Jitbit VS Freshdesk

Let’s have a side-by-side comparison of Jitbit vs Freshdesk to find out which one is better. This software comparison between Jitbit and Freshdesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Jitbit or Freshdesk fits your business.

Comparison

Add Product

Jitbit

4.1

Get Free Demo

Freshdesk

4.7

Get Free Demo

Pricing

Price Plans

$ 29

Freelancer

$ 69

Startup

$ 129

Company

+ 1 more plans

₹ 1199

Growth

₹ 4299

Pro

₹ 6899

Enterprise

+ 1 more plans

Techjockey Verified
Free Trial
Lifetime Plan

Free Trial

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.1

4 Ratings & 0 Reviews

Features 4.6

Value for Money 3.8

Ease of Use 3.8

Customer Support 4.2

Likelihood to Recommend

4.7

3 Ratings & 3 Reviews

Features 4.8

Value for Money 4.5

Ease of Use 4.6

Customer Support 5

Likelihood to Recommend

See all Freshdesk reviews

Reviews

Verified customer reviews

Rating

Lyanna Jewels Jan 09, 2025

Rating

Ramakrishnan Perumal Dec 09, 2024

Not Available

Currently no reviews are available. Please check back later

Reviews with Video

Not Available

Currently no reviews are available. Please check back later

Freshdesk Review + Demo – Empower Your Support Team to Deliver Timely and Consistent Support

Freshdesk Review 2023 | Best Customer Service Software

See all (3)

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Multilingual
Dashboards
Import/Export Management
Audit Logs
Custom Domain
Time Tracking
Asset Management
Screen Capture

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage
Email, social, chat, phone channels
Omnichannel
Roles & Permissions
IP & Network Restrictions
Intelligent ticket assignment
Round-robin Routing
Portal Rebrand
Multiple Products
Dynamic Ticket Forms
HIPAA Compliance
Abandoned call metrics
Co-Browsing
Audit Logs
Sandbox
Collaboration
Multichannel Support
Feedback Automation
Self Service Portal
Helpdesk Report
Customization
Process Automations
Agent collision detection
SLA Management
Time Tracking
CSAT Surveys
Performance Reports
Multilingual
Custom Reports
Custom Reports & Dashboards
Customer Segments
Speech Enabled

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

Support CRM

Zoho Desk

Spinso ServiceDesk

Zendesk

See all Jitbit alternatives

Support CRM

Zoho Desk

Spinso ServiceDesk

Zendesk

See all Freshdesk alternatives

Jitbit vs Freshdesk Comparison FAQs

Software questions,
answered

While Jitbit offers customized features, Freshdesk has diverse modules. Select between Jitbit or Freshdesk as per your business needs.

Both these products offer similar features but with a different approach. While Jitbit emphasizes on user experiences, Freshdesk focuses on functionalities.

It all depends on the functionalities that you prefer. While Jitbit offers add-ons along with essential features, Freshdesk emphasizes on customization.

No, the difference between Jitbit and Freshdesk lies in terms of features and functionalities. While Jitbit can be customized as per the user’s needs, Freshdesk addresses the diverse audience.

It depends upon your business requirement. Both Jitbit and Freshdesk provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Jitbit is customizable, Jitbit offers comprehensive modules.

A Quick Comparison Between Jitbit vs Freshdesk

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Jitbit vs Freshdesk In terms of Features
Comparison Between Jitbit and Freshdesk In terms of Deployment Type
Jitbit or Freshdesk: Which Is Ideal for Your Industry
Which Is Better? - Jitbit or Freshdesk

Comparison of Jitbit vs Freshdesk In terms of Features

Jitbit includes features like Multilingual, Dashboards, Import/Export Management and Audit Logs. Freshdesk is known for functionalities like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. When you compare Jitbit vs Freshdesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Jitbit and Freshdesk In terms of Deployment Type

While Jitbit supports Web Based and On Premises deployment; Freshdesk is suitable for Web Based deployment. While selecting between Jitbit and Freshdesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Jitbit or Freshdesk: Which Is Ideal for Your Industry

Jitbit is ideal for industries like All Industries. For All Industries, Freshdesk is a better choice. If you are confused between Jitbit or Freshdesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Jitbit or Freshdesk

Jitbit and Freshdesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Jitbit and Freshdesk during demo to decide which one is best for your business.

Author: Techjockey Team

Jitbit VS Freshdesk

We provide the best software solution for your business needs

Jitbit vs Freshdesk Comparison FAQs

Is Jitbit better than Freshdesk?

Are Jitbit and Freshdesk same?

Which is better Jitbit or Freshdesk?

Is Jitbit the same as Freshdesk?

Can Jitbit replace Freshdesk?

What is the difference between Jitbit and Freshdesk?

A Quick Comparison Between Jitbit vs Freshdesk

Comparison of Jitbit vs Freshdesk In terms of Features

Comparison Between Jitbit and Freshdesk In terms of Deployment Type

Jitbit or Freshdesk: Which Is Ideal for Your Industry

Which Is Better? - Jitbit or Freshdesk

Jitbit VS Freshdesk

We provide the best software solution for your business needs

We've sent an OTP verification code to

Jitbit vs Freshdesk Comparison FAQs

Is Jitbit better than Freshdesk?

Are Jitbit and Freshdesk same?

Which is better Jitbit or Freshdesk?

Is Jitbit the same as Freshdesk?

Can Jitbit replace Freshdesk?

What is the difference between Jitbit and Freshdesk?

A Quick Comparison Between Jitbit vs Freshdesk

Comparison of Jitbit vs Freshdesk In terms of Features

Comparison Between Jitbit and Freshdesk In terms of Deployment Type

Jitbit or Freshdesk: Which Is Ideal for Your Industry

Which Is Better? - Jitbit or Freshdesk

We've sent an OTP verification
code to