Servetel

Name: Servetel
Brand: Servetel Communications
Rating: 3.54 (6 reviews)

Brand : Servetel Communications

3.5
6 Ratings & 6 Reviews
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Save upto 28%, Get GST Invoice on your business purchase |
T&C
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
- the GSTIN of the user associated with their registered business, and
- the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
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Servetel Software Pricing, Features & Reviews

What is Servetel?

Servetel is a cloud-based business call management software that ensures round the clock communication between your business and customers. This cloud telephony solution includes functionalities like virtual number, IVR, toll free number, voice broadcasting and missed call service. Servetel cloud management solutions’ interactive dashboard highlights the activities of your call centre team and assists with agent scheduling, live call monitoring and call routing.

Other notable features of Servetel cloud telephony solution are automated calls, transactional SMS, press 1 campaign, hosted PBX, multi-level IVR, voice broadcasting and OTP service.

How Does Servetel Help Manage the Communication with Customers?

Toll-Free Number: Toll-free numbers help companies gain brand reputation and also attract more customers by offering them the benefit of getting information freely.
Virtual Number: Affordable mobile numbers are provided by the software to manage calls. These numbers are also designed to simplify campaign tracking.
IVR: Servetel is available with an Interactive Voice Response feature that helps companies reduce dependency on agents for answering the calls.
Missed Call Service: Helps run multiple missed call campaigns and connect with customers without any cost.
Voice Broadcasting: Companies can easily send voice messages to a huge audience with little effort in a short time.

Pricing of Servetel

The price of Servetel is available on request.Feel free to generate a callback request with the technical team of Techjockey to get access to accurate pricing related information accordingly.

Why Choose Servetel Cloud Management Solution

99.99% Uptime Guarantee: The software offers a 99.99% Service Level Agreements (SLA) backed uptime with N + 1 redundant infrastructure.
24x7 Customer Service: Servetel promises hassle-free customer service through live chat, email and call.
Cloud Telephony Suite: It provides access to an advanced cloud telephony suite talong with free SMS and call credit options.

Servetel Pricing & Plans

Servetel price is available on request

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Servetel Features

Webhook Integration

Active webhook integration facility offered by Servetel, enables accurate business decisions in real-time.

Agent Scheduling

Admins can schedule call routing to agents over the IVR, as per their availability dates on the roaster.

Call Recording

Record customer conversations for monitoring, quality control and performance review.

Call Forwarding

It forwards business calls to the most suitable agent for a query and helps businesses the most out of every opportunity.

Number Masking

Servetel promises complete privacy by offering temporary virtual telephone numbers to both parties.

Call Routing

Callers are connected to the right agent to ensure quick query resolution.

Real Time Analytics

Companies get access to real-time analytics that can be used to track the overall performance of your call centre team.

Live Call Monitoring

Monitor every call between an agent and a customer with the help of a remote admin portal.

SMS Alert

Receive accurate SMS alerts about all received calls and missed calls to grab every business opportunity.

User Friendly

A user-friendly dashboard facilitates intelligent monitoring of the activities and performance of customer service agents.

Real-Time Reports

Real-time reports about customer service helps businesses improve their performance.

CRM Integration

Ensure quick communication with prospects and customers using Servetel and CRM integration.

Servetel Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Business Size:
Customer Support:
Training:
Language:

Windows iOS Android MacOS Windows(Phone)
DesktopMobileTabletiPad
Web-Based
Contact Center
All Businesses
Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
Phone, Email, Communities, Forums
Videos
English

Servetel Reviews

Have recommended this product

Overall Score

3.5/5

Based on 6 Reviews

Features 3.7/5

Value for Money 3.3/5

Ease of Use 3.6/5

Customer Support 3.4/5

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Your valuable feedback helps others like you make a better decision.

Pros

pros_icon “The software implementation is smooth and straightforward. Also, it is very user-friendly and easy to use.” Karan Singh - Apr 11, 2023

Cons

cons_icon “Bad customer support is afraid of picking up customers' calls. Random policies” Kunal - Mar 1, 2024

cons_icon “Very unprofessional team. Can increase prices at any time and disconnect services at any time they like.” Abhishek - Dec 11, 2023

cons_icon “I have been using this software for 2 years but haven’t ever experienced any disadvantages or shortcomings of it.” Ajay Singh - Sep 11, 2022

Kunal

Verified reviewer:

Chief Executive Officer, Computer & Network Security

2-100 Employees

Reviewed on: Mar 1, 2024

1/5

“Unprofessional company with random dictator policies on customers”

Servetel was a good company now their management has mood swings and they cancel any plans and ask customers to pay 4 times of current plan without any prior notice or notifications. This can be legally challenged also but who have got time to run after them.

Pros : Now none

Cons : Bad customer support is afraid of picking up customers' calls. Random policies

Switched from : Easy Solution

Reason to switch : Customer Service

Features

1/5

Value for Money

1/5

Customer Support

1/5

Ease of Use

1/5

Abhishek

Verified reviewer:

Founder, Banking

2-100 Employees

Reviewed on: Dec 11, 2023

1.7/5

“It is extremely unprofessional”

Beware of the 'new' Servetel. We had a wonderful experience with Servetel for 3 years. However, they suddenly informed me that they will disconnect my current plan 2 months before the expiry and quoted a price which was 8-times that of the price of previous plan. When I protested that the price escalation is too much and that they cannot discontinue a plan before its expiry, they immediately terminated my services. Fortunately, it was easy for us to switch, and we did that immediately. But it left a very bitter taste

Pros : Reasonable service. Nothing extraordinary though.

Cons : Very unprofessional team. Can increase prices at any time and disconnect services at any time they like.

Switched from : Knowlarity SuperReceptionist

Reason to switch : Knowlarity increased its prices in 2019. But they did it in a far more professional manner compared to Servetel.

Features

3/5

Value for Money

1/5

Customer Support

1/5

Ease of Use

2/5

karan singh

Verified reviewer:

Associate, E-commerce

101-500 Employees

Software user since: 1-2 years

Reviewed on: Apr 11, 2023

4.5/5

“Overall good product and suits to our business.”

Pros : The software implementation is smooth and straightforward. Also, it is very user-friendly and easy to use.

Cons : None as of now

Features

4.5/5

Value for Money

4.5/5

Customer Support

4.5/5

Ease of Use

4.5/5

See all Servetel reviews

Brand Name	Servetel Communications
Information	Servetel Communications Private Limited
Founded Year	2017
Director/Founders	Karan Chhabra
Company Size	1-100 Employees

Servetel

Servetel Software Pricing, Features & Reviews

What is Servetel?

How Does Servetel Help Manage the Communication with Customers?

Pricing of Servetel

Why Choose Servetel Cloud Management Solution

Servetel Pricing & Plans

Get Servetel Demo

Servetel Gallery

Servetel Features

Servetel Specifications

Servetel Reviews

Servetel Communications Company Details

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