ClickSend Reviews & Ratings

4.6/5

“Love the Integration with Zoho”

ClickSend's integration with Zoho CRM has enhanced our client communication by enabling two-way conversations stored directly in client records. The platform is cost-effective, and inbound messages are free. However, creating SMS templates can be confusing, and the absence of a message scheduling feature is a drawback.

Pros : Integrates with Zoho CRM; supports two-way conversations

Cons : Creating SMS templates is confusing; lacks message scheduling

Switched from : TextLocal

Reason to switch : TextLocal lacked seamless integration with Zoho CRM, which ClickSend provides.

4.6/5

“All-in-One Communication App”

ClickSend serves as a comprehensive communication tool, allowing me to manage emails, SMS, and voice calls from a single platform. The mobile preview feature is particularly helpful. While the platform offers a range of functionalities, I find the pricing a bit steep compared to competitors.

Pros : Multiple features like email, SMS, voice calls; mobile preview

Cons : Pricing could be more competitive

Switched from : SendGrid

Reason to switch : SendGrid primarily focuses on emails, whereas ClickSend provides a broader range of communication tools.

4.5/5

“Reliable for Customer Engagement”

ClickSend has improved our customer engagement through timely and relevant messaging. It's easy to integrate with our existing tools, streamlining our communication workflows. However, the platform offers limited customization options, which can restrict tailoring messages to specific needs.

Pros : Enhances customer engagement; easy to integrate with other tools

Cons : Limited customization options

Switched from : Smsgatewayhub Whatsapp API

Reason to switch : SMS Gateway Hub didn't provide the integration capabilities that ClickSend offers.

4.5/5

“Versatile Communication Platform”

ClickSend offers a versatile platform supporting SMS, email, voice, and even physical mail. The performance is reliable, and the range of services is impressive. However, for startups with limited budgets, the pricing can be a bit steep.

Pros : Supports various communication channels; reliable performance

Cons : Pricing can be high for startups

Switched from : WTool

Reason to switch : WTool lacked the comprehensive communication options that ClickSend offers.

4.5/5

“Simple SMS Marketing”

ClickSend has made SMS marketing straightforward for my business. I appreciate the ability to save and edit campaigns at my own pace without pressure. The platform is user-friendly, and customer support is responsive. However, I wish the mobile app would automatically refresh messages instead of requiring a manual refresh each time.

Pros : Easy to use, quick customer support response

Cons : App requires manual refresh to update messages

Reason to switch : Twilio's interface was more complex, and ClickSend offered a more intuitive experience for my needs.

4.5/5

“Simple to Use with Great Customer Support”

ClickSend's platform is straightforward, making it easy to set up and manage campaigns. The customer support team is responsive and helpful. However, we've experienced occasional delays in SMS delivery, which can be problematic for time-sensitive messages.

Pros : User-friendly interface; responsive customer support

Cons : Occasional delays in SMS delivery

Switched from : TextMagic

Reason to switch : TextMagic's interface was less intuitive, and ClickSend offered better customer support.

4.5/5

“Useful Tool for SMS Automation”

ClickSend has streamlined our SMS communication by automating the sending process. The onboarding experience was smooth, and the platform is intuitive. However, the mobile interface isn't as us

Pros : Automates SMS sending, easy onboarding

Cons : Mobile interface could be more user-friendly

Reason to switch : ClickSend offered more accessible automation features suited to our needs.

4.5/5

“Efficient for Bulk Messaging”

ClickSend has been efficient for our bulk messaging needs. Importing contacts is straightforward, and sending messages to large groups is seamless. However, the reporting features are somewhat limited, lacking in-depth analytics that would be beneficial for campaign assessment.

Pros : Supports bulk messaging; easy contact import

Cons : Limited reporting features

Switched from : Shree SMS

Reason to switch : Shree SMS didn't offer the bulk messaging efficiency that ClickSend provides.

4.3/5

“All-Around Outreach and Marketing Tool”

ClickSend has simplified our outreach by consolidating various communication channels into one platform. It's convenient to manage SMS, MMS, emails, and even physical mail without juggling multiple services. However, the user interface could be more intuitive, and the cost of email credits is slightly higher than industry standards.

Pros : Supports SMS, MMS, emails, and physical mail; consolidates multiple platforms

Cons : User interface feels complex; email credit pricing is higher than average

Switched from : Microsoft Sms

Reason to switch : Microsoft SMS didn't offer the multi-channel communication options that ClickSend provides.

4.3/5

“Great for Basic Needs, But Lacking Advanced Features”

ClickSend is excellent for basic communication needs, offering SMS, email, and voice messaging. The 24/7 customer support is a significant plus. However, it falls short in advanced features like SMS personalization and has limited functionalities on the mobile app.

Pros : Versatile communication options; 24/7 customer support

Cons : Lacks advanced SMS personalization; limited mobile app features

Switched from : TextMagic

Reason to switch : TextMagic's focus on emails didn't meet our SMS needs, prompting the switch to ClickSend.