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LogMeIn Rescue (GoTo)

Brand: GoTo

  • 5

  • 4 Ratings & 3 Reviews

Empowers IT teams to provide remote support to end users, in any location, on any device.

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$108

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Starting at $108

LogMeIn Rescue (GoTo) Software Overview

What is Rescue?

LogMeIn Rescue (formerly GoTo) is a remote support solution that IT teams can use to troubleshoot end user issues on their devices.

Rescue allows the IT technician to view, control and run diagnostics on a remote device without bothering the user. Here, technicians can transfer files, configure settings, troubleshoot issues, and resolve problems on the remote connection. Some of the advanced features offered by this software includes high-end security, easy integration, seamless resolution, live reporting, enterprise-grade remote IT support, and much more.

Apart from that, the software also helps in syncing active directories to avoid any duplication of tasks. Moreover, it allows you to record compliance and audit sessions.

Why choose Rescue?

  • Speed: Connect to any device in 20 seconds or less. Solve problems faster by using tools to quickly find and resolve the problem.
  • Intelligence: See what’s happening in real time and use this information to manage your support teams more effectively.
  • Simplicity: We are easy to work with, flexing to meet your unique requirements and pairing with the tools you already rely on.

Benefits of Rescue

  • Multiple Platform Support: Provide instant support to any mobile device or computer (PC, Mac, iOS, and Android).
  • Multi-Session Handling: Handle multiple sessions simultaneously by switching between 10 sessions.
  • Technician Collaboration: Invite additional internal or external technicians to collaborate on the same session.
  • Instant Chat: Communicate with the end users through chat to understand their device-related issues and resolve them quickly.
  • Reboot and Reconnect: Allows IT professionals to reboot and reconnect the system immediately to troubleshoot the issue, even when remote devices are in unattended or safe mode.
  • Active Directory Sync: To avoid duplication of tasks and efficiently manage users across different platforms, Rescue automatically syncs the ‘Active Directory’ users.
  • Recording & Session History: This enables you to automatically record all sessions and make important notes for the same to refer it in the future.
  • Centralized Administration: Centrally manage tasks like creating permissions, and assigning them to other technicians, administrators, etc.
  • Integrations & APIs: Create a seamless workflow by leveraging pre-built, zero-cost integrations with leading ticketing and CRM providers like ServiceNow and Salesforce and plug Rescue into any existing system or process with open APIs.
  • Mobile Support: Technicians can quickly pull system information, remotely control Android devices, and push device configurations when supporting users on mobile. Rescue can also integrate into your iOS or Android apps, making it faster and easier for customers to get access to support.
  • Reporting: Record every session for auditing and compliance, export all session data to any URL, and run the reports you need for full visibility.
  • Interactive Video Support: Helps remove the verbal barrier
  • Customization and Branding: allows you to make the tool your own
  • Administration and Reporting: Enables managers to make smarter decisions

Pricing of Rescue 

LogMeIn Rescue (GoTo) pricing starts from $ 108 at techjockey.com. It comes with multiple pricing plans and caters to a diverse customer base. For subscription-related details and offers on premium packages, please request a call back from our product experts.

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GoTo Company Details

Founded Year:  2003

At GoTo, we're making IT easy, anywhere, with remote management and support, and business communication software, unified with one admin solution. We help you get things done simply and securely, so work time can be well-spent and free time can be better spent.

Director/Founders Mr. Veldran
Company Size 1000+ Employees

LogMeIn Rescue (GoTo) Pricing & Plans

Rescue Remote Support
Key Features
  • Real-time monitoring & reporting
  • Screen sharing
  • Remote control
  • Diagnostics
  • Unattended machine access
  • Customization & branding
  • Integrations, APIs & mobile SDK
Starting at $108
    • Monthly

