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Kayako VS Help Scout

Let’s have a side-by-side comparison of Kayako vs Help Scout to find out which one is better. This software comparison between Kayako and Help Scout is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Kayako or Help Scout fits your business.

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  • Rating & Review
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  • img 6 Ratings & 0 Reviews
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  • img 3 Ratings & 3 Reviews
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Pricing

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Price Plans

Price on Request

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$ 55

Standard

$ 83

Plus

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  • Lifetime Plan
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Offers

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Available offers & discounts

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Ratings

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Overall ratings

4.2

6 Ratings & 0 Reviews

96% Likelihood to Recommend

4.7

3 Ratings & 3 Reviews

86% Likelihood to Recommend

Reviews

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Verified customer reviews

Rating

Mr. Ramdayal tagaya Nov 18, 2024

Rating

Apurva Prakash Oct 26, 2024

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Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Tour
  • checked SingleView
  • checked Live Chat
  • checked Collaboration
  • checked Self Service
  • checked Social
  • checked Integration
  • checked Walkthrough
  • checked Shared Inbox
  • checked Reporting
  • checked Live Chat
  • checked Knowledge Base
  • checked Workflow
  • checked Customer Management
  • checked Integration
  • checked Notification
  • checked Mobile App

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

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Zoho Desk

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Spinso ServiceDesk


See all Kayako alternatives img
Freshdesk

Freshdesk


Support CRM

Support CRM


Zoho Desk

Zoho Desk


Spinso ServiceDesk

Spinso ServiceDesk


See all Help Scout alternatives img

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Similar Comparison

Kayako vs Help Scout Comparison FAQs

Software questions,
answered

While Kayako offers customized features, Help Scout has diverse modules. Select between Kayako or Help Scout as per your business needs.

Both these products offer similar features but with a different approach. While Kayako emphasizes on user experiences, Help Scout focuses on functionalities.

It all depends on the functionalities that you prefer. While Kayako offers add-ons along with essential features, Help Scout emphasizes on customization.

No, the difference between Kayako and Help Scout lies in terms of features and functionalities. While Kayako can be customized as per the user’s needs, Help Scout addresses the diverse audience.

It depends upon your business requirement. Both Kayako and Help Scout provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Kayako is customizable, Kayako offers comprehensive modules.

A Quick Comparison Between Kayako vs Help Scout

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Kayako vs Help Scout In terms of Features
  • Comparison Between Kayako and Help Scout In terms of Deployment Type
  • Kayako or Help Scout: Which Is Ideal for Your Industry
  • Which Is Better? - Kayako or Help Scout

Comparison of Kayako vs Help Scout In terms of Features

Kayako includes features like Tour Packages, Overview, Live Chat and Collaboration. Help Scout is known for functionalities like Shared Inbox, Reporting, Live Chat and Knowledge Base. When you compare Kayako vs Help Scout, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Kayako and Help Scout In terms of Deployment Type

While Kayako supports Web Based deployment; Help Scout is suitable for Web Based deployment. While selecting between Kayako and Help Scout, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Kayako or Help Scout: Which Is Ideal for Your Industry

Kayako is ideal for industries like All Industries. For All Industries, Help Scout is a better choice. If you are confused between Kayako or Help Scout, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Kayako or Help Scout

Kayako and Help Scout can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Kayako and Help Scout during demo to decide which one is best for your business.

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