disrupt data flow. - RS Game Aug 10, 2025

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Auto-renewal and cancellation processes were difficult. - Global shopaholics Jul 31, 2025

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Currently no cons are available. Please check back later

Reviews

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Verified customer reviews

Great AI Features, but Watch for Integration Glitches

RS Game Aug 10, 2025

Great Results but Beware of Auto-Renewals

Global shopaholics Jul 31, 2025

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Reviews with Video

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Restaurant Reviews & Ratings Software | Birdeye Customer Experience Management
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Birdeye Review Julie
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BirdEye Review

See all (3)

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Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Dashboards
  • checked Surveys
  • checked Ticketing
  • checked Listing Management
  • checked Referral Analytics
  • checked Social Sharing
  • checked Sentiment Analysis
  • checked Response Management
  • checked Campaign Management
  • checked Insights
  • checked Contact Management
  • checked Territory Management
  • checked Knowledge Management
  • checked Performance Management
  • checked Service Level Management
  • checked Loyalty Management
  • checked Feedback Management
  • checked Field Service Management
  • checked Marketing Automation
  • checked Self Service Portal
  • checked Quote Management
  • checked Pipeline Management
  • checked Workflow Automation
  • checked Account Management
  • checked Opportunity Management
  • checked Lead Management
  • checked Order Management

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Compliance Regulations:

  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA
  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA

Alternatives

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Top Alternative Products

Kapture CX

Kapture CX

Feedier

Feedier

Intouch Insight CX Platform

Intouch Insight CX Platform

Coho AI

Coho AI

See all Birdeye alternatives img
Kapture CX

Kapture CX

Feedier

Feedier

Intouch Insight CX Platform

Intouch Insight CX Platform

Coho AI

Coho AI

See all SAP CX alternatives img

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Birdeye vs SAP CX Comparison FAQs

Software questions,
answered

While Birdeye offers customized features, SAP CX has diverse modules. Select between Birdeye or SAP CX as per your business needs.

Both these products offer similar features but with a different approach. While Birdeye emphasizes on user experiences, SAP CX focuses on functionalities.

It all depends on the functionalities that you prefer. While Birdeye offers add-ons along with essential features, SAP CX emphasizes on customization.

No, the difference between Birdeye and SAP CX lies in terms of features and functionalities. While Birdeye can be customized as per the user’s needs, SAP CX addresses the diverse audience.

It depends upon your business requirement. Both Birdeye and SAP CX provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Birdeye is customizable, Birdeye offers comprehensive modules.

A Quick Comparison Between Birdeye vs SAP CX

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Birdeye vs SAP CX In terms of Features
  • Comparison Between Birdeye and SAP CX In terms of Deployment Type
  • Birdeye or SAP CX: Which Is Ideal for Your Industry
  • Which Is Better? - Birdeye or SAP CX

Comparison of Birdeye vs SAP CX In terms of Features

Birdeye includes features like Dashboards, Surveys, Ticketing and Listing Management. SAP CX is known for functionalities like Contact Management, Territory Management, Knowledge Management and Performance Management. When you compare Birdeye vs SAP CX, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Birdeye and SAP CX In terms of Deployment Type

While Birdeye supports Web Based deployment; SAP CX is suitable for Web Based deployment. While selecting between Birdeye and SAP CX, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Birdeye or SAP CX: Which Is Ideal for Your Industry

Birdeye is ideal for industries like All Industries. For All Industries, SAP CX is a better choice. If you are confused between Birdeye or SAP CX, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Birdeye or SAP CX

Birdeye and SAP CX can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Birdeye and SAP CX during demo to decide which one is best for your business.

Author: Techjockey Team

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