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Pepper Cloud

Brand : Pepper Cloud

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Pepper Cloud Pricing & Plans

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Pepper Cloud Features

Customer Data Management (CDM)

  • icon_check Contact Management Organise and track all customer details and communication history in one central, unified platform.
  • icon_check Account Management Track interactions and manage data for client accounts to boost productivity and long-term customer value.
  • icon_check Customer Profiles Build detailed 360-degree profiles including order history, preferences, and interaction logs.
  • icon_check Contact Segmentation Group contacts by behavior, source, or intent to run highly targeted and relevant marketing campaigns.
  • icon_check Activity History Maintain a complete log of calls, emails, messages, and meetings associated with every lead and contact.

Lead Management

  • icon_check Lead Generation Capture high-intent leads via customisable web forms, social media, and automated incoming message tracking.
  • icon_check Lead Nurturing Build relationships with prospects through automated follow-ups, email drips, and personalised WhatsApp sequences.
  • icon_check Lead Tracking Monitor lead journeys from initial capture through various channels like WhatsApp, web, and social media.
  • icon_check Lead Qualification Score and qualify leads using frameworks like BANT or MEDDIC to prioritise sales efforts effectively.
  • icon_check Lead Assignment Auto-assign leads to the right team members using methods like Round Robin or expertise-based routing.
  • icon_check Lead Prioritization Rank leads based on engagement scores and AI insights to focus on high-intent prospects.

Sales Pipeline Management

  • icon_check Territory Management Assign and manage sales teams or prospects based on specific geographic regions or defined industries.
  • icon_check Order Management Streamline order-to-cash processes, track delivery status, and integrate with e-commerce platforms like Shopify.
  • icon_check Opportunity Management Visualise and manage the sales pipeline to qualify and track deals from initial pursuit to closing.
  • icon_check Task Management Create, assign, and track sales tasks and reminders to ensure no follow-up or meeting is missed.
  • icon_check Deal Management Manage every stage of a sale by tracking deal health, age, and progress through customisable pipelines.
  • icon_check Deal Rotting Identify stagnant deals by setting age limits and receiving alerts before opportunities are lost.
  • icon_check Quote & Proposal Management Generate and manage professional quotations and pricing structures directly within the sales pipeline.

Collaboration and Communication

  • icon_check Internal Communication Facilitate team collaboration through shared chat access, mentions in activities, and role-based data sharing.
  • icon_check Document Sharing & File Storage Store and share documents securely through integrations with Google Drive and OneDrive.
  • icon_check Built-in Dialer Initiate calls directly from the CRM using integrations with cloud telephony providers like Aircall.
  • icon_check Activity Logging Automatically log chat transcripts, emails, and calls to maintain a clean record of all interactions.
  • icon_check Bulk Email and SMS Reach multiple customers simultaneously using broadcast lists for announcements and promotions.
  • icon_check Call Tracking and Recording Log call details and insights when integrated with supported VOIP and communication tools.

Integrations

  • icon_check API Access Customise and connect various business applications using the platform’s available Application Programming Interface.
  • icon_check Calendar Integration Sync with Google Calendar and Outlook to book meetings and manage schedules directly from the CRM.
  • icon_check Third Party Integrations Seamlessly connect with tools like WhatsApp, Gmail, Zoom, Aircall, and over 1,000 apps via Zapier.
  • icon_check Interactive Voice Response (IVR) Integration Integrate CRM with IVR systems to manage customer calls and enhance support.
  • icon_check Email Marketing Tools Launch campaigns, track email opens, and automate sequences using built-in or integrated marketing tools.

Workflow Automation and Management

  • icon_check Workflow Automation Automate repetitive tasks using event or time-based triggers to improve team efficiency and reduce errors.
  • icon_check Task Automation  Automatically create and assign tasks to team members based on lead movements or specific triggers.
  • icon_check Lead Capture Automation Instantly capture leads from WhatsApp, Facebook, and web forms without manual data entry.
  • icon_check Customizable Workflows Design bespoke automation flows with specific triggers, conditions, and branches tailored to your business.
  • icon_check Auto Qualify Leads Use AI-driven models to automatically score and route leads based on user behavior and firmographics.

Security & Compliance

  • icon_check Audit Logs Monitor system logins and user actions to ensure transparency and security across the organization.
  • icon_check Data Encryption Protect sensitive information using state-of-the-art encryption during transit and while at rest.
  • icon_check Role-Based Access Control (RBAC) Manage data visibility and permissions by assigning specific roles and hierarchies to users.
  • icon_check Audit Trails Provide a history of data changes and user logins for security compliance and operational transparency.
  • icon_check Backup & Disaster Recovery Schedule automatic or manual external backups of CRM records to ensure data safety and recovery.
  • icon_check GDPR and CCPA Compliance Adheres to global data protection standards including GDPR, CCPA, and PDPA guidelines.
  • icon_check IP Whitelisting Prevents unauthorized access from unknown or unsecure locations.

AI Capabilities

  • icon_check Predictive Analytics Leverage AI to forecast customer behaviour, trends, and identify high-potential leads for campaign optimisation.
  • icon_check Chatbots Use no-code AI chatbots (AssistAI) to handle common queries, qualify leads, and provide 24/7 support.
  • icon_check Lead and Deal Scoring Assign points to leads and deals based on engagement level and probability of conversion.

Analytics and Reporting

  • icon_check Sales Forecasting Predict future revenue by assigning winning probabilities to deals at different pipeline stages.
  • icon_check Custom Dashboards Create visual reports and tailored dashboards to gain real-time insights into sales and team performance.
  • icon_check Sales Funnel Analysis Track conversion rates across various funnel stages to identify and rectify friction areas.
  • icon_check Conversion Reports Generate detailed reports on lead-to-deal conversion rates and overall marketing ROI.
  • icon_check Activity Overview Reports Access comprehensive insights into team activities, task completion, and communication volume.
  • icon_check Sales Performance Tracking Monitor sales targets, individual rep productivity, and overall revenue growth through dashboards.
  • icon_check Forecasting & Trends Analyse historical data and current pipeline health to project future sales trends and revenue.
  • icon_check Customizable Pipeline Views Toggle between List, Kanban, and Forecast views to manage your sales process effectively.

Alerts & Notifications

  • icon_check Event-Triggered Notifications Receive instant alerts when specific events occur, such as lead creation or deal status updates.
  • icon_check Custom Workflow Alerts Send automated internal or external notifications based on custom-defined workflow rules.
  • icon_check System Errors/Failures Track failed workflows and system interactions within the automation history tab for troubleshooting.
  • icon_check Customer Interaction Alerts Get notified instantly when a customer interacts via WhatsApp, email, or other connected channels.
  • icon_check Workflow Trigger Alerts Trigger specific alerts to team members when leads hit key milestones in the automation flow.
  • icon_check SLA Violations Monitor response times and automatically escalate support tickets that breach Service Level Agreements.
  • icon_check Lead Activity Alerts Notify sales reps about lead actions like form submissions or engagement with marketing messages.

Pepper Cloud Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Compliance Regulation:
  • Windows iOS Android MacOS
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Email, Communities
  • API Integration
  • Videos
  • English
  • AI Integrated
  • CCPA

Pepper Cloud Reviews and Ratings

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Pepper Cloud Company Details

Brand Name Pepper Cloud
Information Pepper Cloud is a Singapore based SAAS Company, which offers CRM solutions for small and middle scale companies across multiple industries.
Founded Year 2017
Director/Founders Darshan Santani
Company Size 1-100 Employees
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