Zeotels virtual receptionist is a cloud call center software fornbspIVR system which routes all the customer calls to the right department. It stays available to your customers 247 and hence caters to the needs of the customers even after office hours. Manage all your business calls round the clock. Track and record these calls to maintain a superior customer experience and service. This contact center software connect with callers anytime and every time they make a call. Simple to install, it uses your existing landline or mobile phone connections.Product FeaturesWith this system, you get all the advanced calling features which make you appear more professional to your customers. Steel solution provides you with all the benefits that the large organizations enjoy without having to invest such a huge amount and deal with the technical issues yourself.Easy account management - Zeotels robust self-service interface allows customers to configure their entire phone system fast and easy. No waiting for developers, no waiting for administrators, no waiting for customer support. Steel is always available to help 7 days a week, 365 days a year. With their user-friendly design, lets you configure and manage more than 20 features with a few simple clicks.Integrations - Zeotels proprietary software will connect your calls and their information directly to the customer relationship management, customer service platform, or cloud-based business software of your choice. Tell them what you need, and theyll put the API to work for you.Call recording - Record all the business calls received or answered. Use the call recordings to improve the quality of your service.Analytical reports - Subscribe for email and SMS reports of your business calls. Analyse the reports to check how effective your communication is.Toll-free number - Get your business a brand number. Give your customers a reason to connect with you for superior customer service for free.Customized Team - Offer a customized team of virtual receptionists for the business. Virtual receptionist make outbound calls, respond to emails from customers on your behalf, and run all the operations efficiency.Custom IVR - Project yourself as a Big Brand. Set an IVR for business and make people aware of your brand with a professional voice. customer service aspects of your business. The offered and dedicated virtual receptionists will seamlessly join your companys team to increase productivity.