Kapture CX VS SugarCRM

Let’s have a side-by-side comparison of Kapture CX vs SugarCRM to find out which one is better. This software comparison between Kapture CX and SugarCRM is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Kapture CX or SugarCRM fits your business.

Comparison

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Kapture CX

4.2

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SugarCRM

4.3

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Pricing

Price Plans

₹ 4000

Essential

View Details

$ 19

Essentials-(Billed Annually)

$ 59

Standard-(Billed Annually)

$ 85

Advanced-(Billed Annually)

+ 1 more plans

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Lifetime Plan

Free Trial

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

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Save upto 28%, Get GST Invoice on your business purchase

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Ratings

Overall ratings

4.2

16 Ratings & 16 Reviews

Features 4.2

Value for Money 4.2

Ease of Use 4.2

Customer Support 4.1

Likelihood to Recommend

See all Kapture CX reviews

4.3

16 Ratings & 12 Reviews

Features 4.2

Value for Money 4.3

Ease of Use 4.3

Customer Support 4.4

Likelihood to Recommend

See all SugarCRM reviews

Pros & Cons

Pros

Its user friendly interface ,easy accessibility - Srijit Saha Sep 05, 2024

We've been incredibly impressed with how Kapture has transformed our customer su...Read more - Hemant Sahoo Sep 04, 2024

I have had mostly positive experiences when I reached out to their customer supp...Read more - Kingsley Feb 19, 2025

It works great with tools like Mailchimp, QuickBooks, and other tools that I am ...Read more - Rabin sarkar Feb 09, 2025

Cons

We need to use an additional dialer to do inbound and outbound calls.Can be mor...Read more - Srijit Saha Sep 05, 2024

As of now, we have nothing to dislike about. - Hemant Sahoo Sep 04, 2024

They tend to keep older features around instead of refining or replacing them. T...Read more - Kingsley Feb 19, 2025

The reporting is fine for basics. If you want deep insights, you will need third...Read more - Rabin sarkar Feb 09, 2025

Reviews

Verified customer reviews

User friendly!

Srijit Saha Sep 05, 2024

Captured by Kapture CRM

Hemant Sahoo Sep 04, 2024

See all Kapture CX reviews

Solid Support but Could Do with Some Cleanup

Kingsley Feb 19, 2025

Perfect for Integrations but Lacks Advanced Reporting

Rabin sarkar Feb 09, 2025

See all SugarCRM reviews

Reviews with Video

Not Available

Currently no reviews are available. Please check back later

SugarCRM Honest Review Watch Before Using

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Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Industries:

All Industries

All Industries

Features

Product features

Dashboard
Call Logging
Customer Support
Collaboration
360° Customer View
Omnichannel
Seamless Sales, Service & Support
Customer Service
Call Center Management
Audit Trail
Routing
Customizable Branding
Mobile App
Ticketing Management
Chatbot
Analytics & Reporting
Agent Assist
Dashboards
Live Chat

Audit Trail
Custom Dashboards
Chatbots
GDPR & Data Privacy
Backup & Disaster Recovery
Omnichannel Support & Engagement
Document Sharing & File Storage
Interactive Voice Response (IVR) Integration
eCommerce Integrations
Marketing Tools Integration
Email Marketing Tools Integration
Automated Campaigns
Event-Triggered Workflows
Customer Segmentation
Sales Performance Reports
Customer Insights
Ticketing System
Call Tracking and Recording
Landing Pages & Forms
Touchpoint Monitoring
Lead Activity Alerts
SLA Violations
Workflow Trigger Alerts
Customer Interaction Alerts
System Errors/Failures
Custom Workflow Alerts
Event-Triggered Notifications
Performance Tracking
Forecasting & Trends
Opportunity & Pipeline Management
Third Party Integrations
Data Import/Export
Real Time Analytics
Social Media Integration
Lead Scoring
Sales Forecasting
Predictive Analytics
Quote Management
Order Management
Account Management
Territory Management
Campaign Management
Lead Management
Email Marketing
Lead Nurturing
Deal Management
Role-Based Access Control (RBAC)
Activity History
Workflow Automation and Management
Task / Activity Management
Contact Segmentation
Team Communication
Campaign Performance
Calendar Integration
Customer Profiles
Customer Journey Tracking
Sales Automation
Data Encryption
API Access
Contact Management

Gallery

All Videos & Images

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See all (3)

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English
français
Deutsche
Italiano
Español

Compliance Regulations:

COPPA
HIPAA
CCPA
CPRA
ECPA

COPPA
HIPAA
CCPA
CPRA
ECPA

Question and Answers

Product related question and answers

Still got Question in Mind?

