Bigship Reviews & Ratings

4.6/5

“Insurance Option Looks Good—But Claim Process Is Pain”

I upgraded from uninsured shipments to BigShip’s insured package. But on trying to claim, they refused due to minor mismatches in proof—even though I had clear video. They essentially stonewalled me without followthrough.

Pros : They advertise shipping insurance for damaged parcels.

Cons : In practice, claiming that insurance is near impossible—lots of pushback and excuses from their team.

Switched from : Shipstation

Reason to switch : Wanted insured shipping option with aggregator rates.

4.5/5

“Smart Rates & Dashboard Save Time”

I switched from Shiprocket because BigShip’s dashboard lets me upload bulk orders, choose couriers by cost or speed, and manage returns without spreadsheets. But one time they billed me for 100?kg when my parcel was 12?kg—and even after sharing proof, they refused to refund or correct it.

Pros : Loved the AI-based courier recommendation, realtime tracking, and automatic label printing—it’s all in one dashboard.

Cons : I ran into fake weight discrepancies—charged more than actual weight, and support dragged their feet on refunds.

Switched from : Shiprocket

Reason to switch : Needed smarter automation and AI-powered cost comparison.

4.5/5

“Bulk Upload Is a Time-Saver Until Something Fails”

I switched from manual entry to BigShip’s bulk uploader—mass uploads, labels printed in minutes. It’s slick—until one order breaks the batch. Then it stalls and support takes ages to unblock.

Pros : Bulk order upload and label creation works smoothly and saves time.

Cons : But if one AWB fails due to pincode or weight error, nothing ships—support takes long to fix, causing entire batches to hang.

Switched from : Zopi

Reason to switch : Wanted speed and automation for large shipments.

4.5/5

“Affordable Base Rates—But Refunds Are Messy”

I had switched from direct courier booking to BigShip for lower bulk rates and easy pickup. What I didn’t expect: their wallet hold system. Once I requested account closure, they refused to refund my unused balance. Totally stuck.

Pros : Competitive rates starting from ?7.5/kg for B2B or ?21/kg for ecommerce; good pickup coverage.

Cons : BigShip held wallet credit and refused refunds when requests came in—money just stuck.

Switched from : DropGenius

Reason to switch : Needed cost-effective bulk shipping with pickup ease.

4.5/5

“International Shipping Works—but Help Vanishes If Issue Arises”

I moved from courier-forwarder alliances to BigShip’s international service for easier global shipping. It worked until a failed delivery. Then support refused any help to reroute—it was like they’d ghosted me.

Pros : Impressive tie-up with FedEx, Aramex, DHL, UPS and ship to 190+ countries.

Cons : When a cross-border AWB errored out, support dropped me and refused refunds or pickup corrections.

Switched from : Bigship

Reason to switch : Wanted cross-border fulfilment via aggregator with ease.

4.5/5

“AI Recommends Smart Couriers, But Pickup Delays Kill Deals”

I adopted BigShip after Shipyaari because their AI often chooses the fastest courier costconsciously. But on one project, pickups were delayed by three days and orders showed delivered late—customers filed refund claims.

Pros : CORE engine picks the best courier partner per shipment delivery speed vs cost.

Cons : Pickups are often delayed by several days—making customers unhappy at our end.

Switched from : Spocket

Reason to switch : Wanted smarter courier selection and automation.

4.5/5

“Fair Pricing but Expect Custom Quotes”

Instead of paying fixed courier rates, I moved to ShipGlobal for cost savings with my small e-commerce business. Their quotes are lower than direct courier bulk rates. However, I had to contact them for a quote each time—no instant price sheet shown.

Pros : Competitive pricing, especially for SMEs and D2C sellers

Cons : Quotes are customized—no published standard rates

Switched from : Shiprocket

Reason to switch : Needed cost-effective logistic pricing for small exports.

4.3/5

“Dashboard & COD Remittance Reports Are Solid…”

I transitioned from manual COD tracking via spreadsheets to BigShip’s analytics dashboard: clean, exportable, and informative. But sometimes COD payments are late, or marked lost in transit—and account manager just goes silent.

Pros : NDR module and dashboard show COD collection and returns data clearly; analytic reports help me stack up delivery times and courier success.

Cons : But COD payouts get delayed, and support barely responds when orders get marked RTO incorrectly.

Switched from : Topdser

Reason to switch : Needed real-time remittance and NDR tracking with analytics.

4.3/5

“Impressive Reach for MSMEs, But Support Leaves a Lot to Be Desired”

I left doing manual logistics as a small seller to onboard BigShip because they claim tech-first experience and local account managers coming to your workplace. In reality, my manager disappeared after signup and calls went unanswered.

Pros : BigShip proudly claims over 40,000 customers, 29,000 pincode coverage, with dedicated account managers.

Cons : Numerous small business complaints mention their account manager never responds or never visits after onboarding.

Switched from : Printful

Reason to switch : Wanted support-led onboarding and active touchpoints for MSMEs.

4.3/5

“Startups Love Their Pricing, But Service Quality Is Risky”

I switched from paying ?28 per 500?g on Shipyaari to BigShip’s ?7.5/kg rates. It looked great for our small startup budget. However, after using it, I witnessed claims of lost parcels, no pickup or delivery for days, and people calling the service fraudulent.

Pros : BigShip promotes rates from ?7.5/kg, ideal for small sellers scaling from social commerce.

Cons : But reviews call it “complete fraud,” complaining about non-delivery, lost parcels, double deductions and no customer care.

Switched from : Volusion

Reason to switch : Needed hypercheap shipping and coverage for smallvolume sellers.