eGain VS smg360

Let’s have a side-by-side comparison of eGain vs smg360 to find out which one is better. This software comparison between eGain and smg360 is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether eGain or smg360 fits your business.

Comparison

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eGain

4.3

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smg360

4.0

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Pricing

Price Plans

Price on Request

Get customise plan according to your business requirement

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Price on Request

Get customise plan according to your business requirement

Get Price

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Lifetime Plan

Free Trial

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Offers

Available offers & discounts

Save upto 18%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 18%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.3

3 Ratings & 0 Reviews

Features 4

Value for Money 4.8

Ease of Use 4.1

Customer Support 4.1

Likelihood to Recommend

4.0

5 Ratings & 0 Reviews

Features 4

Value for Money 4.2

Ease of Use 4.3

Customer Support 3.7

Likelihood to Recommend

Reviews

Verified customer reviews

Rating

Mukesh kumar Nov 30, -0001

Rating

Jagdish Nov 30, -0001

Rating

Anugoju Nagababu Jan 03, 2025

Rating

Kartik Thakore Nov 09, 2024

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Industries:

All Industries

All Industries

Features

Product features

Omnichannel Engagement
Third Party Integrations
Voice and IVR Integration
Workflow Automation
Interaction Tracking
Analytics & Reporting
Co-Browsing Assistance
Live Chat Support
Email Management
Self Service Portal
Case Management
Agent Management
Knowledge Management
AI-Powered Virtual Assistant
Security & Compliance

Role-based reporting
AI-native text analytics
Online reputation management
Employee action planning
Journey analytics
DIY survey designer
Data Management
Case Management
Predictive Analytics

Gallery

All Videos & Images

See all (3)

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English
日本人

Compliance Regulations:

COPPA
HIPAA
CCPA
CPRA
ECPA

COPPA
HIPAA
CCPA
CPRA
ECPA

Alternatives

Top Alternative Products

Kapture CX

Zoho CRM Plus

Oracle Customer Experience

SAP CX

See all eGain alternatives

Kapture CX

Zoho CRM Plus

Oracle Customer Experience

SAP CX

See all smg360 alternatives

eGain vs smg360 Comparison FAQs

Software questions,
answered

While eGain offers customized features, smg360 has diverse modules. Select between eGain or smg360 as per your business needs.

Both these products offer similar features but with a different approach. While eGain emphasizes on user experiences, smg360 focuses on functionalities.

It all depends on the functionalities that you prefer. While eGain offers add-ons along with essential features, smg360 emphasizes on customization.

No, the difference between eGain and smg360 lies in terms of features and functionalities. While eGain can be customized as per the user’s needs, smg360 addresses the diverse audience.

It depends upon your business requirement. Both eGain and smg360 provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While eGain is customizable, eGain offers comprehensive modules.

A Quick Comparison Between eGain vs smg360

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of eGain vs smg360 In terms of Features
Comparison Between eGain and smg360 In terms of Deployment Type
eGain or smg360: Which Is Ideal for Your Industry
Which Is Better? - eGain or smg360

Comparison of eGain vs smg360 In terms of Features

eGain includes features like Omnichannel, Third Party Integrations, IVR Integration and Workflow Automation. smg360 is known for functionalities like Intuitive, accessible, role-based tools, Full Text Search, Online/Offline Mode and ACH Check Transactions. When you compare eGain vs smg360, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between eGain and smg360 In terms of Deployment Type

While eGain supports Web Based deployment; smg360 is suitable for Web Based deployment. While selecting between eGain and smg360, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

eGain or smg360: Which Is Ideal for Your Industry

eGain is ideal for industries like All Industries. For All Industries, smg360 is a better choice. If you are confused between eGain or smg360, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - eGain or smg360

eGain and smg360 can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare eGain and smg360 during demo to decide which one is best for your business.

Author: Techjockey Team

eGain VS smg360

We provide the best software solution for your business needs

eGain vs smg360 Comparison FAQs

Is eGain better than smg360?

Are eGain and smg360 same?

Which is better eGain or smg360?

Is eGain the same as smg360?

Can eGain replace smg360?

What is the difference between eGain and smg360?

A Quick Comparison Between eGain vs smg360

Comparison of eGain vs smg360 In terms of Features

Comparison Between eGain and smg360 In terms of Deployment Type

eGain or smg360: Which Is Ideal for Your Industry

Which Is Better? - eGain or smg360

eGain VS smg360

We provide the best software solution for your business needs

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eGain vs smg360 Comparison FAQs

Is eGain better than smg360?

Are eGain and smg360 same?

Which is better eGain or smg360?

Is eGain the same as smg360?

Can eGain replace smg360?

What is the difference between eGain and smg360?

A Quick Comparison Between eGain vs smg360

Comparison of eGain vs smg360 In terms of Features

Comparison Between eGain and smg360 In terms of Deployment Type

eGain or smg360: Which Is Ideal for Your Industry

Which Is Better? - eGain or smg360

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