linkedin
smg360 logo
smg360 dashboard
smg360 case
smg360 window

smg360

Brand: Service Management Group

  • 4.0

  • 5 Ratings

smg360 is a customizable analytics platform for data-driven decision-making.

See More

Have you used smg360 before?

Share your insights for better experience

Add a Review

Price Available on Request

Questions about pricing or customization? We’re here to help, just a click away.

100% Genuine
Products
Best Price
Guaranteed
Safe & Secure
Payment
  • Description

  • Pricing

  • Features

  • Specification

  • Review

  • Compare

  • Alternatives

  • FAQ

smg360 Software Overview

What is smg360?

smg360 is a comprehensive experience management reporting and analytics platform designed to revolutionize how organizations harness data to drive meaningful outcomes. The platform offers a dynamic suite of tools and capabilities designed to provide actionable insights, empower informed decision-making, and foster continuous improvement across diverse industries and sectors.

From customizable dashboards to advanced text analytics and benchmarking features, smg360 aims to enhance customer experiences and optimize business performance.

Built upon cutting-edge technologies, smg360 redefines the way organizations engage with data to unlock hidden opportunities and address emerging challenges. By integrating role-based reporting, AI-native text analytics, and a mobile reporting app, smg360 ensures that every stakeholder—from frontline employees to C-suite executives—has access to the insights they need to drive meaningful change.

Whether it's uncovering actionable trends in customer feedback or benchmarking performance against industry standards, smg360 empowers organizations to stay ahead of the curve in today's rapidly evolving business landscape.

smg360 guides organizations on a journey towards excellence through data-driven decision-making and continuous improvement. It enables seamless, personalized engagements across the entire customer journey. With smg360 as a trusted partner, organizations can navigate the complexities of today's business environment with confidence, leveraging actionable insights to drive sustainable growth, enhance customer loyalty, and achieve lasting success.

Why Choose smg360 Software?

  • Tailored Insights for Every Role: Role-based reporting ensures each team member receives actionable insights pertinent to their responsibilities.
  • Advanced Text Analytics: AI-native text analytics uncover deep insights from feedback, guiding strategic decision-making with precision.
  • Streamlined Problem Solving: Business intelligence capabilities expedite complex problem-solving processes, fostering innovation.
  • Benchmarking Excellence: Accurate benchmarking against extensive datasets offers valuable insights for performance evaluation and improvement.
  • Mobile Empowerment: The highest-rated mobile reporting app empowers frontline teams to act swiftly on insights, driving impactful outcomes.
  • Data-Driven Decision Making: Customizable analytics solutions provide the foundation for informed, data-driven decision-making.

Benefits of smg360 Platform

  • Customizable Insights: Tailor-made analytics solutions deliver actionable insights without compromising relevance or efficiency.
  • Enhanced Feedback Analysis: Advanced text analytics capabilities reveal nuanced trends and sentiment, empowering informed decision-making.
  • Efficient Problem Solving: Business intelligence tools streamline complex problem-solving processes, fostering innovation and confidence.
  • Accurate Performance Tracking: Benchmarking against extensive datasets ensures precise evaluation of internal, social, and competitive metrics.
  • Swift Actionability: Industry-leading mobile reporting app facilitates quick transitions from insights to action, empowering frontline teams.
  • Role-Relevant Dashboards: Role-based reporting ensures every team member receives pertinent insights to drive meaningful contributions.

Pricing of smg360 Customer Experience Management Software

The pricing of smg360 is available on request on techjockey.com. techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and total users. For further queries related to the Smg360, you can contact our Smg360 team and learn more about the pricing and offers.

Read more

Service Management Group Company Details

Founded Year:  1991

SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution—uniquely combining technology.

Director/Founders Andy Fromm, Michael Aronson
Company Size 101-500 Employees

smg360 Pricing & Plans

Looking for The Right Pricing?

Share your requirements and get a plan built around your business.