      Monthly
      Monthly

Key Features

  • Real-time monitoring & reporting

  • Screen sharing

  • Remote control

  • Diagnostics

  • Unattended machine access

  • Customization & branding

  • Integrations, APIs & mobile SDK

LogMeIn Rescue (GoTo) Features

  • icon_check Anywhere, Anytime Access
    Technicians can access and work on any remote device.
  • icon_check Reduced Downtime
    Technicians at the help desk can detect and fix issues even on inactive systems without bothering employees.
  • icon_check Enterprise Grade Security
    Offers SSO, permission-based security, IP-login restrictions, multi-factor authentication, etc. to keep your business secure.
  • icon_check Brand Customization
    Personalize your customer support by customizing chat tools, calling cards, SDK, etc.
  • icon_check Mobile App
    Technicians can download the app on iOS or Android mobile devices to offer technical support to end users remotely.
  • icon_check Seamless Resolutions
    Assists in instant troubleshooting and issue resolving using the remote connection.
  • icon_check Robust reporting capabilities
    Generates system diagnostic reports on a regular basis to offer key insights to the technicians regarding the system.
  • icon_check Real Time Monitoring
    Grant permissions/authority to administrators and technicians at a granular level to monitor their activity in real time.
  • icon_check Customizable Workflows
    Ensure end users consent to each Rescue function for extra peace of mind. You can also add custom terms and conditions for end
  • icon_check Integration
    With integration partners and open APIs, integration with support & customer engagement systems has gotten simpler.
LogMeIn Rescue (GoTo) Demo Video play icon

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Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

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LogMeIn Rescue (GoTo) Specifications

Supported Platforms
Windows Windows iOS iOS Android Android MacOS MacOS
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises
Customer Support
Phone Email Live Chat Communities Forums
Language
English
Training Resources
In Person Live Online

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LogMeIn Rescue (GoTo) Reviews

5

Out of 5

img

Overall Rating

Based on
3 Verified Reviews

Rating Breakdown

  • Features 5
  • Value for Money 5
  • Ease of Use 5
  • Customer Support 5

95% Recommend this Product

Add Review

Shalini

User

Industry: IT User since: 6-12 months

5

Reviewed on: Jun 12, 2023

Techjockey Verified

“Rescue By GoTo”

Pros

Amazing Product. The user interface is so easy and user friendly. Good sessions conducted.Highly recommended!

Cons

NO CONS

Switched from TeamViewer

Reason to switch

Not secure

Arpit Gupta

Digital Marketer

Industry: Marketing and Advertising User since: < 6 months

5

Reviewed on: Mar 24, 2023

Techjockey Verified

“Great Collbaoration Tool!”

Pros

GoTo Rescue is a must have tool for companies that depend on remote support. It is a very easy to use and robust remote support solution for all businesses. This software is a must have for any business that manages remote technical support from their own teams.

Cons

No Cons

Yogita Samial linkedin_verify

Manager

Industry: Telecommunication User since: 6-12 months

5

Reviewed on: Mar 24, 2023

Techjockey Verified

“Best Remote Support Software”

Pros

GoTo Rescue is the ultimate way to provide live technical support to your customers through an easy-to-use and reliable platform. You can monitor and control sessions and see in real-time the screen of the customer you are remotely assisting. The support rep can take control of the customer's computer, in a secure environment, and solve the customer's problem, without the need for the support rep to be physically present with the customer.

Cons

Nothing to dislike about the product. It's working great so far.

Reason to switch

GoTo Rescue is an enterprise-grade remote support tool built for teams of all sizes. It's easy to set up and support customers from anywhere. It's real-time, so you can solve problems faster and to the point. There's no more on-site support!

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Articles for LogMeIn Rescue (GoTo)

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Which operating system does Rescue support?

Rescue remote support software is compatible with Windows, MacOS, Android and iOS operating systems.

Is there any Rescue app?

Yes, Rescue remote support app is available for Android and iOS devices.

What is the deployment type of Rescue?

Rescue remote support solution is completely cloud-based, requiring no deployment or installations.

How much does LogMeIn Rescue cost?

LogMeIn Rescue software pricing is available on request at techjockey.com.

Who are the potential users of Rescue?

Rescue remote support is typically used by organizations of different sizes to offer technical support to their employees as well as customers.

Is there any free trial or demo for Rescue?

Rescue software solution demo is available for free with techjockey.com.

Is Rescue free?

Rescue solution offers a free trial. However, the premium plan with advanced features is available at techjockey.com with exciting deals.

How does LogMeIn Rescue work?

Rescue offers a remote support experience to end users and employees. Organizations can quickly and easily provide secure, reliable, and consistent support for any device. This results in less downtime and better user satisfaction.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.