Kayako VS Zendesk

Let’s have a side-by-side comparison of Kayako vs Zendesk to find out which one is better. This software comparison between Kayako and Zendesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Kayako or Zendesk fits your business.

Comparison

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Kayako

4.2

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Zendesk

4.5

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Pricing

Price Plans

Price on Request

Get customise plan according to your business requirement

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$ 25

Support Team

$ 69

Suite Team

$ 149

Suite Professional

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Lifetime Plan

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.2

6 Ratings & 0 Reviews

Features 4.2

Value for Money 4.5

Ease of Use 3.8

Customer Support 4.4

Likelihood to Recommend

4.5

3 Ratings & 3 Reviews

Features 4.5

Value for Money 4.8

Ease of Use 5

Customer Support 4

Likelihood to Recommend

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Reviews

Verified customer reviews

Rating

Mr. Ramdayal tagaya Nov 18, 2024

Rating

Apurva Prakash Oct 26, 2024

Overall good ticketing tool for all types bussiness.Monitoring ticket and email migration is fantastic,

Ankit patidar Jun 23, 2023

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Reviews with Video

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Zendesk Reviews: Zendesk Services, Zendesk Pricing, Zendesk Pros And Cons

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Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

Freshdesk

Support CRM

Zoho Desk

Spinso ServiceDesk

See all Kayako alternatives

Freshdesk

Support CRM

Zoho Desk

Spinso ServiceDesk

See all Zendesk alternatives

Kayako vs Zendesk Comparison FAQs

Software questions,
answered

While Kayako offers customized features, Zendesk has diverse modules. Select between Kayako or Zendesk as per your business needs.

Both these products offer similar features but with a different approach. While Kayako emphasizes on user experiences, Zendesk focuses on functionalities.

It all depends on the functionalities that you prefer. While Kayako offers add-ons along with essential features, Zendesk emphasizes on customization.

No, the difference between Kayako and Zendesk lies in terms of features and functionalities. While Kayako can be customized as per the user’s needs, Zendesk addresses the diverse audience.

It depends upon your business requirement. Both Kayako and Zendesk provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Kayako is customizable, Kayako offers comprehensive modules.

A Quick Comparison Between Kayako vs Zendesk

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Kayako vs Zendesk In terms of Features
Comparison Between Kayako and Zendesk In terms of Deployment Type
Kayako or Zendesk: Which Is Ideal for Your Industry
Which Is Better? - Kayako or Zendesk

Comparison of Kayako vs Zendesk In terms of Features

Kayako includes features like Tour Packages, Overview, Live Chat and Collaboration. Zendesk is known for functionalities like Analytics and Reporting, Multilingual Support, Call Routing and SLA Management. When you compare Kayako vs Zendesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Kayako and Zendesk In terms of Deployment Type

While Kayako supports Web Based deployment; Zendesk is suitable for Web Based deployment. While selecting between Kayako and Zendesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Kayako or Zendesk: Which Is Ideal for Your Industry

Kayako is ideal for industries like All Industries. For All Industries, Zendesk is a better choice. If you are confused between Kayako or Zendesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Kayako or Zendesk

Kayako and Zendesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Kayako and Zendesk during demo to decide which one is best for your business.

Author: Techjockey Team

Kayako VS Zendesk

We provide the best software solution for your business needs

Kayako vs Zendesk Comparison FAQs

Is Kayako better than Zendesk?

Are Kayako and Zendesk same?

Which is better Kayako or Zendesk?

Is Kayako the same as Zendesk?

Can Kayako replace Zendesk?

What is the difference between Kayako and Zendesk?

A Quick Comparison Between Kayako vs Zendesk

Comparison of Kayako vs Zendesk In terms of Features

Comparison Between Kayako and Zendesk In terms of Deployment Type

Kayako or Zendesk: Which Is Ideal for Your Industry

Which Is Better? - Kayako or Zendesk

Kayako VS Zendesk

We provide the best software solution for your business needs

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Kayako vs Zendesk Comparison FAQs

Is Kayako better than Zendesk?

Are Kayako and Zendesk same?

Which is better Kayako or Zendesk?

Is Kayako the same as Zendesk?

Can Kayako replace Zendesk?

What is the difference between Kayako and Zendesk?

A Quick Comparison Between Kayako vs Zendesk

Comparison of Kayako vs Zendesk In terms of Features

Comparison Between Kayako and Zendesk In terms of Deployment Type

Kayako or Zendesk: Which Is Ideal for Your Industry

Which Is Better? - Kayako or Zendesk

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