Get answered by real users or software experts

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What kind of reporting and analytics does SugarCRM offer?

SugarCRM offers detailed reporting and analytics tools, including customizable d... Read more

Does SugarCRM support multiple languages and currencies?

Yes, SugarCRM supports multiple languages and currencies, making it suitable for... Read more

How customizable is SugarCRM?

SugarCRM is highly customizable, with options for custom modules, workflows, rep... Read more

See all SugarCRM Questions & Answers

Alternatives

Top Alternative Products

Feedier

Intouch Insight CX Platform

AskNicely

Freshworks 360

See all Kapture CX alternatives

Zoho CRM

Odoo CRM

CrmOne

Solid Performers CRM

See all SugarCRM alternatives

Kapture CX vs SugarCRM Comparison FAQs

Software questions,
answered

While Kapture CX offers customized features, SugarCRM has diverse modules. Select between Kapture CX or SugarCRM as per your business needs.

Both these products offer similar features but with a different approach. While Kapture CX emphasizes on user experiences, SugarCRM focuses on functionalities.

It all depends on the functionalities that you prefer. While Kapture CX offers add-ons along with essential features, SugarCRM emphasizes on customization.

No, the difference between Kapture CX and SugarCRM lies in terms of features and functionalities. While Kapture CX can be customized as per the user’s needs, SugarCRM addresses the diverse audience.

It depends upon your business requirement. Both Kapture CX and SugarCRM provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Kapture CX is customizable, Kapture CX offers comprehensive modules.

A Quick Comparison Between Kapture CX vs SugarCRM

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Kapture CX vs SugarCRM In terms of Features
Comparison Between Kapture CX and SugarCRM In terms of Deployment Type
Kapture CX or SugarCRM: Which Is Ideal for Your Industry
Which Is Better? - Kapture CX or SugarCRM

Comparison of Kapture CX vs SugarCRM In terms of Features

Kapture CX includes features like Dashboard, Call Logging, Customer Support and Collaboration. SugarCRM is known for functionalities like Audit Trail, Custom Dashboards, Chatbots and GDPR & Data Privacy. When you compare Kapture CX vs SugarCRM, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Kapture CX and SugarCRM In terms of Deployment Type

While Kapture CX supports Web Based deployment; SugarCRM is suitable for Web Based deployment. While selecting between Kapture CX and SugarCRM, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Kapture CX or SugarCRM: Which Is Ideal for Your Industry

Kapture CX is ideal for industries like All Industries. For All Industries, SugarCRM is a better choice. If you are confused between Kapture CX or SugarCRM, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Kapture CX or SugarCRM

Kapture CX and SugarCRM can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Kapture CX and SugarCRM during demo to decide which one is best for your business.

Author: Techjockey Team

Kapture CX VS SugarCRM

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Kapture CX vs SugarCRM Comparison FAQs

Is Kapture CX better than SugarCRM?

Are Kapture CX and SugarCRM same?

Which is better Kapture CX or SugarCRM?

Is Kapture CX the same as SugarCRM?

Can Kapture CX replace SugarCRM?

What is the difference between Kapture CX and SugarCRM?

A Quick Comparison Between Kapture CX vs SugarCRM

Comparison of Kapture CX vs SugarCRM In terms of Features

Comparison Between Kapture CX and SugarCRM In terms of Deployment Type

Kapture CX or SugarCRM: Which Is Ideal for Your Industry

Which Is Better? - Kapture CX or SugarCRM

Kapture CX VS SugarCRM

We provide the best software solution for your business needs

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Kapture CX vs SugarCRM Comparison FAQs

Is Kapture CX better than SugarCRM?

Are Kapture CX and SugarCRM same?

Which is better Kapture CX or SugarCRM?

Is Kapture CX the same as SugarCRM?

Can Kapture CX replace SugarCRM?

What is the difference between Kapture CX and SugarCRM?

A Quick Comparison Between Kapture CX vs SugarCRM

Comparison of Kapture CX vs SugarCRM In terms of Features

Comparison Between Kapture CX and SugarCRM In terms of Deployment Type

Kapture CX or SugarCRM: Which Is Ideal for Your Industry

Which Is Better? - Kapture CX or SugarCRM

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