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Servicenow VS SolarWinds Web Help Desk

Let’s have a side-by-side comparison of Servicenow vs SolarWinds Web Help Desk to find out which one is better. This software comparison between Servicenow and SolarWinds Web Help Desk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Servicenow or SolarWinds Web Help Desk fits your business.

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  • Rating & Review
  • Platforms
  • Recommended
  • img 14 Ratings & 14 Reviews
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  • img 2 Ratings & 2 Reviews
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Pricing

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Price Plans

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Price on Request

Get customise plan according to your business requirement

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  • Lifetime Plan
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Offers

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Available offers & discounts

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Ratings

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Overall ratings

4.4

14 Ratings & 14 Reviews

90% Likelihood to Recommend

4.8

2 Ratings & 2 Reviews

95% Likelihood to Recommend

Pros & Cons

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Pros

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ServiceNow integrates effortlessly with a variety of enterprise tools and has a ...Read more - Kundan Yadav Mar 30, 2025

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ServiceNow shines when it comes to managing complex IT environments. Its integra...Read more - Divyesh Mar 24, 2025

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I worked end of the week move at Dcl. Incredible organization extraordinary grou...Read more - Shabee haider Jan 23, 2019

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I ordered a software from Techjockey. I expected it to come in the form of a CD ...Read more - Soumitra Bhowmik Aug 07, 2018

Cons

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The implementation process can be slow and costly, especially for smaller organi...Read more - Kundan Yadav Mar 30, 2025

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The learning curve is steep, and the platform is tailored more for larger organi...Read more - Divyesh Mar 24, 2025

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N/A - Soumitra Bhowmik Aug 07, 2018

Reviews

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Verified customer reviews

Seamless Integration with Other Tools

Kundan Yadav Mar 30, 2025

The Right Tool for Complex IT Environments

Divyesh Mar 24, 2025

Good experience

Shabee haider Jan 23, 2019

Great site and great service

Soumitra Bhowmik Aug 07, 2018

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Reporting & analytics
  • checked Service Management
  • checked Incident Management
  • checked Collaboration
  • checked Flow Designer
  • checked Application Development
  • checked Predictive Intelligence
  • checked Ticket Management
  • checked Asset Management
  • checked Self Service Portal
  • checked Ticket / Issue Tracking
  • checked Integration
  • checked Surveys Feedback
  • checked Email Integration
  • checked Inventory Management

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

HCL SX ITSM

HCL SX ITSM


Freshservice

Freshservice


Jira Service Management

Jira Service Management


ZenAdmin

ZenAdmin


See all Servicenow alternatives img
Freshdesk

Freshdesk


Support CRM

Support CRM


TxHelpDesk

TxHelpDesk


Stingo Helpdesk

Stingo Helpdesk


See all SolarWinds Web Help Desk alternatives img

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Similar Comparison

Servicenow vs SolarWinds Web Help Desk Comparison FAQs

Software questions,
answered

While Servicenow offers customized features, SolarWinds Web Help Desk has diverse modules. Select between Servicenow or SolarWinds Web Help Desk as per your business needs.

Both these products offer similar features but with a different approach. While Servicenow emphasizes on user experiences, SolarWinds Web Help Desk focuses on functionalities.

It all depends on the functionalities that you prefer. While Servicenow offers add-ons along with essential features, SolarWinds Web Help Desk emphasizes on customization.

No, the difference between Servicenow and SolarWinds Web Help Desk lies in terms of features and functionalities. While Servicenow can be customized as per the user’s needs, SolarWinds Web Help Desk addresses the diverse audience.

It depends upon your business requirement. Both Servicenow and SolarWinds Web Help Desk provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Servicenow is customizable, Servicenow offers comprehensive modules.

A Quick Comparison Between Servicenow vs SolarWinds Web Help Desk

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Servicenow vs SolarWinds Web Help Desk In terms of Features
  • Comparison Between Servicenow and SolarWinds Web Help Desk In terms of Deployment Type
  • Servicenow or SolarWinds Web Help Desk: Which Is Ideal for Your Industry
  • Which Is Better? - Servicenow or SolarWinds Web Help Desk

Comparison of Servicenow vs SolarWinds Web Help Desk In terms of Features

Servicenow includes features like Reporting & analytics, Service Management, Incident Management and Collaboration. SolarWinds Web Help Desk is known for functionalities like Ticket Management, Asset Management, Self Service Portal and Ticket / Issue Tracking. When you compare Servicenow vs SolarWinds Web Help Desk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Servicenow and SolarWinds Web Help Desk In terms of Deployment Type

While Servicenow supports Web Based deployment; SolarWinds Web Help Desk is suitable for Web Based deployment. While selecting between Servicenow and SolarWinds Web Help Desk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Servicenow or SolarWinds Web Help Desk: Which Is Ideal for Your Industry

Servicenow is ideal for industries like All Industries. For All Industries, SolarWinds Web Help Desk is a better choice. If you are confused between Servicenow or SolarWinds Web Help Desk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Servicenow or SolarWinds Web Help Desk

Servicenow and SolarWinds Web Help Desk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Servicenow and SolarWinds Web Help Desk during demo to decide which one is best for your business.

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