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Oracle Field Service

Brand: Oracle

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Oracle Field Service Software Overview

Oracle Company Details

Founded Year:  1977

Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.

Director/Founders Arnold Silverman, Bob Miner, Brian Cassidy, Ed Oates, Larry Ellison
Company Size 1000+ Employees

Oracle Field Service Pricing & Plans

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Price Available on Request

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Oracle Field Service Features

  • icon_check Work Order Management
    Automatically captures service requests and converts them into standardized tasks with specific technical requirements.
  • icon_check Dynamic Scheduling
    Real-time automated assignment of service activities based on technician availability, location, and priority levels.
  • icon_check Capacity Planning
    Forecasts workforce demand and manages available labor hours to prevent over-scheduling or under-utilization of staff.
  • icon_check Mobile Synchronization
    Bi-directional data exchange between the field app and back-office systems, ensuring data persistence during offline use.
  • icon_check Inventory Tracking
    Monitors spare part levels within mobile warehouses and technician vehicles to ensure availability for first-time fixes.
  • icon_check Geofencing Alerts
    Triggers automated status updates and time-stamps when a technician enters or exits a predefined geographic work zone.
  • icon_check SLA Monitoring
    Automated tracking of Service Level Agreement deadlines with system alerts for tasks approaching expiration or breach.
  • icon_check Resource Management
    Centralized database for managing profiles, work schedules, and physical equipment for both employees and contractors.
  • icon_check Digital Signature
    Captures legally binding customer sign-offs and service confirmations directly on mobile devices upon job completion.
  • icon_check Knowledge Integration
    Contextual access to technical manuals and troubleshooting guides directly within the technician’s mobile workflow.
  • icon_check Workflow Automation
    Configurable logic that guides technicians through mandatory safety checks and step-by-step technical service protocols.
  • icon_check Preventive Maintenance
    Automated generation of recurring service tasks based on elapsed time or specific asset usage thresholds and meters.
  • icon_check Reporting Analytics
    Real-time dashboards that aggregate operational KPIs, such as travel time, job duration, and first-time resolution rates.

Oracle Field Service Specifications

Supported Platforms
Windows Windows iOS iOS Android Android MacOS MacOS
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Cloud-Based Cloud-Based
Suitable For
Manufacturing Governments Oil & Gas Electronics Telecom Construction HVAC
Business Specific
All Businesses
Business Size
Medium Business Enterprises
Customer Support
Email Communities
Language
English
Integration
API Integration
Training Resources
Documentation Videos
AI Features
AI Integrated

Oracle Field Service Review

Techjockey Trusted Reviews from Verified Users

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.