Gladly VS Birdeye

Let’s have a side-by-side comparison of Gladly vs Birdeye to find out which one is better. This software comparison between Gladly and Birdeye is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Gladly or Birdeye fits your business.

Comparison

Add Product

Gladly

4.5

Get Free Demo

Birdeye

4.4

Get Free Demo

Pricing

Price Plans

Price on Request

Get customise plan according to your business requirement

Get Price

Price on Request

Get customise plan according to your business requirement

Get Price

Techjockey Verified
Free Trial
Lifetime Plan

Free Trial

Free Trial

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.5

3 Ratings & 0 Reviews

Features 4.3

Value for Money 4.6

Ease of Use 4.3

Customer Support 5

Likelihood to Recommend

4.4

13 Ratings & 13 Reviews

Features 4.3

Value for Money 4.4

Ease of Use 4.4

Customer Support 4.7

Likelihood to Recommend

See all Birdeye reviews

Pros & Cons

Pros

Not Available

Currently no pros are available. Please check back later

AI responses and sentiment analysis are standout features. - RS Game Aug 10, 2025

Reputational improvements and increased customer engagement. - Global shopaholics Jul 31, 2025

Cons

Not Available

Currently no cons are available. Please check back later

Third-party integration issues like Yelp or POS syncs can disrupt data flow. - RS Game Aug 10, 2025

Auto-renewal and cancellation processes were difficult. - Global shopaholics Jul 31, 2025

Reviews

Verified customer reviews

Rating

Bittu Singh Feb 22, 2024

Rating

Lucky Indian Feb 22, 2024

Great AI Features, but Watch for Integration Glitches

RS Game Aug 10, 2025

Great Results but Beware of Auto-Renewals

Global shopaholics Jul 31, 2025

See all Birdeye reviews

Reviews with Video

Not Available

Currently no reviews are available. Please check back later

Restaurant Reviews & Ratings Software | Birdeye Customer Experience Management

See all (3)

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Industries:

All Industries

All Industries

Features

Product features

Appointment Management
Multi Channel Communication
Workflow Management
Surveys & Feedback
Reporting
Dashboards
Escalation Management

Dashboards
Surveys
Ticketing
Listing Management
Referral Analytics
Social Sharing
Sentiment Analysis
Response Management
Campaign Management
Insights

Gallery

All Videos & Images

See all (3)

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Compliance Regulations:

COPPA
HIPAA
CCPA
CPRA
ECPA

COPPA
HIPAA
CCPA
CPRA
ECPA

Alternatives

Top Alternative Products

Kapture CX

Feedier

Intouch Insight CX Platform

Coho AI

See all Gladly alternatives

Kapture CX

Feedier

Intouch Insight CX Platform

Coho AI

See all Birdeye alternatives

Gladly vs Birdeye Comparison FAQs

Software questions,
answered

While Gladly offers customized features, Birdeye has diverse modules. Select between Gladly or Birdeye as per your business needs.

Both these products offer similar features but with a different approach. While Gladly emphasizes on user experiences, Birdeye focuses on functionalities.

It all depends on the functionalities that you prefer. While Gladly offers add-ons along with essential features, Birdeye emphasizes on customization.

No, the difference between Gladly and Birdeye lies in terms of features and functionalities. While Gladly can be customized as per the user’s needs, Birdeye addresses the diverse audience.

It depends upon your business requirement. Both Gladly and Birdeye provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Gladly is customizable, Gladly offers comprehensive modules.

A Quick Comparison Between Gladly vs Birdeye

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Gladly vs Birdeye In terms of Features
Comparison Between Gladly and Birdeye In terms of Deployment Type
Gladly or Birdeye: Which Is Ideal for Your Industry
Which Is Better? - Gladly or Birdeye

Comparison of Gladly vs Birdeye In terms of Features

Gladly includes features like Appointment Management, Multi Channel Distribution, Workflow Management and Surveys & Feedback. Birdeye is known for functionalities like Dashboards, Surveys, Ticketing and Listing Management. When you compare Gladly vs Birdeye, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Gladly and Birdeye In terms of Deployment Type

While Gladly supports Web Based deployment; Birdeye is suitable for Web Based deployment. While selecting between Gladly and Birdeye, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Gladly or Birdeye: Which Is Ideal for Your Industry

Gladly is ideal for industries like All Industries. For All Industries, Birdeye is a better choice. If you are confused between Gladly or Birdeye, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Gladly or Birdeye

Gladly and Birdeye can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Gladly and Birdeye during demo to decide which one is best for your business.

Author: Techjockey Team

Gladly VS Birdeye

We provide the best software solution for your business needs

Gladly vs Birdeye Comparison FAQs

Is Gladly better than Birdeye?

Are Gladly and Birdeye same?

Which is better Gladly or Birdeye?

Is Gladly the same as Birdeye?

Can Gladly replace Birdeye?

What is the difference between Gladly and Birdeye?

A Quick Comparison Between Gladly vs Birdeye

Comparison of Gladly vs Birdeye In terms of Features

Comparison Between Gladly and Birdeye In terms of Deployment Type

Gladly or Birdeye: Which Is Ideal for Your Industry

Which Is Better? - Gladly or Birdeye

Gladly VS Birdeye

We provide the best software solution for your business needs

We've sent an OTP verification code to

Gladly vs Birdeye Comparison FAQs

Is Gladly better than Birdeye?

Are Gladly and Birdeye same?

Which is better Gladly or Birdeye?

Is Gladly the same as Birdeye?

Can Gladly replace Birdeye?

What is the difference between Gladly and Birdeye?

A Quick Comparison Between Gladly vs Birdeye

Comparison of Gladly vs Birdeye In terms of Features

Comparison Between Gladly and Birdeye In terms of Deployment Type

Gladly or Birdeye: Which Is Ideal for Your Industry

Which Is Better? - Gladly or Birdeye

We've sent an OTP verification
code to