Microsoft Dynamics 365 Customer Engagement VS Servicenow

Let’s have a side-by-side comparison of Microsoft Dynamics 365 Customer Engagement vs Servicenow to find out which one is better. This software comparison between Microsoft Dynamics 365 Customer Engagement and Servicenow is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Microsoft Dynamics 365 Customer Engagement or Servicenow fits your business.

Comparison

Pricing

Price Plans

₹ 7602

Tier 1 (1-99 users)

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Price on Request

Get customise plan according to your business requirement

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Lifetime Plan

Free Trial

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Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.5

5 Ratings & 0 Reviews

Features 4.2

Value for Money 4.4

Ease of Use 4.6

Customer Support 4.8

Likelihood to Recommend

4.4

14 Ratings & 14 Reviews

Features 4.4

Value for Money 4.3

Ease of Use 4.6

Customer Support 4.2

Likelihood to Recommend

See all Servicenow reviews

Pros & Cons

Pros

Not Available

Currently no pros are available. Please check back later

ServiceNow integrates effortlessly with a variety of enterprise tools and has a ...Read more - Kundan Yadav Mar 30, 2025

ServiceNow shines when it comes to managing complex IT environments. Its integra...Read more - Divyesh Mar 24, 2025

Cons

Not Available

Currently no cons are available. Please check back later

The implementation process can be slow and costly, especially for smaller organi...Read more - Kundan Yadav Mar 30, 2025

The learning curve is steep, and the platform is tailored more for larger organi...Read more - Divyesh Mar 24, 2025

Reviews

Verified customer reviews

Rating

nithin bhatt Feb 22, 2024

Rating

loy fernandes Feb 22, 2024

Seamless Integration with Other Tools

Kundan Yadav Mar 30, 2025

The Right Tool for Complex IT Environments

Divyesh Mar 24, 2025

See all Servicenow reviews

Reviews with Video

Not Available

Currently no reviews are available. Please check back later

See all (1)

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

Microsoft 365 for Business

Office 365 E5

Office 365 E3

Microsoft Office 365 for Business (MOLP)

See all Microsoft Dynamics 365 Customer Engagement alternatives

HCL SX ITSM

Freshservice

Jira Service Management

ZenAdmin

See all Servicenow alternatives

Microsoft Dynamics 365 Customer Engagement vs Servicenow Comparison FAQs

Software questions,
answered

While Microsoft Dynamics 365 Customer Engagement offers customized features, Servicenow has diverse modules. Select between Microsoft Dynamics 365 Customer Engagement or Servicenow as per your business needs.

Both these products offer similar features but with a different approach. While Microsoft Dynamics 365 Customer Engagement emphasizes on user experiences, Servicenow focuses on functionalities.

It all depends on the functionalities that you prefer. While Microsoft Dynamics 365 Customer Engagement offers add-ons along with essential features, Servicenow emphasizes on customization.

No, the difference between Microsoft Dynamics 365 Customer Engagement and Servicenow lies in terms of features and functionalities. While Microsoft Dynamics 365 Customer Engagement can be customized as per the user’s needs, Servicenow addresses the diverse audience.

It depends upon your business requirement. Both Microsoft Dynamics 365 Customer Engagement and Servicenow provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Microsoft Dynamics 365 Customer Engagement is customizable, Microsoft Dynamics 365 Customer Engagement offers comprehensive modules.

A Quick Comparison Between Microsoft Dynamics 365 Customer Engagement vs Servicenow

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison Between Microsoft Dynamics 365 Customer Engagement and Servicenow In terms of Deployment Type
Microsoft Dynamics 365 Customer Engagement or Servicenow: Which Is Ideal for Your Industry
Which Is Better? - Microsoft Dynamics 365 Customer Engagement or Servicenow

Comparison Between Microsoft Dynamics 365 Customer Engagement and Servicenow In terms of Deployment Type

While Microsoft Dynamics 365 Customer Engagement supports Web Based deployment; Servicenow is suitable for Web Based deployment. While selecting between Microsoft Dynamics 365 Customer Engagement and Servicenow, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Microsoft Dynamics 365 Customer Engagement or Servicenow: Which Is Ideal for Your Industry

Microsoft Dynamics 365 Customer Engagement is ideal for industries like All Industries. For All Industries, Servicenow is a better choice. If you are confused between Microsoft Dynamics 365 Customer Engagement or Servicenow, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Microsoft Dynamics 365 Customer Engagement or Servicenow

Microsoft Dynamics 365 Customer Engagement and Servicenow can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Microsoft Dynamics 365 Customer Engagement and Servicenow during demo to decide which one is best for your business.

Author: Techjockey Team

Microsoft Dynamics 365 Customer Engagement VS Servicenow

We provide the best software solution for your business needs

Microsoft Dynamics 365 Customer Engagement vs Servicenow Comparison FAQs

Is Microsoft Dynamics 365 Customer Engagement better than Servicenow?

Are Microsoft Dynamics 365 Customer Engagement and Servicenow same?

Which is better Microsoft Dynamics 365 Customer Engagement or Servicenow?

Is Microsoft Dynamics 365 Customer Engagement the same as Servicenow?

Can Microsoft Dynamics 365 Customer Engagement replace Servicenow?

What is the difference between Microsoft Dynamics 365 Customer Engagement and Servicenow?

A Quick Comparison Between Microsoft Dynamics 365 Customer Engagement vs Servicenow

Comparison Between Microsoft Dynamics 365 Customer Engagement and Servicenow In terms of Deployment Type

Microsoft Dynamics 365 Customer Engagement or Servicenow: Which Is Ideal for Your Industry

Which Is Better? - Microsoft Dynamics 365 Customer Engagement or Servicenow

Microsoft Dynamics 365 Customer Engagement VS Servicenow

We provide the best software solution for your business needs

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Microsoft Dynamics 365 Customer Engagement vs Servicenow Comparison FAQs

Is Microsoft Dynamics 365 Customer Engagement better than Servicenow?

Are Microsoft Dynamics 365 Customer Engagement and Servicenow same?

Which is better Microsoft Dynamics 365 Customer Engagement or Servicenow?

Is Microsoft Dynamics 365 Customer Engagement the same as Servicenow?

Can Microsoft Dynamics 365 Customer Engagement replace Servicenow?

What is the difference between Microsoft Dynamics 365 Customer Engagement and Servicenow?

A Quick Comparison Between Microsoft Dynamics 365 Customer Engagement vs Servicenow

Comparison Between Microsoft Dynamics 365 Customer Engagement and Servicenow In terms of Deployment Type

Microsoft Dynamics 365 Customer Engagement or Servicenow: Which Is Ideal for Your Industry

Which Is Better? - Microsoft Dynamics 365 Customer Engagement or Servicenow

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