About SOTI Assist

SOTI Assist is a help desk solution designed for organizations that hire workers at remote locations. These workers also use mobile, tablets, laptops and PC to execute the work and such devices can also raise issues. SOTI Assist helps in fixing these issues quickly irrespective of the fact where the device is located. Its remote control technology helps the technician to analyze the problem instantly. Moreover, you can extend the capabilities of SOTI Assist by integrating it with other products of SOTI such as SOTI MobiControl.

SOTI Assist Specification

Deployment

  • Web

    web-based

  • Perpetual

    Perpetual

Operating system

  • mac

    Mac OS

  • A

    Android

SOTI Assist is best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About SOTI India

SOTI is a proven product innovator and EMM Industry leader. Over 16,000 customers across 170 countries rely on SOTI for their EMM needs. The company has strong partnerships with hardware manufacturers, providing support for new mobile devices and operating systems well before the competition.
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Features of SOTI Assist

It allows remote control and remote view of all the devices and fix the problems irrespective of location.

It helps you choose the best device for your organization by giving you options of more than 170 OEMs.

SOTI Assist offers its features irrespective of device or OS you use.

Raise the ticket for help desk technicians to prioritize their tasks and view the status of the same in the dashboard.

You can integrate SOTI Assist with other products of SOTI to extend its capabilities.

Your mobile workforce can help itself by initiating, updating and monitoring the support tickets.

SOTI Assist plans and pricing

Web-based

SOTI Assist

PRICE ON REQUEST

  • Industry-leading Remote Support
  • Broad Mobile Device Support
  • Multi-platform Support
  • Intelligent Ticket Management
  • SOTI ONE Integration
  • Unified Self Service Portal

SOTI Assist alternatives

Freshdesk

Freshdesk

Zoho Assist

Zoho Assist

PTSOL HelpDesk Solution

PTSOL HelpDesk Solution

LiveZilla

LiveZilla

SOTI Assist Faqs

Below are some frequently asked questions for SOTI Assist

Q. What are the minimum system requirements for installing SOTI Assist?

SOTI Assist needs MobiControl 13.3 or greater, Chrome/Edge/Firefox/IE II browser, Microsoft SQL Server 2012, Windows 8 or Windows Server 2012, 2 GHz or faster processor, 2 GB or more RAM and hard disk space of 50 MB.


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