Concord Reviews & Ratings

4.6/5

“Exceptional Customer Support”

When our system broke, Concord’s team swooped in, solved the issue, and prevented disruption. That reliability is priceless.

Pros : Concord’s support is incredibly responsive—once fixed a CMS rendering issue within a day.

Cons : Some features still need polish after updates but they’re addressed fast.

Switched from : Ironclad

Reason to switch : I left Ironclad because support was slow and distant. Concord’s pro-active, real-person help changed the game.

4.5/5

“Simple Yet Powerful Solution for SMBs”

Concord lets teams self-serve routine contracts in minutes not months. We cut contract cycle times drastically without burdening legal.

Pros : Concord is built for contract needs without extra legal complexity. It combines all CLM steps with AI, templates, alerts, and storage. Fast setup, huge efficiency gains.

Cons : Some enterprise-grade features and deeper reporting could be stronger.

Switched from : Contractworks

Reason to switch : I moved from ContractWorks because implementation was slow and limited. Concord gave me full CLM functionality that matched our SMB workflows.

4.5/5

“Unlimited E-Signatures, No Cost Caps”

I moved to Concord after hitting signature limits with another provider. Now I send contracts freely no caps, no pushy upsells.

Pros : Concord offers unlimited electronic signature requests and is easy to use. Clients never get confused where to sign. It’s also cheaper than competitors.

Cons : The interface can be initially confusing, though easy once accustomed.

Switched from : DocuSign

Reason to switch : I switched because DocuSign capped me at just five signature sends a month unless I upgraded. Concord gave me unlimited signatures at a lower cost.

4.5/5

“Great Value for Mid-Market Teams”

For mid-sized legal teams, Concord gives everything we need at a fair price, though I’d appreciate cleaner UI.

Pros : Concord is budget-friendly with comprehensive functionality—contract drafts to signatures, everything under one roof.

Cons : Some reviewers note text-heavy layout lacks visual cues, and recent UI updates felt more complex.

Switched from : Icertis

Reason to switch : Icertis was too costly for my team. Concord offered comparable features with manageable pricing.

4.3/5

“Fast Setup and Live Results”

The rapid deployment transformed our contracting process. Support was there from day one, and deals started closing faster.

Pros : Implementing Concord was effortless with customer support's help. Contract turnaround times dropped from weeks to a couple of days.

Cons : Spell-check is missing; signing to multiple people simultaneously isn’t possible yet.

Switched from : PandaDoc

Reason to switch : I switched because PandaDoc took weeks to set up. Concord was up and running in days and we saw results immediately.

4.3/5

“AI + Easy Collaboration for Legal Teams”

Switching to Concord let my legal team breathe—AI does the mundane review, and we focus on actual strategy.

Pros : Concord’s AI extracts key dates, deadlines, and notice terms, saving tons of legal time.

Cons : A few features still feel clunky or don’t work as intended—but improvements have come steadily.

Switched from : LinkSquares

Reason to switch : LinkSquares offered AI, but Concord’s interface felt more user-friendly and less like a heavyweight corporate tool.

4.2/5

“Excellent Organization and AI Tools”

Tracking our contracts became simple. AI gives us summaries and key dates, though I’d love auto-save during edits.

Pros : Concord makes organizing contracts easy with powerful tagging, search, templates, and AI summarization.

Cons : Occasionally, edits are lost after an internet disconnection—saved changes vanish unless manually saved.

Switched from : Agiloft

Reason to switch : I moved from Agiloft because it lacked AI and tagging ease—Concord brought those in a slicker interface.

4.2/5

“Streamlined Collaborative Contracting”

Everything flows in one place—teams draft, approve, sign, and store without switching tools. A few approval scenarios could use more flexibility.

Pros : Concord centralizes drafting, redlining, comments, and e-signature in one system no juggling apps.

Cons : Mobile access could be better; approval workflows are a bit linear.

Switched from : Adobe Sign

Reason to switch : I switched because Adobe Sign lacked negotiation and workflow capabilities—Concord organizes, not just signs.

4.2/5

“AI-Driven Organization + Notifications”

The AI assistant keeps me on top of renewals and negotiations—Concord is contract intelligence, not just management.

Pros : Concord uses AI for smart routing, date tracking, and alerts, all in an easy UI that feels familiar.

Cons : Some feature UX feels finicky or unintuitive, though improving.

Switched from : Volody CLM

Reason to switch : I moved because big-brand CLMs had steeper learning curves. Concord delivered AI-powered insight, without complexity.

4.2/5

“Powerful without Enterprise Complexity”

I needed powerful CLM but avoided onboarding nightmares. Concord delivered advanced features without breaking the bank or requiring IT.

Pros : Concord provides full contract lifecycle management with AI and built-in e-signature for a fraction of enterprise CLM cost. Easy to use, deploys in days.

Cons : None.

Switched from : Volody CLM

Reason to switch : I chose Concord because Volody CLM entailed months-long deployment and enterprise-level pricing. Concord matched functionality in a scalable, approachable way.