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HelpWire

Brand: Electronic Team

  • 4.2

  • 6 Ratings

HelpWire is a free remote support software designed for on-demand assistance, catering to independent professionals and small to medium-sized businesses. It enables instant remote support, reducing the need for travel and associated expenses.

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HelpWire Software Overview

What is HelpWire?

HelpWire is a free remote support software that allows tech support agents to access and control client workstations remotely. It provides a streamlined interface, an optimised toolset, and fast proprietary remote desktop technology, ensuring reliable and secure connections while minimising resolution times.

HelpWire is a powerful and secure remote support software designed for on-demand assistance. Its free version offers essential features, while the premium version provides advanced features and additional benefits. With its user-friendly interface, optimised toolset, and fast remote desktop technology, HelpWire is an ideal solution for small to medium-sized businesses and independent professionals seeking efficient remote support.

HelpWire is available on Windows, macOS, and Linux devices, offering a secure and user-friendly remote desktop control solution. The software features a range of tools, including screen sharing, file transfer, chat functionality, and user management, ensuring seamless remote support and enhanced user experience.

Why Choose HelpWire?

  • Seamless remote control: Secure, high-speed connections to client devices for full control and issue diagnosis
  • Zero-configuration, unattended access: Allows tech support agents to access client workstations without prior configuration
  • File transfer capabilities: Enables fast and secure file transfer between tech support agents and clients
  • Multi-monitor support: Allows tech support agents to access and control multiple monitors on client devices
  • Chat functionality: Enables real-time communication between tech support agents and clients
  • User management tools: Provides efficient organisation and access control for multiple users
  • Secure: We all worry about security. HelpWire keeps your data safe with secure connections and tight access controls. Think of it as a digital fortress protecting your valuable information.
  • Improved customer satisfaction: Happy customers are the best customers! HelpWire provides real-time support, so you get answers fast. This means quicker solutions and happier clients. Plus, you get to chat directly with the experts.
  • Easy to use: HelpWire is designed to be super user-friendly. You don't need to be a tech whiz to figure it out. It's simple and intuitive, so you can focus on what matters most.

Benefits of HelpWire Remote Support Software

  • Cost savings: Reduces the need for on-site visits and associated travel expenses
  • Time efficiency: Minimises issue resolution times through fast and reliable remote desktop connections
  • Enhanced security: Provides secure connections and access control measures to protect client data
  • Improved customer satisfaction: Offers real-time communication and support, leading to faster problem resolution and happier clients
  • Scalability: Easily scales to accommodate business growth and evolving support requirements

Pricing of HelpWire

HelpWire offers a free version of its software, which includes essential features such as screen sharing, file transfer, chat functionality, and user management. The premium version with advanced features and additional benefits is available upon request from the HelpWire sales team. Pricing may vary based on the number of users, required features, and specific business needs.

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Electronic Team Company Details

Founded Year:  2001

HelpWire is a software company that develops applications for remote support and remote desktop control

Director/Founders Roman Kropachek and Serge Sementsov
Company Size 1-100 Employees

HelpWire Pricing & Plans

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HelpWire Features

  • icon_check File Transfer
    Quickly and easily transfer files between computers.
  • icon_check Multi-Monitor Support
    Support for multiple monitors for a seamless experience.
  • icon_check Cross-Platform Support
    Works across various operating systems.
  • icon_check Session Recording
    Record your sessions for training or review.
  • icon_check Remote Access & Control
    Access and control remote computers easily.
  • icon_check Session Management
    Manage active sessions efficiently.
  • icon_check Encryption
    Secure your connections with robust encryption.
  • icon_check Multi-Screen View
    View multiple screens simultaneously.
  • icon_check Web Performance Optimization
    Optimised for fast web performance.
  • icon_check Admin Control
    Control user access and permissions.
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HelpWire Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based Perpetual Perpetual
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises
Customer Support
Email Communities
Language
English
Training Resources
Videos

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HelpWire Review

4.2

Out of 5

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Overall Rating

Based on
6 Verified Ratings

Rating Breakdown

  • Features 4.1
  • Value for Money 4.3
  • Ease of Use 4.3
  • Customer Support 4

85% Recommend this Product

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How much does HelpWire cost?

HelpWire’s pricing starts at free at techjockey.com. For premium features and a customised quote based on your needs, visit techjockey.com.

Is there a HelpWire app?

Yes, HelpWire has apps for both Android and iOS devices, available on their respective app stores.

What features does HelpWire offer?

HelpWire provides remote control, file transfer, multi-monitor support, chat, session recording, and user management. For a complete feature list and details, check out techjockey.com. You can contact our product experts for more information.

Does HelpWire offer a free trial or a demo?

Explore trial options for HelpWire at techjockey.com. They can provide information about available testing periods.

Who are the potential users of HelpWire?

HelpWire targets IT support providers, freelancers, and help desks who need to give remote support to clients. It helps them fix tech issues quickly without needing to travel.

How secure is HelpWire?

HelpWire uses encryption and access controls to protect client data during remote sessions. These security measures ensure data confidentiality and safety.

Which operating system does HelpWire support?

Help Wire supports Windows, macOS, Linux, and Ubuntu.

How does HelpWire work?

HelpWire lets support agents access and control remote computers securely. It uses screen sharing and other tools to diagnose and fix issues quickly, eliminating the need for on-site visits.

Is HelpWire suitable for small businesses?

Yes, HelpWire is a good fit for small businesses. It makes providing remote support to customers or employees efficient and affordable, reducing travel costs.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.