KocharTech DeviceMax

KocharTech DeviceMax Features

• Total Control

  Take charge of the support service and manage your customer experience at every step.

• Improve Customer Relationship

  Quick and efficient support makes customers feel satisfied and fosters a long-term business-consumer relationship.

• Diagnostics

  Diagnose and resolve end-user issues remotely to offer an error-free experience to your customers.

• Wide Range of Devices

  Enable support for devices of various brands and OS platforms including both; global and local ones.

• Support

  Each problem needs a different approach. Regardless of the growing number of devices, DeviceMax empowers your support agents to quickly detect the root issue, and smartly help users eliminate the same.

• Minimize Costs

  Remotely handle end-user issues, reducing cost-to-serve while minimizing returns.

• Cloud-Based

  DeviceMax allows OTA management of network, configuration, and other device related challenges.

• Autonomous Troubleshooting

  Self Care App takes care of basic device issues, cutting the need for customer-agent interactions.

• Enormous Knowledge

  Management solutions for telecom operators. Backed by a huge, tested, and verified database covering almost every device, platform, issue, and related resolutions.

• All-In-one solution

  Combination of DeviceMax with other services helps you serve different aspects of consumer issues with a single solution pack.