Newton CRM

Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth

Types of CRM:
Operational CRM:- Operational CRM streamlines the business process that includes Sales automation, Marketing automation and Service automation. ...
Analytical CRM:- Analytical CRM helps top management, marketing, sales and support personnel to determine the better way to serve customers. ... Collaborative CRM

Customer Relationship Management software, or CRM, is a program designed to gather all aspects of your customer information in one place. A CRM solution helps your business organize interactions and relationships with customers and prospects alike.

Components of Customer Relationship Management:-
SalesForce Automation.
Human Resource Management.
Lead Management.
Customer Service.
Marketing.
Workflow Automation.
Business Reporting.
Analytics.

CRM process involves the activities and strategies that companies use to manage their interaction with current and potential customers. The keyword here is “relationship.” Nurture that with existing customers and they'll be coming back, which means you achieve customer retention and loyalty.

Benefits of Customer Relationship Management Software
Better client relationships.
Improved ability to cross-sell.
Increased team colloration.
Improved efficiency in serving clients.
Greater staff satisfaction.
Increased revenue and profitability.
Cost savings.
Less client attrition.

Importance of Customer Relationship Management (CRM) Customer Relationship management is the strongest and the most efficient approach in maintaining and creating relationships with customers. Customer relationship management is not only pure business but also ideate strong personal bonding within people.