About Zeotel Virtual Receptionist

Zeotel’s virtual receptionist is a cloud call center software for IVR system which routes all the customer calls to the right department. It stays available to your customers 24*7 and hence caters to the needs of the customers even after office hours. Manage all your business calls round the clock. Track and record these calls to maintain a superior customer experience and service. Connect with callers anytime and every time they make a call. Simple to install, it uses your existing landline or mobile phone connections.

Product Features
With this system, you get all the advanced calling features which make you appear more professional to your customers. Steel solution provides you with all the benefits that the large organizations enjoy without having to invest such a huge amount and deal with the technical issues yourself.

  • Easy account management - Zeotel’s robust self-service interface allows customers to configure their entire phone system fast and easy. No waiting for developers, no waiting for administrators, no waiting for customer support. Steel is always available to help 7 days a week, 365 days a year. With their user-friendly design, lets you configure and manage more than 20 features with a few simple clicks.
  • Integrations - Zeotel’s proprietary software will connect your calls and their information directly to the customer relationship management, customer service platform, or cloud-based business software of your choice. Tell them what you need, and they’ll put the API to work for you.
  • Call recording - Record all the business calls received or answered. Use the call recordings to improve the quality of your service.
  • Analytical reports - Subscribe for email and SMS reports of your business calls. Analyse the reports to check how effective your communication is.
  • Toll-free number - Get your business a brand number. Give your customers a reason to connect with you for superior customer service for free.
  • Customized Team - Offer a customized team of virtual receptionists for the business. Virtual receptionist make outbound calls, respond to emails from customers on your behalf, and run all the operations efficiency.
  • Custom IVR - Project yourself as a “Big Brand”. Set an IVR for business and make people aware of your brand with a professional voice. customer service aspects of your business. The offered and dedicated virtual receptionists will seamlessly join your company’s team to increase productivity.

Zeotel Virtual Receptionist Specification

Deployment

  • Web

    web-based

Operating system

  • mac

    Mac OS

  • W

    Windows

Zeotel Virtual Receptionist is best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About Zeotel

Zeotel Communication is a cloud telephony company with an established client base across industries helping them with telecommunication solutions to improve their business productivity. They have delivered customized solutions to meet varying business needs. IVR (Interacting Voice Response) systems have been installed in various call centers, small, medium & big companies, government organizations, educational institutions, construction companies.
view more products by Zeotel

Features of Zeotel Virtual Receptionist

Seamless scalability, whether you have one or hundreds or thousands of employees
Robust call reporting capabilities
User friendly dashboard
Zeotel Virtual receptionist can be set up in a matter of hours, compared to 15-20 days for a premise PBX.

Zeotel Virtual Receptionist plans and pricing

Web-based

Start Plan

Rs. 499.00 ( Per Month )

  • Up to 3 extensions
  • Rs. 0.75/minute call rate
  • 1 concurrent calls
  • 400 FREE minutes

Basic Plan

Rs. 999.00 ( Per Month )

  • Up to 5 extensions
  • Rs. 0.70/minute call rate
  • 2 concurrent calls
  • 666 FREE minutes
  • Call recording
  • Call transfer
  • API integration
  • Caller notification SMS

Advanced Plan

Rs. 1799.00 ( Per Month )

  • Up to 10 extensions
  • Rs. 0.65/minute call rate
  • 3 concurrent calls
  • 1100 FREE minutes
  • Call recording
  • Call transfer
  • API integration
  • Caller notification SMS
  • Sticky agents
  • Realtime call notification
  • Fax
  • Professional IVR*

Zeotel Virtual Receptionist alternatives

Knowlarity Smart IVR

Knowlarity Smart IVR

Deetya Soft IVR

Deetya Soft IVR

MyOperator

MyOperator

Aavaz Call Center Suite

Aavaz Call Center Suite

AVOXI Smart Queue

AVOXI Smart Queue

Zeotel Toll Free Numbers

Zeotel Toll Free Numbers

Zeotel Virtual Receptionist Reviews and Ratings

Add Review
User

anjny sharma

Did great job !

Overall

25th February, 2019

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Zeotel Virtual Receptionist made our work so easy, it saved us so much of employee cost which resulted in our growth.
  • Cons -
  • No Cons
User

Salonist Software

impressive service

Overall

14th July, 2017

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • But it did eventually just download what I had requested, although the time it took might well have been for the whole package.
  • Cons -
  • No Cons
User

Nitish Mukharjee

pathetic service

Overall

8th February, 2019

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Pls. never buy services from zeotel. Performance is pathetic. 48 hours services are down and they don't have any clue when the services will be up. Pathetic service entire business is down.
  • Cons -
  • Pls. never buy services from zeotel. Performance is pathetic. 48 hours services are down and they don't have any clue when the services will be up. Pathetic service entire business is down.

Is this product information sufficient?