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BMC Helix Business Workflows

Brand: BMC

  • 4.2

  • 5 Ratings

BMC Helix Business Workflows is an advanced service management software, using which business heads can automate, manage and scale their service delivery in an efficient manner. Business houses can fuel up the productivity level and engagement within their employees by allowing them to generate self-sufficient and agile workflows as per their requirements. This whole process also redefines the re...

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BMC Helix Business WorkflowsSoftware Overview

What is BMC Helix Business Workflows?

BMC Helix Business Workflows is an advanced service management software, using which business heads can automate, manage and scale their service delivery in an efficient manner. Business houses can fuel up the productivity level and engagement within their employees by allowing them to generate self-sufficient and agile workflows as per their requirements. This whole process also redefines the relationship between IT and business, helping the companies in transforming themselves into a cognitive enterprise.

The intuitive user experience offered by the software makes it easier to allocate relevant solutions and resources as per their requirements. Further, BMC Helix Business Workflows displays issue-based knowledge articles in an automated manner, making it easier for the agents to offer a relevant solution. It also offers a universal service catalog to the users, which can be accessed from any browser or its dedicated mobile app.

How does BMC Helix Business Workflows help in encouraging collaboration?

With BMC Helix Business Workflows, users get to understand the essential needs of their business. They can encourage collaboration and bring in change within their business abiding by the following steps:

  1. With BMC Helix Business Workflows, users can add immediate value to the areas where the primary focus is on employee engagement.
  2. Admins can author and enable knowledge-based self-service articles in an intuitive manner.
  3. Companies can create an agile infrastructure that adapts to the changing demands within the system.
  4. Users can reduce the need for manual tasks and automate their common request-based workflows in an efficient manner.
  5. With BMC Helix Business Workflows, users can configure their workflows for Service Levels, Knowledge Management and Task Management.
  6. Organizations can customize the user experience for individual employees and generate workflows with self-service solutions.

Pricing of BMC Helix Business Workflows

The pricing of BMC Helix Business Workflows is available on request. You can send in a demo request and connect with product experts.

Compatible Platforms for BMC Helix Business Workflows

BMC Helix Business Workflows is a web-based software. It also has a dedicated mobile app for iOS and Android devices.

Benefits of BMC Helix Business Workflows

  1. Service Catalog: Users can use an enterprise catalog to define, create and publish a service in three simple steps.
     
  2. Advanced Search Optimization: The advanced search results offered by the software enhance ROI based knowledge management investments.
     
  3. Generation of Drag and Drop based Workflows: BMC Helix Business Workflows offer a wide variety of predefined workflow templates. Users can create and automate workflows without writing extensive codes.
     
  4. Reduces Issue-related Solving Time: The software displays knowledge articles in an automated manner the moment an issue gets viewed by an agent. It saves a lot of time that is needed for locating particular information.
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BMC Company Details

Brand: BMC

Founded Year:  1980

BMC Software is a business service management platform offering cloud and IT management solutions for businesses.

Director/Founders John Jay Moores
Company Size 1000+ Employees

BMC Helix Business Workflows Pricing & Plans

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BMC Helix Business Workflows Features

  • icon_check Intelligent Service Delivery
    Simplify service by offering a unified catalog of offerings across business lines for streamlined user experience.
  • icon_check Comprehensive Case Management
    Manage full case lifecycles using templates, tasks, workflows and content packages for consistent outcomes.
  • icon_check HelixGPT-Powered Intelligence
    Use generative AI agents to summarise cases, resolve from emails, generate knowledge articles and boost consistency.
  • icon_check Knowledge Management Services
    Create and maintain articles, perform KCS v6 verification and support real-time language translation for global users.
  • icon_check Omni-Channel Engagement
    BMC Helix Business Workflows offers an advanced conversational experience. Users can also make service requests through Helix
  • icon_check Self Service
    The software offers a detailed service catalog to all the employees that can be accessed from any browser or mobile app with
  • icon_check Case Management
    By using BMC Helix Business Workflows, users can manage cases and related lifecycle using a wide variety of tasks, resources and
  • icon_check Knowledge Management
    With BMC Helix Workflows, admins can generate and maintain a unified knowledge base within the entire organization.
  • icon_check Service Target
    The software helps admins in defining and monitoring service level targets in a hassle-free manner.  
  • icon_check Cognitive Capabilities
    With BMC Helix Business Workflows, users can leverage on cognitive capabilities and eliminate manual work. They can drive higher
  • icon_check Integrations
    BMC Helix Business Workflows can be integrated with other BMC applications and third-party systems via BMC integration
  • icon_check Reporting
    Detailed reports offered by the software help its users in understanding the details of each case, service levels and associated
  • icon_check Formless Requests
    Users can deliver a comprehensive modern case management system and quick case generation process via recommended templates,
  • icon_check Tailored User Experience
    With BMC Helix Business Workflows, users can leverage on innovation suite features to enhance their applications and customize

BMC Helix Business Workflows Gallery

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BMC Helix Business Workflows Specification

Supported Platforms
Windows Windows iOS iOS Android Android
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Web-Based Web-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs MSMBs MSMEs
Customer Support
Phone Email
Language
English

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BMC Helix Business Workflows Review

4.2

Out of 5

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Overall Rating

Based on
5 Verified Ratings

Rating Breakdown

  • Features 4.4
  • Value for Money 3.7
  • Ease of Use 4.6
  • Customer Support 4.4

90% Recommend this Product

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How does BMC Helix Business Workplace help in increasing individual productivity and efficiency?

Users can gain intelligent conversational experiences via BMC Helix Chatbot. They can resolve services in a quick way by using knowledge articles and also receive in-app notifications from multiple channels.

How does the drag and drop workflows offered by BMC Helix Business Workflows help in increasing performance?

Users can simplify their service offerings, generate comprehensive audit reports, manage the productivity of individual teams and standardize information with pre-defined templates.

Can I get a demo request for BMC Helix Business Workplace?

Yes, Techjockey does offer online demos for BMC Helix Business Workplace. You just need to mention a preferable time schedule along with your demo request.

Does BMC Helix Business Workplace help in managing team productivity?

Yes, the software helps in managing team productivity by offering detailed reports, dashboards and activity feed.

Is there a mobile app for BMC Helix Business Workplace?

Yes, BMC Helix Business Workplaceapp is for iOS and Android devices.

How much does Helix Business Workplace cost?

The pricing of Helix Business Workplace is available on request. You can send in a demo request and connect with product experts.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.