GoTo Resolve (GoToAssist) Software Pricing, Features & Reviews
What is GoTo Resolve?
GoTo Resolve (Formerly GoToAssist) is a remote support software meant for establishing frictionless remote connections with customers. The remote management software offers simple plugins for viewing the customer's screen either using a desktop application or a web browser.
With GoTo Resolve, you can address issues on the system of both your employees and customers. It also helps with remote diagnostics, multi-monitor navigation and file transfer.
This Remote access software is also helpful in connecting with unattended computers. The simple process requires running an installer to start the remote set-up on a customer's device for troubleshooting issues or conducting live sessions. Next, you can check for the available computers and use the one-click option to connect anytime.
Key Modules of GoTo Resolve Remote Desktop Software
- Agent console for starting support sessions using the desktop or browser app.
- Remote diagnostics to do software and hardware configurations for session reporting.
- Multi-monitor navigation for switching between multiple computers with ease.
- Multi-session support for simultaneously hosting up to fifteen sessions per technician.
- Active directory connector to manage license provisioning and users with the GoTo Resolve account.
How to Start a Session with GoTo Resolve
- Step 1: Launch GoTo Resolve from your mobile device, desktop or web browser
- Step 2: Provide customers with the link so that they too can join you
- Step 3: Use the inbuilt diagnostic tools for screen sharing
Benefits of GoTo Resolve Remote Support Software
- Complete security of customer data
- Faster IT support and management with Go To resolve IT support software
- Updated network equipment and high capacity servers for optimal performance
- Built-in brokers for balancing the sessions' load across several communication servers
- TLS (transport layer security) and AES encryption
- SRP authentication against all types of threats to the data
- HTTP outbound connections for secured screen sharing
- Centralized admin for customizing permissions
- Live user support for resolving queries
- Slack integration
GoTo Resolve Pricing
GoTo Resolve pricing details are available on request with the product experts at Techjockey.