BMC Helix Business Workflows Software Pricing, Features & Reviews
What is BMC Helix Business Workflows?
BMC Helix Business Workflows is an advanced service management software, using which business heads can automate, manage and scale their service delivery in an efficient manner. Business houses can fuel up the productivity level and engagement within their employees by allowing them to generate self-sufficient and agile workflows as per their requirements. This whole process also redefines the relationship between IT and business, helping the companies in transforming themselves into a cognitive enterprise.
The intuitive user experience offered by the software makes it easier to allocate relevant solutions and resources as per their requirements. Further, BMC Helix Business Workflows displays issue-based knowledge articles in an automated manner, making it easier for the agents to offer a relevant solution. It also offers a universal service catalog to the users, which can be accessed from any browser or its dedicated mobile app.
How does BMC Helix Business Workflows help in encouraging collaboration?
With BMC Helix Business Workflows, users get to understand the essential needs of their business. They can encourage collaboration and bring in change within their business abiding by the following steps:
- With BMC Helix Business Workflows, users can add immediate value to the areas where the primary focus is on employee engagement.
- Admins can author and enable knowledge-based self-service articles in an intuitive manner.
- Companies can create an agile infrastructure that adapts to the changing demands within the system.
- Users can reduce the need for manual tasks and automate their common request-based workflows in an efficient manner.
- With BMC Helix Business Workflows, users can configure their workflows for Service Levels, Knowledge Management and Task Management.
- Organizations can customize the user experience for individual employees and generate workflows with self-service solutions.
Pricing of BMC Helix Business Workflows
The pricing of BMC Helix Business Workflows is available on request. You can send in a demo request and connect with product experts.
Compatible Platforms for BMC Helix Business Workflows
BMC Helix Business Workflows is a web-based software. It also has a dedicated mobile app for iOS and Android devices.
Benefits of BMC Helix Business Workflows
- Service Catalog: Users can use an enterprise catalog to define, create and publish a service in three simple steps.
- Advanced Search Optimization: The advanced search results offered by the software enhance ROI based knowledge management investments.
- Generation of Drag and Drop based Workflows: BMC Helix Business Workflows offer a wide variety of predefined workflow templates. Users can create and automate workflows without writing extensive codes.
- Reduces Issue-related Solving Time: The software displays knowledge articles in an automated manner the moment an issue gets viewed by an agent. It saves a lot of time that is needed for locating particular information.