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Kapture CX VS Qualtrics XM

Let’s have a side-by-side comparison of Kapture CX vs Qualtrics XM to find out which one is better. This software comparison between Kapture CX and Qualtrics XM is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Kapture CX or Qualtrics XM fits your business.

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  • img 16 Ratings & 16 Reviews
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  • img 6 Ratings & 0 Reviews
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Pricing

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Price Plans

₹ 4000

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Available offers & discounts

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Ratings

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Overall ratings

4.2

16 Ratings & 16 Reviews

83% Likelihood to Recommend

4.3

6 Ratings & 0 Reviews

91% Likelihood to Recommend

Pros & Cons

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Pros

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Its user friendly interface ,easy accessibility - Srijit Saha Sep 05, 2024

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We've been incredibly impressed with how Kapture has transformed our customer su...Read more - Hemant Sahoo Sep 04, 2024

Not Available

Currently no pros are available. Please check back later

Cons

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We need to use an additional dialer to do inbound and outbound calls.Can be mor...Read more - Srijit Saha Sep 05, 2024

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As of now, we have nothing to dislike about. - Hemant Sahoo Sep 04, 2024

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Reviews

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Verified customer reviews

User friendly!

Srijit Saha Sep 05, 2024

Captured by Kapture CRM

Hemant Sahoo Sep 04, 2024

Rating

UDAY CHOUDHARY Dec 08, 2024

Rating

Banita Behera Nov 14, 2024

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Dashboard
  • checked Call Logging
  • checked Customer Support
  • checked Collaboration
  • checked 360° Customer View
  • checked Omnichannel
  • checked Seamless Sales, Service & Support
  • checked Customer Service
  • checked Call Center Management
  • checked Audit Trail
  • checked Routing
  • checked Customizable Branding
  • checked Mobile App
  • checked Ticketing Management
  • checked Chatbot
  • checked Analytics & Reporting
  • checked Agent Assist
  • checked Dashboards
  • checked Live Chat
  • checked Feedback Management
  • checked Dashboard
  • checked Analytics
  • checked Survey Management
  • checked Sentiment Analysis
  • checked Progress Tracking
  • checked Performance Management

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

Feedier

Feedier


Intouch Insight CX Platform

Intouch Insight CX Platform


AskNicely

AskNicely


Freshworks 360

Freshworks 360


See all Kapture CX alternatives img
Feedier

Feedier


Intouch Insight CX Platform

Intouch Insight CX Platform


Coho AI

Coho AI


Varta

Varta


See all Qualtrics XM alternatives img

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Similar Comparison

Kapture CX vs Qualtrics XM Comparison FAQs

Software questions,
answered

While Kapture CX offers customized features, Qualtrics XM has diverse modules. Select between Kapture CX or Qualtrics XM as per your business needs.

Both these products offer similar features but with a different approach. While Kapture CX emphasizes on user experiences, Qualtrics XM focuses on functionalities.

It all depends on the functionalities that you prefer. While Kapture CX offers add-ons along with essential features, Qualtrics XM emphasizes on customization.

No, the difference between Kapture CX and Qualtrics XM lies in terms of features and functionalities. While Kapture CX can be customized as per the user’s needs, Qualtrics XM addresses the diverse audience.

It depends upon your business requirement. Both Kapture CX and Qualtrics XM provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Kapture CX is customizable, Kapture CX offers comprehensive modules.

A Quick Comparison Between Kapture CX vs Qualtrics XM

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Kapture CX vs Qualtrics XM In terms of Features
  • Comparison Between Kapture CX and Qualtrics XM In terms of Deployment Type
  • Kapture CX or Qualtrics XM: Which Is Ideal for Your Industry
  • Which Is Better? - Kapture CX or Qualtrics XM

Comparison of Kapture CX vs Qualtrics XM In terms of Features

Kapture CX includes features like Dashboard, Call Logging, Customer Support and Collaboration. Qualtrics XM is known for functionalities like Feedback Management, Dashboards, Analytics and Survey Management. When you compare Kapture CX vs Qualtrics XM, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Kapture CX and Qualtrics XM In terms of Deployment Type

While Kapture CX supports Web Based deployment; Qualtrics XM is suitable for Web Based deployment. While selecting between Kapture CX and Qualtrics XM, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Kapture CX or Qualtrics XM: Which Is Ideal for Your Industry

Kapture CX is ideal for industries like All Industries. For All Industries, Qualtrics XM is a better choice. If you are confused between Kapture CX or Qualtrics XM, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Kapture CX or Qualtrics XM

Kapture CX and Qualtrics XM can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Kapture CX and Qualtrics XM during demo to decide which one is best for your business.

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