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by : Servetel Communications

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Servetel is a cloud-based business call management software that ensures round the clock communication between your business and customers. This cloud telephony solution includes functionalities like virtual number, IVR, toll free number, voice broadcasting and missed call service. Servetel cloud m... Read more

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Servetel Software Overview

What is Servetel?

Servetel is a cloud-based business call management software that ensures round the clock communication between your business and customers. This cloud telephony solution includes functionalities like virtual number, IVR, toll free number, voice broadcasting and missed call service. Servetel cloud management solutions’ interactive dashboard highlights the activities of your call centre team and assists with agent scheduling, live call monitoring and call routing.

Other notable features of Servetel cloud telephony solution are automated calls, transactional SMS, press 1 campaign, hosted PBX, multi-level IVR, voice broadcasting and OTP service.

How Does Servetel Help Manage the Communication with Customers?

  1. Toll-Free Number: Toll-free numbers help companies gain brand reputation and also attract more customers by offering them the benefit of getting information freely.
  2. Virtual Number: Affordable mobile numbers are provided by the software to manage calls. These numbers are also designed to simplify campaign tracking.
  3. IVR: Servetel is available with an Interactive Voice Response feature that helps companies reduce dependency on agents for answering the calls.
  4. Missed Call Service: Helps run multiple missed call campaigns and connect with customers without any cost.
  5. Voice Broadcasting: Companies can easily send voice messages to a huge audience with little effort in a short time.

Pricing of Servetel

The price of Servetel is available on request.Feel free to generate a callback request with the technical team of Techjockey to get access to accurate pricing related information accordingly.

Why Choose Servetel Cloud Management Solution

  1. 99.99% Uptime Guarantee: The software offers a 99.99% Service Level Agreements (SLA) backed uptime with N + 1 redundant infrastructure.
  2. 24x7 Customer Service: Servetel promises hassle-free customer service through live chat, email and call.
  3. Cloud Telephony Suite: It provides access to an advanced cloud telephony suite talong with free SMS and call credit options.

Servetel Plans & Pricing

Servetel price is available on request

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Servetel Features

Webhook Integration

Active webhook integration facility offered by Servetel, enables accurate business decisions in real-time.

Agent Scheduling

Admins can schedule call routing to agents over the IVR, as per their availability dates on the roaster.

Call Recording

Record customer conversations for monitoring, quality control and performance review.  

Call Forwarding

It forwards business calls to the most suitable agent for a query and helps businesses the most out of every opportunity.

Number Masking

Servetel promises complete privacy by offering temporary virtual telephone numbers to both parties. 

Call Routing

Callers are connected to the right agent to ensure quick query resolution.

Real Time Analytics

Companies get access to real-time analytics that can be used to track the overall performance of your call centre team.

Live Call Monitoring

Monitor every call between an agent and a customer with the help of a remote admin portal.  

SMS Alert

Receive accurate SMS alerts about all received calls and missed calls to grab every business opportunity.

User Friendly

A user-friendly dashboard facilitates intelligent monitoring of the activities and performance of customer service agents. 

Real-Time Reports

Real-time reports about customer service helps businesses improve their performance.  

CRM integration

Ensure quick communication with prospects and customers using Servetel and CRM integration.

Servetel Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Language:
  • Windows iOS Android
  • DesktopMobile
  • Web-Based
  • Contact Center
  • All Businesses
  • English

Servetel Communications Brand Details

Brand Name Servetel Communications
Information Servetel Communications Private Limited
Founded Year 2017
Director/Founders Karan Chhabra
Company Size 1-100 Employees

Servetel FAQ

A. Servetel’s dashboard allows users to monitor live agents, check ongoing activities and campaign status across various departments.
A. Yes. With the help of the inbuilt IVR system, organisations can greet their callers by playing pre-recorded messages.
A. Yes, Servetel is available for an online demo at techjockey.com
A. Servetel can be integrated with Freshdesk, Leadsquared, Zoho CRM, Salesforce, Pipedrive and more.
A. Yes, Servetel has a dedicated mobile app for iOS and Android devices.
A. The software includes a host of functionalities like IVR, Click to Call, Cloud IVR, Virtual Call centre and more.

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