  • Define your business needs
  • Get customised pricing
  • Choose features that fit your workflow

Price Available on Request

Get personalised smg360 pricing that fits your needs. Our team will connect with you.

smg360 Features

  • icon_check Role-based reporting
    Tailored insights for every team member, ensuring relevance and actionable information.
  • icon_check AI-native text analytics
    Harness the power of advanced AI to analyze feedback with precision and uncover deep insights.
  • icon_check Online reputation management
    Monitor and manage your smg360's online reputation to ensure a positive image and customer perception.
  • icon_check Employee action planning
    Engage employees in strategic planning and action to drive organizational goals and improvements.
  • icon_check Journey analytics
    Gain comprehensive insights into customer journeys to optimize experiences and drive loyalty.
  • icon_check DIY survey designer
    Create customized surveys effortlessly to gather valuable feedback and insights tailored to your needs.
  • icon_check Data Management
    Streamline data processes and ensure accuracy, security, and accessibility across your organization.
  • icon_check Case Management
    Efficiently track and manage customer cases to resolve issues promptly and enhance satisfaction.
  • icon_check Predictive Analytics
    Anticipate future trends and behaviors to make informed decisions and stay ahead of the competition.

smg360 Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises
Customer Support
Email Communities
Language
English 日本人
Training Resources
Videos
AI Features
AI Integrated

Explore the Best Alternative Solutions Similar to Your Business Size and Needs

smg360 Review

4.0

Out of 5

img

Overall Rating

Based on
5 Verified Ratings

Rating Breakdown

  • Features 4
  • Value for Money 4.2
  • Ease of Use 4.3
  • Customer Support 3.7

88% Recommend this Product

Add Review

Techjockey Trusted Reviews from Verified Users

No reviews are currently available for smg360. Discover similar Customer Experience Management Software reviews

  • Kapture CX

    4.2

    Whats great - Its user friendly interface ,easy accessibility read more

  • Birdeye

    4.4

    Whats great - AI responses and sentiment analysis are standout features. read more

  • UserTesting

    4.5

    Whats great - I can do tests whenever I have free time, which is convenient. read more

Compare smg360 With other Customer Experience Management Software

Products
Ratings
Pricing
Device Supported
Deployment
Supported Platforms
  • img

    smg360

  • 4.0

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    Kapture CX

  • 4.2

  • ₹ 4000

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    Zoho CRM Plus

  • 4.5

  • ₹ 1500

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    SAP CX

  • 4.1

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    Ask AI

  • 4.2

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    eGain

  • 4.3

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    Feedier

  • 4.3

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    CustomerGauge

  • 4.3

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    Lucidya

  • 4.5

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

(0) Product(s) selected

smg360 Alternatives

See All smg360 Alternatives

Available

Price on Request

Available

Price on Request

Available

Price on Request

Available

Price on Request

Available

Price on Request

Available

Price on Request

Available

Price on Request

Available

Price on Request

Available

Price on Request

Available

Price on Request

Articles for smg360

See All Related Articles

Which operating system does smg360 support?

smg360 is compatible with Ubuntu, Windows, macOS, and Linux device systems.

Is there any smg360 App?

smg360 is not available for Android and iOS devices.

What is the deployment type of smg360?

smg360 supports web-based deployment.

How much does smg360 cost?

The pricing of smg360 is available on request on techjockey.com.

Who are the potential users of smg360?

smg360 is designed to serve organizations seeking tailored analytics solutions to empower diverse teams across various roles.

Is there any free demo for smg360?

smg360 platform demo is available with techjockey.com.

Is smg360 available for Free?

No, smg360 is not available for free. You can connect with our experts to learn more about the pricing plans.

Does smg360 Offer a Free Trial?

No, smg360 does not offer a free trial.

How can you download smg360?

Software installation is not needed since it supports web-based deployment. So, just open the setup wizard and get started.

How does smg360 Work?

smg360 leverages role-based reporting, advanced text analytics, and a mobile reporting app to deliver actionable insights and drive impactful outcomes.

20,000+ Software Listed

Best Price Guranteed

Free Expert Consultation

2M+ Happy Customers

Terms and Condtions

close

Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.